Aesthetic Dental Brandon Hung Phuong, DMD

Revdex.com:We checked the [redacted] website and the [redacted] certifiecation has been issued, this matter is resolved I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me

Mr [redacted] s quote was $27,at list, and with the installation promotion the price was discounted to $23,(11.8%)I have also contacted Pella Corporation regarding the wording of the promotion itself, and I have attached the bulleted comments belowThey reiterate the conversation I had with Mr [redacted] a few weeks ago, and have included them as a reference Thanks for making us aware of the complaint and sorry to hear about this customer’s misunderstanding of the offerWe feel the offer is clear the 40% off applies to installation and when the consumer asked about the offer the rep made it clear the 40% off was for installationWe are reviewing the offer and disclosure to determine if we can adjust in the future to minimize further any misunderstanding

Contacted customer, and left messageWe will coordinate a meeting with our operations manager & customer to help resolve the outsatnding issue

Acknowledging receipt of the complaintI will follow up shortly, and we will be in contact with the customer

We agree that the response from Pella Corporation in responding to this issue has not been timely or effective to dateI will make the inquiry myself to get the resolution moving forwardMike R*** - President Pella Products of Houston

Revdex.com:We checked the *** website and the *** certifiecation has been issued, this matter is resolved
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me

Morning - I will follow up once again with *** *** to see if there is any way we can get a live update from *** on the status of the approvalIt is very difficult to manage these third party organizations required for this process on behalf of our customers!

We agree that the project coordination has not been satisfactoryThe new door has been ordered, and we have communicated a 2/installation dateI will contact Mrs*** as we get closer to that date, and talk to her about a credit toward the project

[A default letter is provided here which
indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution would be satisfactory to me

Mr. [redacted]s quote was $27,157.83 at list, and with the installation promotion the price was discounted to $23,944.39 (11.8%). I have also contacted Pella Corporation regarding the wording of the promotion itself, and I have attached the bulleted comments below. They reiterate the conversation I had...

with Mr. [redacted] a few weeks ago, and have included them as a reference.  Thanks for making us aware of the complaint and sorry to hear about this customer’s misunderstanding of the offerWe feel the offer is clear the 40% off applies to installation and when the consumer asked about the offer the rep made it clear the 40% off was for installationWe are reviewing the offer and disclosure to determine if we can adjust in the future to minimize further any misunderstanding