Affiliated Financial Group a Division of Goldwater Bank

I would not suggest anyone to do their mortgage through this companyI have never been so frustrated in my life with the lack of communication and professionalism I received from themI worked with them for months and they couldn't even get my name spelled correctly or our loan payoff numbers correctThey kept blaming it on their computer systemWe scheduled our closing times before they could actually get it doneThe whole process from beginning to end was terribleEven after talking to the "manager" it didn't help one bitThey had no idea how to handle the type of loan we were doing yet they advertised it like they did All I can say is find a mortgage lender you can trust and one that knows the type of mortgage you are doing! This company is not the way to go!!

July 27, 2016 [redacted] 
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Dear Mr. [redacted]: Sent Via Email:...

[redacted]
 Goldwater Bank, N.A. (Goldwater) is in receipt of your letter dated July 5, 2016 regarding Mr. [redacted]'s complaint and the origination activities conducted by our company. In reviewing the customer's statement of issues, all issues have been previously addressed in our response to his complaint previously filed with the Revdex.com of Akron. That response was sent directly to him as well as the Akron office on May 31, 2016. I have enclosed a copy for your records which should address those issues cited.  It is significant to note that at that time, Goldwater issued a check to Mr. [redacted] in the amount of $120.00 representing late charges which he alleges were incurred related to the transaction. Mr. [redacted] has accepted and cashed that check. Please note, that Mr. [redacted] has complained directly to Goldwater Bank, the Revdex.com of Akron and various other regulatory agencies and each time, Goldwater Bank has responded.  Our records indicate these issues have been addressed formally in written format multiple times.   Unfortunately, despite our repeated efforts to bring this matter to a close and issuing him the refund and absorbing the cost of the appraisal, Mr. [redacted] remains unsatisfied. Goldwater takes all complains very seriously and strives to satisfy all our customers and to provide them with an excellent experience; despite our continued efforts, it appears that we are at an impasse with Mr. [redacted]. I appreciate your understanding in this matter, should you need to discuss further, I can be reached at [redacted]. Respectfully, Sharon L[redacted] Sr. Risk Manager, VP Mortgage Division SL/tsa Encl. [redacted] 
May 31, 2016 [redacted] 
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Dear Mr. [redacted]: Goldwater Bank, N.A. (Goldwater) is in receipt of your most recent complaint filed with the Revdex.com of Akron related to the origination activities conducted by our company. The complaint filed was forwarded to Michael B[redacted] in the Akron Ohio branch of Goldwater Bank and it should be noted that he has not worked on your application nor has any knowledge of the activities conducted as it relates to financing. The complaint outlines your concerns as it relates to Goldwater's origination activities.  Our records indicate that you initially contacted Goldwater in December, 2015 with regard to potential financing. At that time your main goal was to reduce your current term from a 30 year fixed loan into a 15 year fixed conventional loan eliminating the mortgage insurance as well.   It should be noted that at that time, no official loan application was received. During these discussions and in an effort to accomplish this we indicated that some debts would need to be paid off in order to get your debt-to-income (DTI) ratios in line with the underwriting guidelines for the 15 year product.An official application was taken on January 20, 2016 and the staff immediately began standard processing of your loan. Due to the fact the appraisal came in slightly less than you originally anticipated, mortgage insurance would then be required.  Please be reminded that there were some delays that took place directly related to the fact that you wanted to pay off some of the debts directly and not handle them through closing. Further, reviewing the income documents submitted by you it was determined that you would not qualify for the conventional 15 year term due to excessive ratios.  It was at this time we determined that that your only options were to choose a higher loan term (30 years) on a conventional product or switch to a FHA 15 year term as the FHA product allowed higher DTI ratios. At that time, you expressed your dissatisfaction with the options and the payment amounts estimated. On March 2, 2016, you instructed Adam lacona, the Branch Manager with Goldwater via email to "hold off on everything" and refused to agree to one of the options presented.  Mr. lacona responded indicating that he would "shelf' the loan for the meantime. You subsequently responded on April 21, 2016 via email for Goldwater to "Please close "not shelve" my loan application lam no longer continuing business with Goldwater Bank". You indicated that you had found another institution that would give you a better interest rate with a lower payment and we offered to have your appraisal transferred to the new lender.After your request to close your application, approximately a week or so later you reached back out to Goldwater in an effort to resurrect your application. At this time you agreed to pursue the FHA 15 year term. During this time, which was now after April 15, 2016, the year 2015 federal income taxes become due and once you chose to continue your 2015 federal income taxes were then required for qualification. Once receiving those, it was determined that you had written off an $8K loss for a new business venture and this loss was not reflected on the 2013 or 2014 tax returns. This further reduced the income thus disqualifying you for the 15 year FHA loan you requested.  After this loss was discovered and it was determined that you could not meet the underwriting guidelines for the 15 year fixed FHA loan you requested, the loan was denied on 5/19/2016. You complaint further indicates that you were instructed not to pay your mortgage payment; however, this is not the practice of Goldwater as we anticipate all obligations made by the applicant will continue to be made timely to their creditors. You also indicated that you did not close on time and although we may anticipate a closing date for a refinance transaction, we do not set an official closing date until a loan is approved with no outstanding underwriting conditions.You have expressed concerns related to the financial loss suffered as it relates to this transaction.  At Goldwater consumer satisfaction is something we take very seriously and would never compromise under any circumstances. Unfortunately, sometimes we fail in our efforts to do so. In such cases, a satisfactory solution is always in place and preventable measures are introduced; therefore, on May 31, 2016, Goldwater Bank sent you a check in the amount of $120 as you requested previously to cover late charges you indicated was expended by you as the result of late payments related to your mortgage. This action does not imply any failures by Goldwater and any potential claims related to such are waived.We anticipate that the refund along with our prior communications will bring this matter to a close. Should you have any questions on this matter, feel free to contact me at [redacted] ext. [redacted].Respectfully, Sharon L[redacted] Risk Manager, VP SL/tsa Cc: Revdex.com of Akron

July 27, 2016 [redacted] 
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Dear Mr. [redacted]: Sent...

