Affiliated Pediatric Dentistry & Orthodontics

The level of ineptitude in this practice is astounding. We will be one-time patients and strongly discourage any parent subjecting their child to the incompetence here. Our 13-month-old son went for his first check-up and was tortured by the hygienist and dentist. He is a very calm boy who has no problem brushing his teeth or allowing mom or dad to help him brush. Yet they had him in near hysterics for the entire appointment! They were completely disorganized and unprepared for the appointment - had to run around to get additional items while our son was screaming. The only information provided was that he had 4 teeth starting to push through. Not a word was offered about the health of his teeth and gums, nor were any questions asked about his oral hygiene practices. We had to ask about everything to get any sort of information.

When setting the appointment, I was quoted a rate of $45 for the exam and $65 for fluoride treatment. Despite explicitly telling them we do not want fluoride painted on our son's teeth when setting the appointment, they tried to apply it anyway saying they were going to paint on "vitamins". Fortunately, my wife verified it was, in fact, fluoride and stopped them in time. To add insult to injury, they tried to charge us $130 after the appointment. We told them we would pay the $45 we were quoted for the exam and the billing employee responded "it says here in the notes you were quoted $110." That's right! For exam and fluoride, the latter of which was declined. So why did they just try to charge us $130 if those notes were in the computer? Ineptitude is a gracious qualification - dishonest could easily be justified as well.

We will be lodging a complaint with the Arizona State Board of Dental Examiners and the Revdex.com.

Caveat emptor.