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Affiliated Eye Surgeons, LTD

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Affiliated Eye Surgeons, LTD Reviews (1)

I am in receipt of your letter dated 12/14/2013. I must say it is a surprise to receive a complaint submitted to the Revdex.com.Our practice was established in 1944 . For many years, we have enjoyed a successful practice by providing quality professional care to our patients ....

Our reputation is spotless.[redacted] regulations regarding patient medical record confidentiality prohibits me from giving specific details. My office has not been in direct contact with the actual patient.   Her son submitted this complaint and has been the only person contacting my office.   Unfortunately, he is very difficult to deal with.Specifically, the concern expressed has to do with the level of care I provided.  CPT code [redacted] is appropriate for services to a "new or an established patient " when the level of service provided includes my medical professional expertise and several routine ophthalmologic examination techniques, such as slit lamp examination, diagnostic evaluation and general medical evaluation.   If a patient has not been seen in 3 years, it is appropriate to use this code. My staff explained this in detail to the patient's son who refused to accept the standard industry CPT coding regulation. It was suggested that he call his insurance provider for a detailed explanation and to confirm the accuracy of the information we provided him.The eye health of my patients is my utmost concern. It is my recommendation that patients follow up on an annual basis. My office sends reminders to any past or present patient that has not been seen in a 12 month interval. A reminder card does not dictate the level of care I provide. This patient was not seen in over 3 years which does not constitute the visit to be a routine check up. It is an overdue annual exam.   Again, something the patient's son wants to dispute.My office is correct in its billing practices. My staff did a fine job dealing with the concerns and level of rudeness this man projected. A satisfactory resolve was achieved with the son. It is important to know I value the patient doctor relationship. I cannot establish this relationship with this patient so I have discharged the patient from my practice.Sincerely, [redacted]

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Address: 3330 North 2nd Street Suite 600, Phoenix, Arizona, United States, 85012-2395

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