Aerotech

Customer purchased merchandise on Thursday March 1, She signed a contract for the purchase on that day with a three business day right of cancellation which expired at midnight Monday, March 5, This was in accord with what the representative told the customer, with what the customer was told by the finance company and verified with the finance company, and in accord with the FTC cooling-off rule that the right of cancellation extends to midnight on the third business day after the sale, and Saturday is considered a business day Kentucky, where the sale was made and the merchandise was delivered, follows this Federal law Customer chose not to exercise her cancellation rights Then customer called on March 6, and left a phone message saying that she no longer wished to pay for the merchandise and to pick it up Her call was returned and the customer was informed that her cancellation period had expired Then customer stated that the representative told her she could call and cancel on Tuesday March 6, The contract says no such thing, the representative said no such thing, and the finance company said no such thing It is just not true, and there is no valid reason to cancel this binding contract Customer signed and verified the correct cancellation with both the representative and the finance company Thus this complaint has no merit and should be closed

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted]

Initial Business Response / [redacted] (1000, 10, 2015/12/22) */ Our records show that after Mr [redacted] cancelled his transaction, the vacuum cleaner was picked up at his home, checked, and processed back into inventoryA refund was then sent to Mr.***, $90, our check number XXXXX, over a month agoThis complaint should have been closed last month

Complaint: [redacted] I am rejecting this response because: she wrote this at the top of my copy because she didn't want her boss to know,do fine no atattachments ,but she knows I can't afford it and only agreed to keep it for a few days to help her win a [redacted] ***, and tripWhy would she give me her personal phone number, and swear on her own children lives? That is not professional business by no means,I tried to contact her and she Ms [redacted] states she was in the hospital and didn't want to deal with the problem she created in the first place.I Irefuse to pay for something I was deceived by your sales LadyI will never recommend Kirby to no one, this is not my fault and still refuse to payYou shouldn't be training your sales reps to lie and deceive peopleI'm a single lady years old raising myur old granddaughter, and work hard for every dime I make,I do a professional job and have never deceived my clients nor will ITo me this company doesn't care how they make money Sincerely, [redacted]

Customer is due a refund, and refund has been issued to customer's American Express Card If refund does not appear for any reason, customer is requested to contact this company for proof of refund

Initial Business Response / [redacted] (1000, 10, 2015/06/26) */ Our records show that Ms [redacted] did cancel her transaction in a proper and timely manner, and the merchandise was returned to stock approximately ten days laterThe installment loan application she signed in favor of United Consumer Financial Services was also cancelled as the customer requestedThis company does not normally return cancelled applications, but is making an exception and will return the signed application to Ms***Ms***'s used vacuum cleaner was disposed ofBy policy the company must replace it with a comparable oneMs [redacted] has so far rejected two comparable vacuumsThe company will use its best effort to locate a replacement that is acceptable to Ms***When I tried to call Ms [redacted] with this information, she did not answer her phone [redacted] 6/26/

RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that alot of what was said in the response was not true. We did call & cancel within the 3 days time [redacted] even said that on the phone to my wife. I'm still trying to figure out if a company has a 3 day waiting period for ALL customers (decide if they will keep the vacuum) why on earth would you deposit checks until that time period is over. There was no demand from me in my fax with the check. Since I have POA it would be easier to send the refund to me verses confusing my mother further. NO one questioned my mother about her having dementia - unless she was acting very odd that day why would someone ask. Again if she was acting very odd why would a sales person take the chance to sell her the vacuum. I have sent back the receipt that [redacted] provided and he should have it back by now. Waiting for [redacted] to schedule for someone to come & pick up the Kirby vacuum cleaner. The only piece of paper my mother had was an invoice piece of paper with no figures on it so thats naturally what I thought [redacted] wanted back. I'll just be glad when the refund is in the hand of my mother or myself so this huge mess will be over with and at that time will I take this complaint off of the BBB. Thank you Sincerely, [redacted]

I also wanted to reinterate my main concern before and during my conversation with [redacted] the 1st day he came to my houseMy concern was why he thought he could wax over my hardwood floors that already had Two coats of polyrentane finish on top of my stained wood floorsHe even complimented me on how well my floors looked and the shine on themHe told me after they waxed and did everything elso to them how much better my floor would lookI even had Two other adults in the room asking him the same questions about the waxing of my floorsHe even stooped down and ran his finger nail over the wood and told me that he could feel the grain (of course you can feel the grain because all grain is raised a little bit from the wood planks themselves) and tried to explain to me that the was would enter the grain itselfWhich amazed me even more knowing I had coats of finish on themA black man, I think his name was [redacted] or something like that told me they never wax a entire floor because it would take them all day to do thatWhen I told [redacted] of this, [redacted] told me that [redacted] LIED to me and that he was going to talk with [redacted] when he got back [redacted] told me different times that [redacted] was on his way over to my house during the time [redacted] was giving me his spill about all the Kirby attachments and what they would doOf course Tone never showed up and never even called me during this timeThe funny thing is [redacted] and I TALKED numerous times before he dropped [redacted] offAfter that, [redacted] only would text me and NOT TALK to meI asked him why he would just not CALL me and TALK to me like people doHe had NO good excuse at all which made any sense to meI was actually CONNED by [redacted] and his companyThat is exactly how I feel

Aerotech, Inc [redacted] Energy, IL [redacted] FAX [redacted] Revdex.com StLouis, MO FAX 314-645-Email April 5, RE: Complaint# [redacted] Dear Revdex.com, Aerotech is responding to a complaint from Mr [redacted] *** On 1/30/16, Aerotech’s repdid a free floor cleaning demonstration Mr [redacted] complained about it On 1/31/Aerotech’s supervisor, [redacted] ***, returned to Mr***’s home, personally vacuumed the rug, buffed the floor again, and photographed the results Those photos are attached All of the photos confirm an aged floor with pre-existing deterioration Mr [redacted] contradicts himself in his complaint He complains about wax buildup and a “small area of wax.” Then he admits that no wax was applied by Aerotech’s reps And none was, because Aerotech’s reps do not stock or use wax as it is not part of the system they demonstrate and sell Any preexisting condition of Mr***’s floors from old wax or wax buildup was not caused by Aerotech, nor did Aerotech ever offer to restore his floors to new condition Apparently Mr [redacted] is hoping to parlay his free demonstrations, during which he purchased nothing, as a claim for restoration of his old floors and rugs This claim has no merit and should be closedVery truly yours, [redacted]