Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint
*** & *** ***
Represent themselves as honorable owners of AF Customs, initially I dld agreeWhat is disingenuous with their reply "I never asked for the accessories or parts to be returned," a bold face lie as I absolutely on many trips asked for all accessories or parts once the new accessories or parts arrivedWhen we discussed where are the bags *** asked why because the lids were used on the new bags, so where are the bags? Sold? You cant sell, use, or throw out parts or accessories from the customers vehicle without said cusomters permission, its considered "theft."
*** and ***, your customers have rights and in your business a standard practice of business is to return all parts / accessories and if you as a business have rules (as you mention here) you should in your contract / invoice with your customers advise of your rules concerning parts removed from your CUSTOMERS VEHICLES, not arbitrarily mention your company code of ethics now in an effort to suggest some sort of integrity and ethics you followI as a customer came to you in good faith and paid you for what amounts to substandard work so to suggest I did not ask for these parts when we discussed this in April suggest that you have lost your self respect and integrity and the abiliity to provide good honest service to your customers
AF Customs has had in its possession my *** and/or *** *** from *** *** - *** *** for various repairs on work they provided and was paid for in good faith and each time it was something not working, missing or lostAF mentions an "evil employee" to suggest AF Customs or its representatives should not be held responsible for parts that come up missingAs a customer we are not responsible for your "evil employee" you have an obligation to your customers to protect our assests from your "evil employees."
*** *** AF delivered the bike to my home as I was recovering from ***, after AF promised to have bike ready that *** AF was provided a date of scheduled *** well in advance and promised it would be completed long before *** *th, of course the morning of the *** a message on my phone from *** *** advising bike was readyOnce I was able to ride again the rear lights went out while on a night ride and the speakers were poorly installed and began to fall, the carpeting in the bag did not match and was in ***'s words "half as done" they did not paint the bags initially and to suggest they proactively took care of something they should from the start, what happened to the quality inspectionThe origial rear fender was still red and should have been painted black, yes they took care of thatAgain we are ** months in this
Finally, *** and *** I did not notice in your contract / invoice a handling fee of $** per day nor was this ever mentioned if this is the case where are my bags and what are the fees for said bags
AF as on many of the other complaints I found with the Revdex.com suggest they welcome and take "threats" of lawsuits seriously and have began a business practice of updating recordsWhy not first try customer satisfaction as a good business practice? I have on many occassions discussed with you I was a small business owner and understood many of your strugglesHowever there are certain aspects you follow when dealing with your customersThe complaints from your customers follow one premise poor quality of work or substandard work, yes you might offer the sickest designs but there has to be a level of competence you should expect from yourself and we should receive from youIn my opinion and from the other complaints here you have unfortunately lost that
Yes Sir, our dealings I thought were one of mutual respect and this is more than an unsatisfied customer this is one who tolerated poor business practices for too long and I supported and thought you would get your act together and do the right thingWe both agree that the original pipes could not fit with the new bags, however it was never mentioned by you the following options, either cut the bags to allow for the pipes and install or replace with a different pipes later or just return as you suggest the ugly metal during the pickup or when you deliveredYou have choices !!
