Aesthetic Boutique MedSpa, LLC

Dear [redacted] ,I am responding in reference to the mentioned complaint This client agreed to and recived a high frequency treatment in which to treat two brown spots and a small acne lesion on her right cheek It was explained that any pigment that was treated would slough off with time She missunderstood and thought that it would entirely disapear, which, was never the case A few days later, I recived a smear campain on my website that was anonymous Two weeks later, I recieved a call from the client stating the same thing she did on my website and that she wanted her money back I explained to her that I needed to see her in person, she reluctantly agreed and came in When the client came in, the spot appeard slightly better, so I explained to the client that she need a strong source to treat it, she agrreed In the end she was given a precription for a lightning cream and asked to come back in one month for an IPL teatment The client was asked to come back in one in one month follow-up We reviewed before and after photos but did not agree with her results I explaned to the client that pigment takes time to lighten I asked her to come in back in one month for a follow-up, she refused and said that she would call me.At this pont I have met with the cosnsumer in good will to try to resolve this problem She was written a prescription and treated with an IPL machine, a cost normally $300, totaly free I have since refunded the client in full I feel that I went over and beyond to resolve the complaint, but in the end, the client just wanted her $back

Dear [redacted],I am responding in reference to the mentioned complaint.  This client agreed to and  recived a high frequency treatment in which to treat two brown spots and a small acne lesion on her right cheek.   It was explained that any pigment that was treated would slough off...

with time.  She missunderstood and thought that it would entirely disapear, which, was never the case.  A few days later, I recived a smear campain on my website that was anonymous.   Two weeks later, I recieved a call from the client stating the same thing she did on my website and that she wanted her money back.  I explained to her that I needed to see her in person, she reluctantly agreed and came in.  When the client came in, the spot appeard slightly better, so I explained to the client that she need a strong source to treat it, she agrreed.  In the end she was given a precription for a lightning cream and asked to come back in one month for an IPL teatment.  The client was asked to come back in one in one month follow-up.  We reviewed before and after photos but did not agree with her results.  I explaned to the client that pigment takes time to lighten.  I asked her to come in back in one month for a follow-up, she refused and said that she would call me.At this pont I have met with the cosnsumer in good will to try to resolve this problem.  She was written a prescription and treated with an IPL machine, a cost normally $300, totaly free.  I have since refunded the client in full.  I feel that I went over and beyond to resolve the complaint, but in the end, the client just wanted her $100 back.