This is a follow up to my initial response to Complaint # [redacted] , below is a series of emails between the customer and [redacted] Fire Department Reading from the oldest to the newest it should provide additional explanation of our position regarding the services and charges disputed by the customer Our sales representative was copied on the exchange [redacted] * [redacted] AFA Protective Systems, Inc.New England Regional DirectorHigh StreetBoston, MA [redacted] [redacted] *** [redacted] From: [redacted] Sent: Monday, December 19, 12:PMTo: Mike [redacted] < [redacted] >Sub*ect: FW: Runner service Re: [redacted] *** Regards, [redacted] AFA Protective Systems, Inc.Life Safety Systems ConsultantOffice: ( [redacted] *** [redacted] [redacted] *** [redacted] ***High StreetBoston MA[redacted] Confidentiality Statement: This message is from AFA Protective Systems, Incand is intended only for the use of the individual or entity to which it is addressed and may contain information that is privileged, confidential, and exempt from disclosure under applicable lawIf the reader of this message is not the intended recipient, you are hereby notified that any dissemination, distribution, or copying of this communication is strictly prohibitedIf you have received this communication in error, please notify the sender From: [redacted] [mailto: [redacted] ] Sent: Monday, December 19, 11:AMTo: ' [redacted] ***' < [redacted] >Cc: [redacted] ( [redacted] >; ' [redacted] ' ; [redacted] Sub*ect: RE: Runner service [redacted] ,By law they have to send someone, even if you have a contractor on siteThey would be in violation of the law, and would be sub*ect to fines and be reported to the State Fire Marshal [redacted] S [redacted] Fire DepartmentSuperintendent of Fire Alarm ###-###-#### [redacted] From: [redacted] [mailto: [redacted] ] Sent: Monday, December 19, 11:AMTo: [redacted] ; [redacted] Sub*ect: Re: Runner service ***, I am not refusing, *ust they need to get approval at the time, as currently they are coming out to reset alarms and performing work not needed when licensed electrical and sprinkler contractors are working at the building, and are quite capable of addressing the problem Would you kindly forward a copy of this email - [redacted] On Mon, Dec 19, at 7:AM, [redacted] < [redacted] > wrote: [redacted] , I have received an email from AFAIn this letter they are stating that you are refusing to have a runner service for your alarmsI am advising that you cannot do thisNFPA section Clearly states that if you have a [redacted] monitor they must have a runner service respond within two hoursThe [redacted] Fire Department does not reset [redacted] alarmsWe only make sure there is no emergency and silence the alarmAFA is reasonable for the runner to reset and getting the problem corrected [redacted] S [redacted] Fire DepartmentSuperintendent of Fire Alarm ###-###-#### [redacted]
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] [Failed to provide billing detail as to what was performed on invoice supplied They have basically *ust copied their original response which was equally non-informative The company fails to research their work, and have had somewhat poor workers provide service in past.2.Failed to provide details as to service provided on other invoices [see prior attachments] as requested3.Improper install of cell communicator with failure to ground properly This resulted in failure of battery to chargeWe have other electricians that were present on site that can attest to this Excessive charge for fixing a problem that never should have existed with a proper installFraudulent billing charges with no ad*ustments provided Rates were different on original contractMisrepresentation at time of sale as to additional costs of alarm response requirements These were not specified in contract or agreed to Failure and misrepresentation at time of sales as to actual costs and services provided If we had know, we would not have hired them We see reimbursement for the installation.] Regards, [redacted] ***
This is a follow up to my initial response to Complaint # [redacted] , below is a series of emails between the customer and [redacted] Fire Department Reading from the oldest to the newest it should provide additional explanation of our position regarding the services and charges disputed by the customer Our sales representative was copied on the exchange [redacted] * [redacted] AFA Protective Systems, Inc.New England Regional DirectorHigh StreetBoston, MA [redacted] [redacted] *** [redacted] From: [redacted] Sent: Monday, December 19, 12:PMTo: Mike [redacted] < [redacted] >Sub*ect: FW: Runner service Re: [redacted] *** Regards, [redacted] AFA Protective Systems, Inc.Life Safety Systems ConsultantOffice: ( [redacted] *** [redacted] [redacted] *** [redacted] ***High StreetBoston MA[redacted] Confidentiality Statement: This message is from AFA Protective Systems, Incand is intended only for the use of the individual or entity to which it is addressed and may contain information that is privileged, confidential, and exempt from disclosure under applicable lawIf the reader of this message is not the intended recipient, you are hereby notified that any dissemination, distribution, or copying of this communication is strictly prohibitedIf you have received this communication in error, please notify the sender From: [redacted] [mailto: [redacted] ] Sent: Monday, December 19, 11:AMTo: ' [redacted] ***' < [redacted] >Cc: [redacted] ( [redacted] >; ' [redacted] ' ; [redacted] Sub*ect: RE: Runner service [redacted] ,By law they have to send someone, even if you have a contractor on siteThey would be in violation of the law, and would be sub*ect to fines and be reported to the State Fire Marshal [redacted] S [redacted] Fire DepartmentSuperintendent of Fire Alarm ###-###-#### [redacted] From: [redacted] [mailto: [redacted] ] Sent: Monday, December 19, 11:AMTo: [redacted] ; [redacted] Sub*ect: Re: Runner service ***, I am not refusing, *ust they need to get approval at the time, as currently they are coming out to reset alarms and performing work not needed when licensed electrical and sprinkler contractors are working at the building, and are quite capable of addressing the problem Would you kindly forward a copy of this email - [redacted] On Mon, Dec 19, at 7:AM, [redacted] < [redacted] > wrote: [redacted] , I have received an email from AFAIn this letter they are stating that you are refusing to have a runner service for your alarmsI am advising that you cannot do thisNFPA section Clearly states that if you have a [redacted] monitor they must have a runner service respond within two hoursThe [redacted] Fire Department does not reset [redacted] alarmsWe only make sure there is no emergency and silence the alarmAFA is reasonable for the runner to reset and getting the problem corrected [redacted] S [redacted] Fire DepartmentSuperintendent of Fire Alarm ###-###-#### [redacted]
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] [Failed to provide billing detail as to what was performed on invoice supplied They have basically *ust copied their original response which was equally non-informative The company fails to research their work, and have had somewhat poor workers provide service in past.2.Failed to provide details as to service provided on other invoices [see prior attachments] as requested3.Improper install of cell communicator with failure to ground properly This resulted in failure of battery to chargeWe have other electricians that were present on site that can attest to this Excessive charge for fixing a problem that never should have existed with a proper installFraudulent billing charges with no ad*ustments provided Rates were different on original contractMisrepresentation at time of sale as to additional costs of alarm response requirements These were not specified in contract or agreed to Failure and misrepresentation at time of sales as to actual costs and services provided If we had know, we would not have hired them We see reimbursement for the installation.] Regards, [redacted] ***