Affiliated Oral & Maxillofacial Surgeons, LTD

Complaint: ***
I am rejecting this response because: We did not opt into paper statements as described. The fees in question are "Withdrawal Paper Stmt Fee" which CUONE initiated anytime a withdrawal was made and a monthly statement sent out instead of the quarterly statement
There is no mention of this fee on their fee schedule online and differs from what I was told several times on the telephoneAdditionally our records differ from the statements by creditunionone , although it is difficult to tell as they did not document their statements as requestedI have moved all funds to a new account at another credit union (no paper statement fees, no hidden "withdrawal Paper Stmt" fee) and closed the account so this complaint can be closed unresolvedI have had this account for years and am disappointed to see the decline in service
Sincerely,
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As is standard practice, our policies require the borrow to be listed within an insurance policy. In our communication to Mr. [redacted], we've informed him of our considerations to make an exception to this policy based on his specific needs. However, the insurance information we have been provided...

does not list Credit Union One of Oklahoma as lien holder as required and documented in the Agreement to Provide Insurance Mr. [redacted] signed when he financed the vehicle. Mr. [redacted] has been unwilling or unable to have the insurance policy owner make the necessary changes.

In response to Mr. [redacted]'s rejeciton dated 17 February 2017, as previously
mentioned, all members were notified in June2014 of our moveto eStatements. To avoida $1 fee, theywere encouraged to opt-in to eStatement.sI've included a redactedversion of his statement showing the message. Please note on the statement that each deposit and withdrawal is noted as such. When Mr. [redacted] refers to "Withdrawal Paper Stmt Fee", thatis not a fee due to hiswithdrawal. It is a withdrawal with a descripiot n of as to why. On the enclosed statement, you will see he made a withdrawal, by check, describedon the statement as "Withdrawal by Check".I've also include a printout of our current fee schedule, also available online,that details the paper
statement fee,and has since late2014.