Aesthetic Dentistry

This letter is to inform you that patient's complaint was reviewed by the owner of the practicePatient was contacted via e-mail and was informed that all prepayment for the treatment for which patient was not able to secure funds from 3-rd party lender will be refunded to her.Patient's insurance company was contacted as well and refund process was initiatedAll forms requested by the insurance company were filed and forwarded to Delta DentalDoctor also personally called the insurance company and consulted with the supervisor in order to expedite the refundWe will be working with the patient until the matter is resolved to patients complete satisfaction.Aesthetic Dentistry

This letter is to inform you that patient's complaint was reviewed by the owner of the practice. Patient was contacted via e-mail and was informed that all prepayment for the treatment for which patient was not able to secure funds from 3-rd party lender will be refunded to her.Patient's insurance...

company was contacted as well and refund process was initiated. All forms requested by the insurance company were filed and forwarded to Delta Dental. Doctor also personally  called the insurance company and consulted with the supervisor in order to expedite the refund. We will be working with the patient until the matter is resolved to patients complete satisfaction.Aesthetic Dentistry.

Review: Over 3 months ago, my newer dentist, Dr. [redacted], stated that he does Invisalign consultations when I had told him I was looking for the right orthodontist for the process. I was very interested and proceeded the process with him. He had me come in for Invisalign molds and I paid $350 out of pocket for that. At the time, we did not know how much my insurance was going to put toward my Invisalign, therefore they weren't able to give me a specific range of how much my payments would be. He stated that his assistant will find that out right away for me and if I did not want to follow through with the process that I could get my full refund back. Dr. [redacted] got the slideshow back from Invisalign within days and on September 3, 2015, he had me come to the office to talk about payment options. Dr. [redacted]'s only other employee, his assistant, [redacted], stated that my insurance would cover almost $1,800 of my Invisalign. She also stated my insurance would pay an initial fee of almost $1,000 and continual monthly payments of almost $100 until they paid off what they said they could cover. She said that she was going to contact my insurance again to see if there was more money they could put toward the service for me. She had gone over a "CareCredit" payment plan option that they had to offer for the remaining balance of the Invisalign. I gave her all the information that she needed to see if I qualified and said she would contact me the next day. I didn't hear from her for almost a week so I called and left a message and also wrote her an e-mail. 5 days later, on September 8, 2015 she replied back "Good morning I am so sorry I ended up getting bronchitis and was off the remainder of the week last week I will finish up all your care credit info this morn I will need to call you a little later". I wait all day and I don't hear from her. Over a week goes by I try calling and e-mailing multiple times and I even went to the office during business hours and no one was there. 10 days later, onDesired Settlement: I would like my full refund of $350 back and my insurance also needs to be paid back for the billing that they did for my Invisalign that does not exist.

Business

Response:

This letter is to inform you that patient's complaint was reviewed by the owner of the practice. Patient was contacted via e-mail and was informed that all prepayment for the treatment for which patient was not able to secure funds from 3-rd party lender will be refunded to her.Patient's insurance company was contacted as well and refund process was initiated. All forms requested by the insurance company were filed and forwarded to Delta Dental. Doctor also personally called the insurance company and consulted with the supervisor in order to expedite the refund. We will be working with the patient until the matter is resolved to patients complete satisfaction.Aesthetic Dentistry.

Review: On 11/20/13, I visited Aesthetic Dentistry for the first time as a new patient. I met with Dr. [redacted] who took x-rays and did an inspection of my mouth. He recommended periodontal work and said I will get a cleaning on my next visit. I then met with [redacted], the assistant/receptionist at the front desk. She completed a referral to Capitol Periodontal and gave me a copy of the written referral receipt. We scheduled my next appointment with Dr. [redacted] for the morning of 1/10/14. A few days later, I received a call from Capitol Periodontal to schedule a consultation for the work recommended by Dr. [redacted]. I scheduled my consultation with them for the afternoon of 1/10/14. At the end of March, I received a bill from Capitol Periodontal for the consultation. I called Aesthetic Dentistry and spoke with [redacted] who advised that the insurance company updated their system and there was a billing error, but she will call them and get it fixed. I continued to receive bills from Capitol Periodontal and each time I called and spoke with [redacted] who said she will take care of it. When I called my insurance company in July, the insurance representative told me that [redacted] last called them on 2/14/14 to request a verbal authorization for my visit to Capitol Periodontal on 1/10/14. The insurance company told her that they can't provide authorization for a date of service that is in the past. Furthermore, they informed [redacted] during that call that any billing issues I have would need to be taken care of by Aesthetic Dentistry since the authorization was not completed correctly. When I last spoke with [redacted] on 7/11/14, she said I should just pay the bill and the insurance company will reimburse me when they fix their computer system. The insurance company has clearly explained to me that there is nothing wrong with their system and that the error lies with Aesthetic Dentistry. The insurance company has no intentions of paying the bill or reimbursing me. [redacted] continues to deny she has done anything wrong.Desired Settlement: I have since issued a personal check to Capitol Periodontal in the amount of $86.52 in order to stop further interest from accruing. I would like Aesthetic Dentistry to reimburse me for this amount due to the error they made in making the referral to Capitol Periodontal. This is something my insurance would have paid for had Aesthetic Dentistry followed the proper referral procedures and I should not be responsible for not being able to use my insurance for an error made by Aesthetic Dentistry.