AF & Sons

Wow, where to begin? First this is with the service departmentI dont know how the sales people will treat you but in my years of experience the Sales is not as truthful as the service guys, so this is a bad indicatorOK the problem(s) - they wont do warranty workwell they wont TELL you that of coursethey will lie to you about why they wont do the workHere, lets take my last visit for exampleI have a rain water leakHad two actuallyWent into *** *** Nissan about or weeks after I bought my truck (from another dealer)My seat belts on both passenger *** and driver side get soaked when it rains past a light rainSo they siad they found the leak in the passenger *** and fixed thatand they said couldnt find the leak in the driver side but did all they could So a month goes by before we get a heavy rain - and the drivers side belt is soaked again It takes me a few days later to get a day I can drive inAnd *** tells me they cant fix it todayWhy not? Because I have to bring it in ON A RAINY DAY so they can see where the leak is.....Yes I kid you not, he actually said thatWith a straight face tooSO I asked well why dont we just use a water hose and aim it at the back extended door when that leak must be and we'll see if its coming from the window or from the rubber weather lining on the door? *** says NO we cant do that because it wont workWhy wont that work? BECAUSE yes that's right BECAUSEOh but it gets worseThen I ask to see the boss,***This piece of work is the king of ***In fact he gets agitated if you dont like his liesCan you imagine that? So what is the solution they offer for my day old truck? I need to take it to the selling delaership for this work, because it looks like there might have been damage done to the truck and if you didnt do it (meaning me) then they must have damaged your truck before you bought it So I ask HOW do you know there was prior damage to the truck? *** says because you can see orange peel (that's over spraying of the paint) on the inside of the door jam Well I says, you can see that on both inside door jams, and on the back tail gate and on the rear quarter panels tooIts a new black truck, its oversprayed all overJust like most black vehicles areJust like my last new black truck wasThat's not even close to a reason for not just suspecting damaage but then going to the selling dealer and telling them they did damage cuz of that "evidence"........so I let you gentle reader decide for yourselfAm I a man lying cuz he has a grudge? or is *** *** NISSAN SERVICE DEPT staffed with ***?

I got off work early to drive my mother miles one way to this place; this was the worst experience ever attempting to make a used car purchasedI requested an OOD price on a vehicle listed above KBB value via email, due to location and availabilityAfter several conversations emailed back and forth between online sales repsI received a price that was doubled the KBB value from Kristofer at Performance FordIn addition, he attempted to get me to consider another car probably worth 2-times moreI advised Kristofer that I wasn't going to pay double KBB value OOD for a car with 85k miles and wasn't interested in the car he wanted me to purchase eitherI received an email from Glen, Internet Director notifying me to come to dealer because he wants to earn my business, but it has to make senseKristopher's offer sure didn't make sense to me
We went to the dealership where the car was located, which was Scott Clark NissanBrandon introduced himself as my mother and I proceeded to the inventoryWe located the car, Brandon went to get the keys and took us on a 3-mile test driveMy mother was driving the car and wasn't able to ""test drive;" "due to the max mph speed limit; we didn't go on the interstateI would think a sales rep of years; the little time we spent in the car he could have been telling us information or features regarding the vehicle, instead of humming tunes from the radio
Once we got back to the dealership, we began inspecting the carMultiple scratches were found; looked like painted over rust spots on door frames; the spoiler wasn't the same color as the carI asked Brandon, "How much is the OOD price on the car?" He responded, "Our prices are on the internet!" Brandon took us to his deskHe provided us with an OOD price that was over the KBB valueBrandon researched car on KBB, registered car as good conditionWe really did not know what condition the vehicle was in, because of the limited test drive
After going back and forth about the price in an intellectually challenging manner, we got nowhereAfter being dismissed with handshakes, we weren't provided with any contact information for future purposesA sales manager contacted my mother about minutes after leaving asking; if she liked the car; how much she was really willing to spend on the car; telling her he'll try to find us another vehicle within the price rangeNO, THANK YOU!
Kristopher's and Brandon's OOD had a $6,difference, with OOD still priced over market valueSounds kind of like a rip-off somewhere along the lines to usIf that car or the same model can't be purchased between KBB value and her budgetShe'll just proceed to her other cash options, with one of the sales representatives that she and myself has previously purchased vehicles from in the pastAfter having this experience with Scott Clark Nissan and Performance Ford, we feel like your employees need to work on their integrity and making consumers feel more comfortableWe wish we would have known what the actual OOD price on this car like I requested from the different online sales agents before we continued to the lotIt would have really saved us a lot of time, gas, and moneyI wish my review could've been more positive!

[redacted] and I wanted to purchase a new truck. Dealership did not have the color we wanted but found one at another dealership and brought it to us. They went above and beyond. Great experience from start to finish. [redacted] and [redacted] were great. Would recommend to EVERYONE.

