Aesthetic Medicine

I recall exactly what occurredIt was clearly writtenin our system upon your arrival what had transpired with you on manyinteractions with you and my staff Ourdoctor who injects for filler needs an extended amount of time and to havefiller you need to pay with a credit card to hold the appointment This was clearly explained to you on yourprior appointment which you were very unhappy about and noted in the systemOurdoctor who does the injections is backed up and has a waiting listYou refusedto provide the scheduling department with a credit card and you were abusive duringthat conversation as well which was written in the notesWhen I had to comeinto the room on your last appointment it was because the medical assistantcame and got me because you were very loud and unreasonable in the room withher and she was afraid and unsure how to handle the situationYes, I did in facthave a consultation with you for a medical procedure and during that consult youstarted trying to negotiate the pricing and it was very uncomfortable because wedo not negotiate our servicesWe do offer discounts but this is not a cardealership and going back and forth telling me what you felt the price shouldbe is unprofessionalClearly in your history you have been unreasonable andhave made my staff very uncomfortableMy staff is mainly females and will notbe afraid in the workplace because of an unreasonable patient who comes in andtries to dictate the terms of our medical practice in a condescending, bullingand even threatening mannerWe will not be accepting you as a patient it is myresponsibility to protect my staff and not have an unruly patient in theclinicThis was exactly why I told you if you did not leave I would contactthe policy to have you removed from the clinic Sincerely, Melissa N [redacted] Clinic Manager [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted] -***

Dear Ms [redacted] , You had a procedure done in February and you came back to have additional areas done in March In March we even gave you one area $free because you were a repeat clientYes, we did speak to you on multiple occasions and requested that you come back in and have the doctor examine youWe printed and reviewed your before and after photos and you did get a significant resultWe are only able to take out fat and unable to go under the muscleAnything under the muscle is weight lossProviding you with a refund is not an option as we discussed on the phoneThis is a surgical procedure and involves multiple providers and consumablesWe would be happy to have you come in and have the doctor examine you Sincerely, Melissa N [redacted] Clinic Manager 503-697-

We did provide a refund so I'm unsure what else you would like us to doWe are sorry that you feel the way you feelSincerely, Melissa

Dear Ms [redacted] -***, We would be happy to schedule your recheck for your month and month this is when we take after photo'sWe are sorry that you feel this way but you are still in the healing processAt this point in time we can do nothing for months then we can talk about a possible touch upYou can contact the clinic at 503-697- Sincerely, Melissa N [redacted]

Complaint: [redacted] I am rejecting this response because: Unacceptable results in correlation with sale of productCommunication between sales staff and DR is poorI was most excited to have this procedure on my "bananna roll" (of areas purchased+ one touch up from previous year) and it looks like it was not part of the planBeyond all of that, year later, just communicating with you as a consumer has been very concerningI wish early on, just days into my procedure when I first called to bring something to your attention about your staff, that I had felt more appreciated by you, the current managerInstead you were very defensive of the staff, with no apology until now, through Revdex.comI feel like you didn't hear my complaint at all and I am hoping the next medical establishment I go to, to have them do the same areas again, that the staff isn't overworked and the management is much warmer and pro-customerSincerely, [redacted]

Complaint: ***I am rejecting this response because:
Because I have proven with the first phone complaint, back within 48-hours of procedure, following an exam with DR, following with after photos and complaint during week exam, followed with resorting to emails, photos and now Revdex.comI did not get good service hand down that daySomething wasn't right and I mentioned it right awayI thank you for correcting and offering the free correction from my first procedure, when I decided to come back this last yearYour recent admission of, offering me the free areaBottom line is, now I have another area that is very unfinished and needs to be re contoured and redoneI think that's awful way to do businessLast year, the assistant didnt mind me taking photos of the fat canister after procedure, which I was doing in a private, acomplished wayBut then this year when I sat up and saw the tanks, this assistant quickly said, "no Photos!" and stopped what she was doing to take the tank to the backThis time, the procedure left less than half of one of those containers with any fluids in itwhich I see as a direct corilation to not getting good contouring and work doneAnyone can tell on my body, there was more could have come out and not left lumps and craters and my full bananna roll where my invoice says I paid for a Bananna Roll Area
Sincerely,*** ***