Regards,
To Whom It May Concern:
AF customs is a very honorable shop
and is proud of every project that leaves its doorsAF customs has currently
moved to a new suitWe are not hiding nor are we running from any oneWe have
same contact info and plan to keep itWe are now being more selective in
customers we carry on projects
We have very firm rules in how we carry
businessOne of those rules is that we are not responsible for any items left
in after removed from bike with in business daysSometimes we cut the
customer a break and store them till the bike leaves our possessionThe reason
for that rule is because if any item gets damaged after those five days we don’t
want to be responsible for themThe other reason is because we are trying to
run a business and not a charity storage parts shopAny items requested after
being in the business for so long are likely damaged, dirty, scratched, used
for trash cans, used as oil pans, used to make cool sculptures, or sold for
scrapped to the highest bidderIn ** *** case the bike left *** ** and conversation for parts being returned had never been discussed
On ** *** bike the original exhaust will in no way ever
fitThe option was discussed and settled on leaving it open with out any exhaust
When the bike was delivered finishedThe bike did not have an exhaust and was left
openThe problem was brought up to his attention that something must be done
soon because the exhaust was blowing into the saddle bags and can create damage
*** *** brought his bike back
months later to take care of some warranty concerns he had with the bikeWe
took care of his request and noticed that the paint was damagedWe took initiative
to re paint his bagsIt was quickly recognized that it was caused because of
the exhaust To fix this issue we placed
a tip that re route the exhaust at no additional charge to the customerNow we
are left with this ugly bare metalWe contact *** and informed him the
situation and told him that we took care of the labor cost and the price of the
tipHis choices where to place the OEM shield back or wrap them with a heat
resistant wrapHe chose the wrap that would cost ** bucksHe paid for the
wrap and AFcustoms took care of the welding the tipProblem solved, was what
we thought…
Most batteries have a year warranty
Some awesome batteries have two year warranty*** *** battery should had a
year from **What ever the case is we assume no liability in the battery option he purchased from **The issue was never discussed or brought to our attention
The windshield might have been
misplaced or changed for a better oneOr maybe might have been swapped by an
evil employeeThe fact remains that *** *** never brought it to our
attention because if he would of we would addressed the situation immediately
We welcome any threats of law suits
and take them very seriousWe don’t take them as a threat because we are not
out to steal from peopleWe have everything pictured and documentedThanks to this complain we will make sure we update our records. We try to carry high customer satisfaction but sometimes
the level of satisfaction does not meet the customer’s expectations** ***’s
case is one that we would be more than happy to approachHe was a very great
guy and it sucks he thinks we are out to take advantage of our customersWe
will continue building the sickest bikesWe are going to continue building our
company with perfection and attention to detail in mind
** *** is welcome to pick up
his pipes from the shopHe has until the ** of this moth to pick them up
After the **th we will be charging a ** dollar handling fee for every
calendar day his pipes are in our possession. We assume no responsibility of what ever other parts he is referring
to
Revdex.com:
s done" they did not paint the bags initially and to suggest they proactively took care of something they should from the start, what happened to the quality inspectionThe origial rear fender was still red and should have been painted black, yes they took care of thatAgain we are ** months in this
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint
*** & *** ***
Represent themselves as honorable owners of AF Customs, initially I dld agreeWhat is disingenuous with their reply "I never asked for the accessories or parts to be returned," a bold face lie as I absolutely on many trips asked for all accessories or parts once the new accessories or parts arrivedWhen we discussed where are the bags *** asked why because the lids were used on the new bags, so where are the bags? Sold? You cant sell, use, or throw out parts or accessories from the customers vehicle without said cusomters permission, its considered "theft."
*** and ***, your customers have rights and in your business a standard practice of business is to return all parts / accessories and if you as a business have rules (as you mention here) you should in your contract / invoice with your customers advise of your rules concerning parts removed from your CUSTOMERS VEHICLES, not arbitrarily mention your company code of ethics now in an effort to suggest some sort of integrity and ethics you followI as a customer came to you in good faith and paid you for what amounts to substandard work so to suggest I did not ask for these parts when we discussed this in April suggest that you have lost your self respect and integrity and the abiliity to provide good honest service to your customers
AF Customs has had in its possession my *** and/or *** *** from *** *** - *** *** for various repairs on work they provided and was paid for in good faith and each time it was something not working, missing or lostAF mentions an "evil employee" to suggest AF Customs or its representatives should not be held responsible for parts that come up missingAs a customer we are not responsible for your "evil employee" you have an obligation to your customers to protect our assests from your "evil employees."
