Aerus #10299

Thank you for notifying us of the complaint filed by Mrs [redacted] regading the recent purchase of supplies from our Sacramento FranchisePlease be advised that Aerus LLC is the manufacturer of Aerus branded vacuum, cleaners, air purifiers, floor polishers and other quality healthy home productsThese products are sold, distributed and serviced through a network independently owned franchises.I have spoken to Mrs [redacted] and it is my understanding that a check in the amount of $was received on February I gave the customer my name and telephone number if assistance is needed in the future.Customer satisfaction is very important to Aerus and if our Customer Service Department can assist you further, please feel free to contact me at ###-###-####.Sincerely, [redacted] ***Aerus Customer Service

Hello, I filed this complaint yesterday and my vacuum hose cover was delivered todayThank you for contacting the (Aerus Electrolux) company about the complaintI am sure that motivated them to get the product to me. Thanks again,*** ***

Revdex.com:
I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me

Thank you for notifying us of the complaint filed by Mrs. [redacted] regading the recent purchase of supplies from our Sacramento...

Franchise. Please be advised that Aerus LLC is the manufacturer of Aerus branded vacuum, cleaners, air purifiers, floor polishers and other quality healthy home products. These products are sold, distributed and serviced through a network independently owned franchises.I have spoken to Mrs. [redacted] and it is my understanding that a check in the amount of $54.23 was received on February 6. I gave the customer my name and telephone number if assistance is needed in the future.Customer satisfaction is very important to Aerus and if our Customer Service Department can assist you further, please feel free to contact me at ###-###-####.Sincerely, [redacted]Aerus Customer Service

Review: They requested payment at the time so I paid them on November 17. I went to the shop to cancel my order. One item had arrived so I had to take it. I was able to cancel the other item. A money order was promised for the item and the money order was to arrive in two weeks. I have not received it yet I called the shop on 3 different days last week (December 15-19). The first call went unanswered and I left a message. The next 2 calls were answered and I was assured someone would call me back. No one did.Desired Settlement: I would like my refund for $54.23.

Consumer

Response:

I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me.

Business

Response:

Thank you for notifying us of the complaint filed by Mrs. [redacted] regading the recent purchase of supplies from our Sacramento Franchise. Please be advised that Aerus LLC is the manufacturer of Aerus branded vacuum, cleaners, air purifiers, floor polishers and other quality healthy home products. These products are sold, distributed and serviced through a network independently owned franchises.I have spoken to Mrs. [redacted] and it is my understanding that a check in the amount of $54.23 was received on February 6. I gave the customer my name and telephone number if assistance is needed in the future.Customer satisfaction is very important to Aerus and if our Customer Service Department can assist you further, please feel free to contact me at ###-###-####.Sincerely, [redacted]Aerus Customer Service