Complaint: ***
I am rejecting this response because: I already had my month scheduled
Sincerely,
*** ***-***

We add consumers that want to be off our mailing list to a remove list but we purchase so many different lists so it's impossible to guarantee that they will be removedThe only way is for the consumer to tell the postal service that they do not want to receive any junk mail and they will
never receive anything else from us in the future

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]-[redacted]

We did provide a refund so I'm unsure what else you would like us to do. We are sorry that you feel the way you feel. Sincerely, Melissa

Dear Ms. [redacted],
I'm sorry that you do not think you received significant results. I've talked to the doctor directly and she feels that Ms. [redacted] did receive a great result. Your consultation was with me directly and I've been with the doctor for 10 years and would provide all of the information during a consultation. We have incurred cost associated to provide a cosmetic procedure. We are sorry that you are not happy but we are unwilling to give you a refund. 
Sincerely, 
Melissa N[redacted]

I recall exactly what occurred. It was clearly writtenin our system upon your arrival what had transpired with you on manyinteractions with you and my staff.  Ourdoctor who injects for filler needs an extended amount of time and to havefiller you need to pay with a credit card to hold the...

appointment.  This was clearly explained to you on yourprior appointment which you were very unhappy about and noted in the system. Ourdoctor who does the injections is backed up and has a waiting list. You refusedto provide the scheduling department with a credit card and you were abusive duringthat conversation as well which was written in the notes. When I had to comeinto the room on your last appointment it was because the medical assistantcame and got me because you were very loud and unreasonable in the room withher and she was afraid and unsure how to handle the situation. Yes, I did in facthave a consultation with you for a medical procedure and during that consult youstarted trying to negotiate the pricing and it was very uncomfortable because wedo not negotiate our services. We do offer discounts but this is not a cardealership and going back and forth telling me what you felt the price shouldbe is unprofessional. Clearly in your history you have been unreasonable andhave made my staff very uncomfortable. My staff is mainly females and will notbe afraid in the workplace because of an unreasonable patient who comes in andtries to dictate the terms of our medical practice in a condescending, bullingand even threatening manner. We will not be accepting you as a patient it is myresponsibility to protect my staff and not have an unruly patient in theclinic. This was exactly why I told you if you did not leave I would contactthe policy to have you removed from the clinic.  Sincerely, Melissa N[redacted] Clinic Manager [redacted]

Complaint: [redacted]I am rejecting this response because: Unacceptable results in correlation with sale of product. Communication between sales staff and DR is poor. I was most excited to have this procedure on my "bananna roll" (1 of 2 areas purchased+ one touch up from previous year) and it looks like it was not part of the plan. Beyond all of that, 1 year later, just communicating with you as a consumer has been very concerning. I wish early on, just days into my procedure when I first called to bring something to your attention about your staff, that I had felt more appreciated by you, the current manager. Instead you were very defensive of the staff, with no apology until now, through Revdex.com. I feel like you didn't hear my complaint at all and I am hoping the next medical establishment I go to, to have them do the same 2 areas again, that the staff isn't overworked and the management is much warmer and pro-customer. Sincerely,[redacted]

Dear Ms. [redacted], We would be happy to schedule your recheck for your 3 month and 6 month this is when we take after photo's. We are sorry that you feel this way but you are still in the healing process. At this point in time we can do nothing for 6 months then we can talk about a...

possible touch up. You can contact the clinic at 503-697-9777.  Sincerely, Melissa N[redacted]

Dear Ms. [redacted], 
 
You had a procedure done in February 2015 and you came back to have additional areas done in March 2016. In March we even gave you one area $2250 free because you were a repeat client. Yes, we did speak to you on multiple occasions and requested that you come back in...

and have the doctor examine you. We printed and reviewed your before and after photos and you did get a significant result. We are only able to take out fat and unable to go under the muscle. Anything under the muscle is weight loss. Providing you with a refund is not an option as we discussed on the phone. This is a surgical procedure and involves multiple providers and consumables. We would be happy to have you come in and have the doctor examine you. 
 
