[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Assumed Answered]
Complaint: ***
I am rejecting this response because:As 3rd party you have to verify more the name of the person you are contacting and per HIPPAYou honestly have my information to someone who was using my phoneThat called back and said they were me the second timeYou hang up on people forcing them to call backIf I were to get an attorney your would be paying these debt offGuess that will be my next step.
Regards,
*** ***
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
Complaint: [redacted]
I am rejecting this response because:I have a list of medical company's name that were ultimately involved with collection company. I have contacted all except one... still waiting for response. I asked Justin approximately 2 weeks ago to show documented proof of the names of medical company's that corresponded to them in regards to my bills and he stated that the collection company did not have any documents that showed proof of those companies. So, I have contacted them myself. The medical companies have been very nice and helpful. I am in the process of compiling all totals for medical bills that were sent to the collection agency. I will then total all drafts that the collection agency performed , including the $5 that they pocketed without my consent every time that a draft was made. I expect to receive all money that is owed to me including all drafted money that was not applied to my medical bills. Vince, the manager of the company already agreed while I presented myself in person approximately 2 weeks ago to pay back the money that did not go to my medical bills. The only problem was that he figured it incorrectly and was going to return less money than what was owed back to me..After careful review of the drafts they are dated back to months earlier than what this company has stated. The ultimate deciding factors will be determined by an appointed mediator official where the law allows.
[redacted]
Regards,
[redacted]
The complainant called in to us on 2 separate occasions and when asked identified herself as the person in question. When a person calls in and identifiesthemself, as who we are trying to contact, that is all the verification that we need. To help resolve this issue I am going to close this account...
out in mysystem so she will not hear from us again.
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Assumed Answered]
Complaint: [redacted]
I am rejecting this response because: They lied. They were stealing money from me above and beyond what I owed. I had looked back on years of bank statements and saw where they drafted out more money than they were suppose to. I had called and spoke to Ns. [redacted] at the local news station and she was getting ready to run it on TV just before the owner decided to pay me back . Easier for him to pay me back than to go thru Court . As I was already taking the steps to do. So, the company did not get anything messed up or confused. They were literally robbing me. It has happened to other customers also. This company needs to be investigated for fraud and embezzlement of customers monies. I hope to see it on the news someday. Thank you, Ciao [redacted]
Regards,
[redacted]
Complaint ID #[redacted] [redacted] This account was settled in May of 2015. There was a misunderstanding on the convenience fees that were assessed for the processing of the payments. We refunded the entire amount of the fees to Ms. [redacted] and closed her accounts as a courtesy to her.
Good Afternoon, After review of the Complaint, I would like to offer the following information. Ms. [redacted] is not correct in the statement that there was only 1 account, there were a total of 6 accounts. 1 for [redacted] and then 5 for [redacted] (aka) [redacted]...
[redacted]. It has been these accounts in total that she has been paying on. As such and in good faith I have confirmed that any further amounts owed on these accounts have been canceled and no further payment by her will be required. At this point we do not agree that any refunds of the service charges are warranted as there have been over the course of the payments several reconfirmations of the plan, including the 6 month review and changes to the accounts the payments were made from by Ms. [redacted]. As always if your office has any comments, questions, or suggestions, please do not hesitate to contact me. Sincerely, John [redacted] AMS,
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Assumed Answered]
Complaint: ***
I am rejecting this response because:As 3rd party you have to verify more the name of the person you are contacting and per HIPPAYou honestly have my information to someone who was using my phoneThat called back and said they were me the second timeYou hang up on people forcing them to call backIf I were to get an attorney your would be paying these debt offGuess that will be my next step.
Regards,
*** ***
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
Complaint: [redacted]
I am rejecting this response because:I have a list of medical company's name that were ultimately involved with collection company. I have contacted all except one... still waiting for response. I asked Justin approximately 2 weeks ago to show documented proof of the names of medical company's that corresponded to them in regards to my bills and he stated that the collection company did not have any documents that showed proof of those companies. So, I have contacted them myself. The medical companies have been very nice and helpful. I am in the process of compiling all totals for medical bills that were sent to the collection agency. I will then total all drafts that the collection agency performed , including the $5 that they pocketed without my consent every time that a draft was made. I expect to receive all money that is owed to me including all drafted money that was not applied to my medical bills. Vince, the manager of the company already agreed while I presented myself in person approximately 2 weeks ago to pay back the money that did not go to my medical bills. The only problem was that he figured it incorrectly and was going to return less money than what was owed back to me..After careful review of the drafts they are dated back to months earlier than what this company has stated. The ultimate deciding factors will be determined by an appointed mediator official where the law allows.
[redacted]
Regards,
[redacted]
The complainant called in to us on 2 separate occasions and when asked identified herself as the person in question. When a person calls in and identifiesthemself, as who we are trying to contact, that is all the verification that we need. To help resolve this issue I am going to close this account...
out in mysystem so she will not hear from us again.
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Assumed Answered]
Complaint: [redacted]
I am rejecting this response because: They lied. They were stealing money from me above and beyond what I owed. I had looked back on years of bank statements and saw where they drafted out more money than they were suppose to. I had called and spoke to Ns. [redacted] at the local news station and she was getting ready to run it on TV just before the owner decided to pay me back . Easier for him to pay me back than to go thru Court . As I was already taking the steps to do. So, the company did not get anything messed up or confused. They were literally robbing me. It has happened to other customers also. This company needs to be investigated for fraud and embezzlement of customers monies. I hope to see it on the news someday. Thank you, Ciao [redacted]
Regards,
[redacted]
Complaint ID #[redacted] [redacted] This account was settled in May of 2015. There was a misunderstanding on the convenience fees that were assessed for the processing of the payments. We refunded the entire amount of the fees to Ms. [redacted] and closed her accounts as a courtesy to her.
Good Afternoon, After review of the Complaint, I would like to offer the following information. Ms. [redacted] is not correct in the statement that there was only 1 account, there were a total of 6 accounts. 1 for [redacted] and then 5 for [redacted] (aka) [redacted]...
[redacted]. It has been these accounts in total that she has been paying on. As such and in good faith I have confirmed that any further amounts owed on these accounts have been canceled and no further payment by her will be required. At this point we do not agree that any refunds of the service charges are warranted as there have been over the course of the payments several reconfirmations of the plan, including the 6 month review and changes to the accounts the payments were made from by Ms. [redacted]. As always if your office has any comments, questions, or suggestions, please do not hesitate to contact me. Sincerely, John [redacted] AMS,