Revdex.com [redacted] ***RE: Revdex.com Complaint [redacted] To Whom It May Concern:We've read the response prepared by [redacted] .• [redacted] and [redacted] entered into a one year leaseagreementThey paid a security deposit in the amount of $1,In accordanceto the terms of the Lease Agreei11ent, this is a security deposit and not consideredlast month's rentThe terms of the lease agreement are all explained in person tothe tenants at the time the lease agreement is signedWe specifically explain totenants the security deposit is not considered last month's rent.• On January 22, I 8, our office mailed the Revdex.com our response to the tenant'scomplaintOur response provides the numerous times we corresponded via USPostal Service with the tenants (ATTACHMENT ).• Our office tried on multiple occasions to call the tenants to explain to them whatwas happeningIt is common practice for our office to call tenants late with theirrent paymentsAgain, one of the numbers we have on file was discmmected andthe other voice mail messages were unreturned.Again, our office made every attempt to work with these tenants with no luck via USMail and by phoneThe terms of the lease agreement were followedTo date, tenantsstill owe $for the past due amounts that were all terms they agreed to in theirexecuted lease agreement.Sincerely,AETNA PROPERTIES, INC.Shannon H [redacted] Office Manager
Complaint: [redacted] I am rejecting this response because: The problem is that we do not know what the $is for, you got your rent money, why are you requesting more!? We don’t understand why we owe this amountPlease provide a better explaination for the $charge! We are amazing tenants, we left the place cleaner than when we moved inWe even fixed things that should have been fixed by the rental agencyI replaced all the part in the toilet as it wasn’t running correctlyNone of the door knobs inside the house latched properly, so our bedroom doors would randomly openWe weren’t allowed to use an air conditioner even though those houses turn into ovens in the summer timeWe have a broken kitchen faucet from the moment we moved in and it took you months to have it fixed, BUT ON THE LEASE IT SAYS ANYTHING SHOULD BE FIXED WITHIN DAYSWe had to contact the owner of the property because Aetna wasn’t sending someone to fix the faucet, even though we asked them for months! This has been a nightmare and I want this to be over Sincerely, [redacted]
Complaint: [redacted] I am rejecting this response because:The multiple times that Aetna Properties says it's tried to contact us is a lieThey never call tenants, I have never spoken with anyone on the phone for Aetna properties; nor have I ever been able to get a hold of anyone via phoneThe operation you are running is a scam and close to slum lord situationAll the "letters" they say they sent out are also a lie, I received one that said we owed $for what?! We don't even know what that charge is for! We have paid our money and would like to move on from this, sending us to collections for something we don't even know what its for is beyond ruthlessI really would like an explanation Sincerely, [redacted]
Revdex.com [redacted] ***RE: Revdex.com Complaint [redacted] To Whom It May Concern:We've read the response prepared by [redacted] .• [redacted] and [redacted] entered into a one year leaseagreementThey paid a security deposit in the amount of $1,In accordanceto the terms of the Lease Agreei11ent, this is a security deposit and not consideredlast month's rentThe terms of the lease agreement are all explained in person tothe tenants at the time the lease agreement is signedWe specifically explain totenants the security deposit is not considered last month's rent.• On January 22, I 8, our office mailed the Revdex.com our response to the tenant'scomplaintOur response provides the numerous times we corresponded via USPostal Service with the tenants (ATTACHMENT ).• Our office tried on multiple occasions to call the tenants to explain to them whatwas happeningIt is common practice for our office to call tenants late with theirrent paymentsAgain, one of the numbers we have on file was discmmected andthe other voice mail messages were unreturned.Again, our office made every attempt to work with these tenants with no luck via USMail and by phoneThe terms of the lease agreement were followedTo date, tenantsstill owe $for the past due amounts that were all terms they agreed to in theirexecuted lease agreement.Sincerely,AETNA PROPERTIES, INC.Shannon H [redacted] Office Manager
Complaint: [redacted] I am rejecting this response because: The problem is that we do not know what the $is for, you got your rent money, why are you requesting more!? We don’t understand why we owe this amountPlease provide a better explaination for the $charge! We are amazing tenants, we left the place cleaner than when we moved inWe even fixed things that should have been fixed by the rental agencyI replaced all the part in the toilet as it wasn’t running correctlyNone of the door knobs inside the house latched properly, so our bedroom doors would randomly openWe weren’t allowed to use an air conditioner even though those houses turn into ovens in the summer timeWe have a broken kitchen faucet from the moment we moved in and it took you months to have it fixed, BUT ON THE LEASE IT SAYS ANYTHING SHOULD BE FIXED WITHIN DAYSWe had to contact the owner of the property because Aetna wasn’t sending someone to fix the faucet, even though we asked them for months! This has been a nightmare and I want this to be over Sincerely, [redacted]
Complaint: [redacted] I am rejecting this response because:The multiple times that Aetna Properties says it's tried to contact us is a lieThey never call tenants, I have never spoken with anyone on the phone for Aetna properties; nor have I ever been able to get a hold of anyone via phoneThe operation you are running is a scam and close to slum lord situationAll the "letters" they say they sent out are also a lie, I received one that said we owed $for what?! We don't even know what that charge is for! We have paid our money and would like to move on from this, sending us to collections for something we don't even know what its for is beyond ruthlessI really would like an explanation Sincerely, [redacted]