Sincerely, 
Melissa N[redacted]
Clinic Manager
503-697-9777

Complaint: [redacted]I am rejecting this response because:Please see attached summarized response. Sincerely,[redacted]
I have been a patient of Dr. D[redacted] for more than four years. It is untrue that you are stating that there have been “many interactions” with your staff. In my prior visit for botox and filler, I prepaid for my filler procedure by providing a credit card. Thus stating, I understand your process. The doctor told me at my appointment that he would reevaluate me and at the time of appointment he will determine whether I need more fillers. I am unsure as to why an individual would have stated that I was unhappy and would note this in my file. I have always been pleased with my procedures from Dr. D[redacted] and I follow and respect the office and its staff’s process and procedures when collecting money. I can understand that there is a waiting list for certain procedures; this is why I had a scheduled appointment for botox and a filler evaluation and possible procedure. This entire situation is what I was trying to explain during my scheduled appointment which seems to still be a huge misunderstanding and miscommunication. As per dictionary.com the word abusive is “using, containing, or characterized by harshly or coarsely insulting language: treating badly or injuriously; mistreating, especially physically: wrongly used; corrupt.” I was not abusive. When an individual is trying to explain their point of view, it is not considered abuse. It is considered unprofessional that you would use such verbiage. The medical assistant never stated anything upsetting with our conversation. I’m sure the medical assistant does not handle the scheduling so she was unsure how to handle a scheduling error; this is why you were called to the room. This is the medical assistant that has been helping me many times with my procedures. As an office manager, I’m sure you see on a daily basis individuals that try to get a better price or try to break the price up in payments; this should not make you feel uncomfortable considering it is similar to a sales job. When you quoted me your price, I was simply making sure you took into consideration the discounts that were advertised on the television. I’m not sure what point you are trying to make when you say “this is not a car dealership.” I told you that I work in a car business, are you trying to undermine people that work in the car business? This seems unprofessional to make a car dealership look like a haggle business and I do not appreciate it considering that is what I do for a living. In my medical records with Dr. D[redacted] you will see that I have been a patient there for almost four years. If your statement is true about being “unreasonable” and making your staff feel “uncomfortable”, I’m sure this would have been addressed or would have been brought to my attention at some point in the last four years. I see your staff as a staff, you are seeing your staff as “mainly females,” you are being sexist with your statement. The language you are using is extremely unprofessional and offensive. This is defamation of character.  As per dictionary.com threating is tending or intended to menace: causing alarm, as by being imminent; ominous; sinister. In no way shape or form was I ever threatening. You never took to me when you met me, I’m not sure if it was my accent or color of skin but you are very discriminate towards my race. This coming from back when I first received a lipo consult from you. You already had in your head who I was and therefore came in with discrimination and judgement all over your thoughts.  Again, I do not see where you get off saying I am an unruly patient when I have been there for almost four years without any issues until you have come along. I feel as if there is something about me that you don’t like whether it is the accent in my voice or the color of my skin. I wanted to talk to the doctor face to face to explain to him the situation with miscommunication. I waited peacefully in the lobby as you stated you were going to get the doctor. This is when you came out and said if I did not leave you were going to call the police. There was never a need to contact the police as I left willingly and quietly out the door. Again, this proves that you have a personal problem with me. At no point was I loud or disrespectful to you or any of your staff. I am a professional citizen of the United States of America and I provide to the community. I deserve to be treated better than how you have treated me. I deserve to be treated equally and fairly despite my race, the color of my skin or the accent in my voice.
Sincerely,