AFC Realty & Management Reviews (%countItem)
AFC Realty & Management Rating
Address: 7851 S Elati St Ste 201, Littleton, Colorado, United States, 80120-8081
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+1 (303) 986-3973 |
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We rented a property from AFC for 4 years. Throughout the duration of our lease with them, they were not great. We’d wait months for repairs, and then the people they did send out for repairs were terrible and unprofessional, usually not resolving the problem, which we would end up fixing ourselves. Communication was extremely poor. Upon moving out, after we were given 60 days notice to vacate per the owner wanting to sell property, I did a walk through with Eva. She literally said “looks good” I’ll mail your deposit to forwarding address. Over a month later we got a check in the mail for half of our deposit. She deducted $925 for various “charges” including “unpaid rent”, “utilities”, and “hauling left items”. I was appalled. We did not leave anything there, we received and paid final bills from the utility companies, and had paid all of the rent before moving out. I reached out to Eva concerned about this 2 weeks ago and never received any response. My husband; a week later, reached out to Eva with proof of utilities paid asking for a response about the money she took out of our deposit and she never responded to that either. Lack of response regarding almost $1,000 of our money is not acceptable.
A response has also been sent directly to the complainant. Please find attached copies of invoices and other info pertaining to the complaint items.
Rent breaks down to $56.45/day. Initially tenant had told me they would vacate by 10/16, and I calculated the rent for 16 days. They paid this amount. Later, they told me they would probably need a few more days, and they understood they would need to pay additional rent. We scheduled the move out inspection for 10/21/19. The home was vacated, but the residents were still at the property after we finished our walk through, and in addition they told me they would return to pick up the last few items by the end of that day. When I prepared the deposit disposition, I calculated rent for 21 days, and added the additional amount. IREA got shut off on 10/22, and the $174.81 was the outstanding balance the owner had to pay in order to get service turned back on again. I do not have a copy of that invoice since it was handled by the property owner, but I’m sure if we need it we can request one from IREA. Please see copy of statement showing payment. Please see copy of final billing invoice from ECCV - $308.40. Please see copies of hauling/removal invoices, as well as a photo of the items in questions. I know tenants had informed me they would return the evening of 10/21 to remove said items, but since they were still present in the beginning of November, they obviously didn’t do so. I understand tenant feels we should have contacted them with a reminder, but it is not reasonable for our staff to check up on tenants to make sure they follow through on tasks we know they were aware of.
I have also informed the resident that if they have any further information that may affect the charges I’ll be happy to review.
I lived in an AFC property for three years. All of the following issues absolutely happened: for over 30 days, 6 of the fire alarms beeped in the hallway 24/7, even after 30+ messages. My bathroom ceiling completely caved in. I had sent them notes and calls for all five days leading up to that, which they ignored. They cut a two foot hole in my wall and left it there for three months, allowing rats and cockroaches free access to my apartment. They regularly let crackheads and dealers live in the building (I have personally watched crackheads jumping out the top story window running from the cops, watched them sell in the hallways, and verbally marvel about how easy it is to get an apartment with AFC). Washers and dryers broken almost all of the time. Enormous oily stains in the front and back of the building have now been there for years. Dirt in hallways will remain for months. Homeless people asleep in the front and back doors almost every night. I'm pretty sure the only 'management' they do is take your money through an online portal, or fix a completely collapsed ceiling. I can prove their gross neglect on all of this with notes and emails. These people are an embarrassment to the workforce and to the city of Denver.
Dear ***:
We appreciate you taking your time to let us know about your unpleasant experience while we managed the building you live in.
We are very aware of your reports of both the beeping hallway smoke detectors and the water leak which eventually caused your ceiling to cave in. Both issues were investigated and dealt with in as timely a manner as was possible, and according to our records you were kept informed of our progress at all times. At one time you were also given a small rent credit as a token of our understanding of your frustration.
In regards to your other complaints about undesirable individuals in the building, other residents with less than stellar backgrounds, washer and dryer problems, etc. - we have no records of those issues being brought to our attention by you. We have always attempted to keep the building as safe and secure as possible - i.e. the entry doors are locked and only residents and management have access keys, only individuals who passes our extensive back ground check are accepted as residents, a courtesy patrol hired to patrol the building at random times, courtesy patrol and police department neighborhood resource officer contact info made available to all tenants, laundry equipment service provider contact info posted in the laundry area, etc.
Our job is made extremely difficult when other neighbors and residents allow security doors to be propped open, and individuals not listed on leases allowed to sub-lease apartments without our knowledge. If those issues are not reported to us by responsible neighbors, we have very little chance of catching it ourselves, as we are not onsite at all times.
Nevertheless, we truly appreciate your three years of residency, and hope that you will continue to stay in the building as a responsible neighbor under the new ownership/management.
Sincerely,
Eva ***, Property Manager
I renewed my lease in October of 2017 with an agreed amount of $700 per month. Right after I signed this renewal electronically I got a call from a representative for AFC (Mathew M) telling me the agreement had been updated to $650. I thought the call was odd but I didn't complain. The amount of $650 + $50 utilities was reflected on the payment portal and remained in effect for 7 months until June 1st 2018 when the amount went up to $700 + utilities without anyone at AFC telling me this was happening. There is miscommunication among employees of AFC and I'm not sure what is going because they don't explain anything to me.
Good Afternoon. Unfortunately, there was a mix up with some paperwork. I have attached both renewal letters for your review. On October 30th, 2017, we received the first signed renewal letter back from this resident. This letter reflected the $700.00 rent increase and our system was updated to reflect this renewal amount. A 2nd renewal letter had been signed on November 2nd, 2017 for $650.00. Our system was not updated to reflect the latest letter and was not placed in their file for whatever reason. That is absolutely our mistake and we do apologize.
This Resident's account has since been corrected. This Resident now has a -$50.00 credit in their account as they paid $750.00 for the month of June. The rent amount has been changed back to the $650.00. This has also been communicated directly with the Tenant. I have attached a copy of our emailed correspondence for your review.
Thank you,
AFC Realty & Management
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID, and find that this resolution is satisfactory to me.
Sincerely