I am truly disappointed by Scott Clark Nissan. I have purchased many vehicles in the past and I have never experienced such poor customer service in my entire life. I had a basic service need (air leaking from 3 of my tires) and instead of listening to my concerns as the consumer (and addressing them), Nissan service was quick to look at my vehicle and even quicker to get me out of the door ...stating that there was nothing wrong with any of my tires. Having owned over 12 vehicles in my lifetime, I would think that I have some good sense to know when there is a problem with my vehicle; however, Scott Clark Nissan failed to listed even after I brought my vehicle into their service department on 3 separate occasions. During the 3rd visit, I was so annoyed by their unprofessionalism and failure to listen to my concerns I insisted that they take the vehicle back and spend quality time inspecting my tires. After 10 minutes, the advisor came back to me and stated that one of the valves/stems was broken and they also found a nail in another. I was outraged that it took 3 services visits along with my demanding to thoroughly inspect my vehicle...before they could identify the problem. Service replaced my tire and insisted that I owed them a deductible of $150. I informed them this was incorrect also. They refused to listen until I DEMANDED that they replace the tire for free and I provided them with documentation of a tire warranty that I purchased at the time I purchased my vehicle (so they had no choice but to proceed). After addressing these issues, the service team continued to insist that there were no other issues with my tires but I knew this was not the case and since they continued to dismiss my concerns I reached out to Nissan Consumer Affairs (which I would advise to all customers who experience such poor customer service). CA advised that I take my vehicle to another dealership for one final inspection (before any action was taken on their part). I agreed to take my vehicle to Gastonia Nissan and I must admit I was PLEASANTLY pleased!! The service advisor [redacted] was highly knowledgeable, extremely professional and more importantly, he listened to my concerns and addressed them. Not only did his service techs perform a thorough inspection of my vehicle, but they found another nail located in one of the tires which I had advised to [redacted] was still leaking air. Additionally, the Gastonia team recommended filling my tires with nitrogen (which they did) and further advised me of a recall on my 2013 SUV - - something that [redacted] DID NOT EVEN MENTION TO ME AND SHOULD HAVE (is this not a safety risk?). I ask, what kind of dealership fails to advise/address a recalled item?? This, coupled with the most unprofessional customer service one could imagine is the reason why I will never recommend this dealership to anyone and especially why I will never return. Despite Scott Clark's attempts to claim that they are the "all new" Scott Clark Nissan, they truly need to learn the meaning of customer service. IMPORTANT NOTE: I left a message with the General Manager while I was dealing with this matter. The service team confirmed they relayed my message but the GM refused to respond. It was not until I filed several complaints that I heard from the GM - what a shame. The GM then claimed that he attempted to reach out to me and I did not respond which could not be further from the truth. I responded in writing for legal purposes because in my opinion, Scott Clark Nissan cannot be trusted. I WOULD NEVER RECOMMEND Scott Clark Nissan to anyone. They are dishonest, do not know what they are doing service wise and do not believe in doing what is right for the customer. Dr. [redacted]

Took my car in for a routine oil change 2 weeks ago. I have been a customer for 10 years . I was told AFTER the oil change I needed to bring the car back in 2 weeks, I had major oil leaks...more than one. Guess I did after my oil change, oil plug was not tightened and the dipstick was stripped. I wished I could post the pictures depicting the oil plug and dipstick, but not available on the Revdex.com website. Obviously they needed the business, but they have lost mine. I left messages/emails for the Service Manager, General Manager, [redacted] Auto Group and Dealer Principals. I did receive a call from the Used Car Manager,he had absolutely nothing to do with my service, why the Used Car Manager? [redacted]'S billboard states "TRUSTWORTHY", not at this dealership. I took my car to another dealership for a second opinion, no oil leaks...they actually found the dipstick was stripped, who would have known. NO LONGER A [redacted] NISSAN CUSTOMER!!!!!!!

Review: We hired AF & Sons in early August to renovate our house. After demolition and some rough framing, AF & Sons largely disappeared for about 4 weeks, with hardly any work done and no responses to our numerous desperate texts, emails, and phone messages. We paid $52,120 based on the payment schedule but they did not perform the work that we paid for. Additionally, the work that they did perform mostly had to be redone as they were either poor quality or were not to code, this includes the framing, electrical, plumbing, and floor. Three general contractors that saw the framing said that it’s “amateur hour, ad hoc, and structurally unsound.” The new electricians from [redacted] has noted a number of electrical work that AF & Sons subs performed were not to code and would never pass inspection. The same for plumbing. The section of new wood floor that was installed is with white oak rather than red oak as the rest of the house and additionally, it was not installed straight so is now preventing the tiling subs from being able to lay the mud for the laundry room until the wood floor is re-done properly. Lastly but not least, AF & Sons has left a large dumpster in our driveway and has refused to remove it until the dispute is settled.Desired Settlement: Refund of $29,398, immediate removal of dumpster, and lien waivers for all AF subcontractors involved in the project at [redacted] confirming that AF holds all financial responsibility for paying any funds due to subcontractors for all work performed.