*** *** AF delivered the bike to my home as I was recovering from ***, after AF promised to have bike ready that *** AF was provided a date of scheduled *** well in advance and promised it would be completed long before *** *th, of course the morning of the *** a message on my phone from *** *** advising bike was readyOnce I was able to ride again the rear lights went out while on a night ride and the speakers were poorly installed and began to fall, the carpeting in the bag did not match and was in ***'s words "half a
Finally, *** and *** I did not notice in your contract / invoice a handling fee of $** per day nor was this ever mentioned if this is the case where are my bags and what are the fees for said bags
AF as on many of the other complaints I found with the Revdex.com suggest they welcome and take "threats" of lawsuits seriously and have began a business practice of updating recordsWhy not first try customer satisfaction as a good business practice? I have on many occassions discussed with you I was a small business owner and understood many of your strugglesHowever there are certain aspects you follow when dealing with your customersThe complaints from your customers follow one premise poor quality of work or substandard work, yes you might offer the sickest designs but there has to be a level of competence you should expect from yourself and we should receive from youIn my opinion and from the other complaints here you have unfortunately lost that
Yes Sir, our dealings I thought were one of mutual respect and this is more than an unsatisfied customer this is one who tolerated poor business practices for too long and I supported and thought you would get your act together and do the right thingWe both agree that the original pipes could not fit with the new bags, however it was never mentioned by you the following options, either cut the bags to allow for the pipes and install or replace with a different pipes later or just return as you suggest the ugly metal during the pickup or when you deliveredYou have choices !!
Regards,
To Whom It May Concern:
AF customs is a very honorable shop
and is proud of every project that leaves its doorsAF customs has currently
moved to a new suitWe are not hiding nor are we running from any oneWe have
same contact info and plan to keep itWe are now being more selective in
customers we carry on projects
We have very firm rules in how we carry
businessOne of those rules is that we are not responsible for any items left
in after removed from bike with in business daysSometimes we cut the
customer a break and store them till the bike leaves our possessionThe reason
for that rule is because if any item gets damaged after those five days we don’t
want to be responsible for themThe other reason is because we are trying to
run a business and not a charity storage parts shopAny items requested after
being in the business for so long are likely damaged, dirty, scratched, used
for trash cans, used as oil pans, used to make cool sculptures, or sold for
scrapped to the highest bidderIn ** *** case the bike left *** ** and conversation for parts being returned had never been discussed
On ** *** bike the original exhaust will in no way ever
fitThe option was discussed and settled on leaving it open with out any exhaust
When the bike was delivered finishedThe bike did not have an exhaust and was left
openThe problem was brought up to his attention that something must be done
soon because the exhaust was blowing into the saddle bags and can create damage
*** *** brought his bike back
months later to take care of some warranty concerns he had with the bikeWe
took care of his request and noticed that the paint was damagedWe took initiative
to re paint his bagsIt was quickly recognized that it was caused because of
the exhaust To fix this issue we placed
a tip that re route the exhaust at no additional charge to the customerNow we
are left with this ugly bare metalWe contact *** and informed him the
situation and told him that we took care of the labor cost and the price of the
tipHis choices where to place the OEM shield back or wrap them with a heat
resistant wrapHe chose the wrap that would cost ** bucksHe paid for the
wrap and AFcustoms took care of the welding the tipProblem solved, was what
we thought…
Most batteries have a year warranty
Some awesome batteries have two year warranty*** *** battery should had a
year from **What ever the case is we assume no liability in the battery option he purchased from **The issue was never discussed or brought to our attention
The windshield might have been
misplaced or changed for a better oneOr maybe might have been swapped by an
evil employeeThe fact remains that *** *** never brought it to our
attention because if he would of we would addressed the situation immediately
We welcome any threats of law suits
and take them very seriousWe don’t take them as a threat because we are not
out to steal from peopleWe have everything pictured and documentedThanks to this complain we will make sure we update our records. We try to carry high customer satisfaction but sometimes
the level of satisfaction does not meet the customer’s expectations** ***’s
case is one that we would be more than happy to approachHe was a very great
guy and it sucks he thinks we are out to take advantage of our customersWe
will continue building the sickest bikesWe are going to continue building our
company with perfection and attention to detail in mind
** *** is welcome to pick up
his pipes from the shopHe has until the ** of this moth to pick them up
After the **th we will be charging a ** dollar handling fee for every
calendar day his pipes are in our possession. We assume no responsibility of what ever other parts he is referring
to