Via Email: [redacted]
 Goldwater Bank, N.A. (Goldwater) is in receipt of your letter dated July 5, 2016 regarding Mr. [redacted]'s complaint and the origination activities conducted by our company. In reviewing the customer's statement of issues, all issues have been previously addressed in our response to his complaint previously filed with the Revdex.com of Akron. That response was sent directly to him as well as the Akron office on May 31, 2016. I have enclosed a copy for your records which should address those issues cited.  It is significant to note that at that time, Goldwater issued a check to Mr. [redacted] in the amount of $120.00 representing late charges which he alleges were incurred related to the transaction. Mr. [redacted] has accepted and cashed that check. Please note, that Mr. [redacted] has complained directly to Goldwater Bank, the Revdex.com of Akron and various other regulatory agencies and each time, Goldwater Bank has responded.  Our records indicate these issues have been addressed formally in written format multiple times.   Unfortunately, despite our repeated efforts to bring this matter to a close and issuing him the refund and absorbing the cost of the appraisal, Mr. [redacted] remains unsatisfied. Goldwater takes all complains very seriously and strives to satisfy all our customers and to provide them with an excellent experience; despite our continued efforts, it appears that we are at an impasse with Mr. [redacted]. I appreciate your understanding in this matter, should you need to discuss further, I can be reached at [redacted]. Respectfully, Sharon L[redacted] Sr. Risk Manager, VP Mortgage Division SL/tsa Encl. [redacted] 
May 31, 2016 [redacted] 
[redacted] 
[redacted]
[redacted] 
[redacted] 
Dear Mr. [redacted]: Goldwater Bank, N.A. (Goldwater) is in receipt of your most recent complaint filed with the Revdex.com of Akron related to the origination activities conducted by our company. The complaint filed was forwarded to Michael B[redacted] in the Akron Ohio branch of Goldwater Bank and it should be noted that he has not worked on your application nor has any knowledge of the activities conducted as it relates to financing. The complaint outlines your concerns as it relates to Goldwater's origination activities.  Our records indicate that you initially contacted Goldwater in December, 2015 with regard to potential financing. At that time your main goal was to reduce your current term from a 30 year fixed loan into a 15 year fixed conventional loan eliminating the mortgage insurance as well.   It should be noted that at that time, no official loan application was received. During these discussions and in an effort to accomplish this we indicated that some debts would need to be paid off in order to get your debt-to-income (DTI) ratios in line with the underwriting guidelines for the 15 year product.An official application was taken on January 20, 2016 and the staff immediately began standard processing of your loan. Due to the fact the appraisal came in slightly less than you originally anticipated, mortgage insurance would then be required.  Please be reminded that there were some delays that took place directly related to the fact that you wanted to pay off some of the debts directly and not handle them through closing. Further, reviewing the income documents submitted by you it was determined that you would not qualify for the conventional 15 year term due to excessive ratios.  It was at this time we determined that that your only options were to choose a higher loan term (30 years) on a conventional product or switch to a FHA 15 year term as the FHA product allowed higher DTI ratios. At that time, you expressed your dissatisfaction with the options and the payment amounts estimated. On March 2, 2016, you instructed Adam lacona, the Branch Manager with Goldwater via email to "hold off on everything" and refused to agree to one of the options presented.  Mr. lacona responded indicating that he would "shelf' the loan for the meantime. You subsequently responded on April 21, 2016 via email for Goldwater to "Please close "not shelve" my loan application lam no longer continuing business with Goldwater Bank". You indicated that you had found another institution that would give you a better interest rate with a lower payment and we offered to have your appraisal transferred to the new lender.
After your request to close your application, approximately a week or so later you reached back out to Goldwater in an effort to resurrect your application. At this time you agreed to pursue the FHA 15 year term. During this time, which was now after April 15, 2016, the year 2015 federal income taxes become due and once you chose to continue your 2015 federal income taxes were then required for qualification. Once receiving those, it was determined that you had written off an $8K loss for a new business venture and this loss was not reflected on the 2013 or 2014 tax returns. This further reduced the income thus disqualifying you for the 15 year FHA loan you requested.  After this loss was discovered and it was determined that you could not meet the underwriting guidelines for the 15 year fixed FHA loan you requested, the loan was denied on 5/19/2016. You complaint further indicates that you were instructed not to pay your mortgage payment; however, this is not the practice of Goldwater as we anticipate all obligations made by the applicant will continue to be made timely to their creditors. You also indicated that you did not close on time and although we may anticipate a closing date for a refinance transaction, we do not set an official closing date until a loan is approved with no outstanding underwriting conditions.
You have expressed concerns related to the financial loss suffered as it relates to this transaction.  At Goldwater consumer satisfaction is something we take very seriously and would never compromise under any circumstances. Unfortunately, sometimes we fail in our efforts to do so. In such cases, a satisfactory solution is always in place and preventable measures are introduced; therefore, on May 31, 2016, Goldwater Bank sent you a check in the amount of $120 as you requested previously to cover late charges you indicated was expended by you as the result of late payments related to your mortgage. This action does not imply any failures by Goldwater and any potential claims related to such are waived.
We anticipate that the refund along with our prior communications will bring this matter to a close. Should you have any questions on this matter, feel free to contact me at [redacted] ext. [redacted].
Respectfully, Sharon L[redacted] Risk Manager, VP SL/tsa Cc: Revdex.com of Akron