Consumer

Response:

At this time, I have not been contacted by A.F. & Sons LLC regarding complaint ID [redacted].

Sincerely,

Business

Response:

The customer was not satisfied with the pace of the project and terminated our agreement. We tried to keep the project moving to no avail. We would like to address these serious allegations and defend ourselves against an unnecessary Revdex.com negative report.

Business

Response:

Response to complaint # [redacted]

Unfortunately we had tight timeline to meet and communication problems with this project, which ultimately did not end with a satisfied customer. We dispute the claim of shoddy workmanship as evidenced by our 22+ years of local client base. Our ultimate goal now, as it was then, is to meet or exceed the customers’ expectations. We are extremely disappointed that this was not the case and wish to defend ourselves against an understandably upset client.

The initial scope of the project needed to be refined as specific decisions went unanswered for a few weeks – lighting location plan, switches, plumbing issues and required materials supplied by owner.

We did not fail any inspections by the [redacted] Building Department

All work performed was of the highest quality/specifications

Specifically, the existing wood floor is white oak – and our wood floor installation subcontractor matched the patches accordingly.

We wished to complete this job even after the customer removed us from our contractual obligation. We had all subcontractors aligned towards this goal but were refused by the customer.

We dispute the amount owed, and thus have a counter claim for services performed by not yet paid.

Subcontractors were paid and lien wavers can be made available.

CRP sanitation attempted to remove the dumpster on 3 different occasions but either vehicle or material was preventing access/removal.

Our proposed resolution is to remove container and supply lien waivers but maintain that balance due to AF, not owners. We will waive this claim for monetary compensation and hope that both parties can move on.

Thank you,

AF & Sons

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

?

Contrary to AF & Son’s claim, they did not try to meet our timeline. Hardly showing up to the job site for 4-5 weeks doesn’t qualify as trying to meet a tight timeline. I have already provided image captures of all the unanswered text messages that I sent to [redacted], the owner of the AF&Sons – here they are again. If another consumer that’s looking for a contractor is reading this complaint, please consider if you would like to be in my shoes – I desperately tried to communicate with my contractor for weeks and my messages were never answered. The reason why I am taking the time to document this complaint is to help other homeowners avoid a nightmare as I experienced with AF & Sons.

[redacted]’s response on 2/** makes general claims with no proof. The lighting plan that he claims to be unaddressed was in fact included in the renovation drawings that were submitted to the Village Dept of Building. I would ask [redacted] to show proof that “specific decisions went unanswered for weeks” or that materials were missing. Since we had to spend thousands per month to live in a rental house while the renovation was going on, we were VERY incented to respond timely to any renovation related questions… and we did.

In terms of the quality of work question, a good example of the “shoddy” work that they did is the framing of the interior doorways. We re-configured our second floor layout and as a result, most of the second floor was re-framed, including all the doorways. When it came time to discuss door installation, we found out that none of the doorways were framed to accept standard sized doors. Rather than admit fault, [redacted] had the audacity to ask us for a $4200 change order to have 6 custom interior doors made and installed! I brought in a door estimator from Lowe’s to sanity check what I felt was an astronomical price for 6 bedroom/closet doors. A typical primed standard solid interior door costs ~$100 for the slab, ~$150 pre-hung. The door estimator immediately questioned why all the door ways were randomly sized given that they were just re-framed. So, either [redacted]’s team did “shoddy” work or they did it on purpose to charge us for an unnecessary $4200 change order. Neither scenario is good for the homeowner.

[redacted] claims that the existing wood floor is white oak. This is a false claim. The existing floor is red oak – see attached photo, the floor to the right of the wall is the original; the floor to the left is the white oak floor that [redacted]’s team put in. Additionally, the bigger issue wasn’t the type of oak they put down, it was that the floor installation was off by ¾ of an inch where it meets the kitchen floor. Please see the picture – the left side of the floor is lower by ¾ of an inch compared to the right side. The floor had to be re-installed because the tiling company for the adjacent laundry room wasn’t able to mud until the floor was straightened out.

In terms of not failing any inspection by the Bronxville Building Dept, they never completed enough work to get to the rough in inspections.

In terms of CRP attempting to remove the dumpster, I was never contacted to arrange for the dumpster pick up or I would have been happy to make sure that they had access. Again, as the homeowner, would you want a massive 30 or 40 yard dumpster in your driveway longer than necessary? It was blocking our access to the garage and was an eyesore for the whole neighborhood. It stayed on my driveway for 6 months. Ultimately, I had to call the Westchester Solid Waste commissioner to help arrange for it to be removed.

Best regards,

The photos will be sent via separate email.

Sincerely,