Affinity FM Ops Consultants Reviews (%countItem)
Affinity FM Ops Consultants Rating
Address: 305 E Ramsey Rd, San Antonio, Texas, United States, 78216-4636
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We entered into a contract for a home improvement project with Affinity FM Ops in June 2019 to be completed August 2019. As of May 2020 this has yet to be completed - the scope did expand slightly in the first four weeks. We have repeatedly tried to have them finish the work (correct a misinstalled shower, finish painting, fix misinstalled trim, repaint and reinstall closet doors, repair gutters among other items). They fail to respond to emails/texts/phone calls/facebook messages for weeks on end and fail to keep meetings which they schedule - most recently they were supposed to get back to us on the plan to finish the project on Monday April 27. They gave us this date on the preceeding Saturday and we have not heard from them since. We have had to contract with others to finish some items which were already paid for: a spare room was left as concrete floor in the first week of january --the last day of work that they have done and an AC cleaning which was supposedly performed in the summer. The failure to actually perform the AC cleaning in the summer of 2019 was discovered the first week of January when they had that same contractor come out to address an AC issue. He said our AC coil was very dirty and recommended an AC cleaning--again we had paid for this to have been done already. We were charged for this service in January. Additionally, we paid to have 17 closet doors repainted. These were held hostage by a fired subcontractor from November until March. After four months we were able to retrieve our property but they have been damaged, have not been repainted, and are in far worse condition then they were initially. Payments have been made on time according the to schedule of the initial contract (which was paid in full despite all items not being completed). Additional payments have been made which cover all of the services performed to date if they were correctly/fully done .. which is not the case. He says he isn't walking away but no work has been done since Jan 4.
I am writing in response to the complaint against Affinity in regard to the project and items the customer believes has not been completed. We have made many attempts to compromise with the customer, as we have completed the project scope of work, however the customer *** has demanded additional items outside of the scope of work and proposal agreed to. In addition, the customer was offered a discount of the total cost of the project if all money owed to Affinity was paid upon substantial completion. *** has made payments for the project but still owes $5,664.54 for the work completed at her place of residence. We have done work above and beyond the scope for Mrs. however she has not paid and or refuses to pay for the service and material provided for those items. Mrs. also throughout the project has delayed the project, due to the additional plumbing needed to correct the plumbing underneath her home, by having not provided Affinity access to her home following her occupying her home. We have had to move items in her home and paint according to her direction. She has had other contractors do work in her home on items that were part of the proposal she accepted given to her by Affinity. In the contract it states warranty is voided if she has her own employees work on those items as part of the contract with Affinity. There are many items worked on for Mrs *** that were not part of the original contract that we have had to consistently try to get payment for however she has continued to try negotiate the price down. Finally she is staying she owes Affinity no Money to date and we owe her work to be completed. If you'd like to call to discuss I can be reached at ***-***-***. This afternoon works best for me. We have many other things we can explain in better detail as I would take a while to write everything down here.Respectfully ***Partner / Managing Director Affinity FM Ops Consultants LLC
Complaint: ***
I am rejecting this response because: The project remains incomplete and in approximately the same state since the last day of work on 6 Jan 2020 despite our multiple efforts to get them to complete the work. Again the project was supposed to be done before I moved in the end of August 2019. There was a plumbing issue which required additional work but the resultant delay is NOT due to me not being available. Yes, I did limit access to my house after I moved in as 1) prior to my moving in multiple items were stolen from my house (they were the only ones who had access) 2) they repeatedly left the AC set at 62 with open windows after they left for the day, and 3) on multiple occasions, despite being told they had to shut outside doors given the presence of pets, the crews left outside doors open allowing my inside cats to wander outside. The crews had no awareness of the cats being outside so if I was not home it is likely they would have been lost. So yes, I did require that I be at home when work was being accomplished. Additionally, there have been 6-10 days in which they were scheduled to work and yet did not show or no work was done because the work crews were waiting for ***.As far as being “required to move furniture”. Yes, after I moved in there was furniture in the house. If the project had been completed prior to me moving in as was supposed to be done, this wouldn’t have been an issue. Further, I asked each time what I should move to prepare for the next session and would be told “don’t worry about it. We will move it.”This is a theme, as the “items performed outside of the scope” of the initial contract, are all items which *** brought up as things that needed to be done. This is with the exception of the painting of the closet doors. This decision was made on 31 July and illustrates another point of contention. These “discounts” to which *** refers are negotiated prices. The initial suggested price for painting the doors was 2500. We then said that we would not want them done at that price. He then suggested a price of 1000, which we accepted. This was the price of the service we agreed to not a discount. This is the same for many of the items (trimming of trees, tightening of electrical wires as two examples). He mentioned that these things needed to be done and then said they would do them for free. Thus, that is the price of the service. If he had wanted to be paid for the service, he should have stated the price and we then would have decided if we wanted to hire him for that particular part of the job. Additionally, on the second invoice which we received in October, he had listed painting the interior trim of the main house. This was a line item already paid for on the initial invoice – in NO way is this a discount – it is a service which was charged and paid in full. We have not received any further invoices from him so his claim of our refusal to pay for additional services is false. I believe what he is referring to is underlayment for the flooring that was misinstalled in the main house. This flooring was improperly installed and needed to be redone. The two flooring expert teams he had come out both said underlayment was required. *** agreed that the flooring needed to be reinstalled and his wife purchased the underlayment. He then started stating that we were responsible for the underlayment costs. He has never produced an invoice of any of these charges despite our continued requests for him to present his position/plan for completion. The figure of what we “owe” him includes services which were paid for and not done at all or not completed. Some of these things have had to be done by others due to his abscence. 1) AC coil cleaning and bringing up to code. 2) gutter cleaning/repair. 3) painting and rehanging of closet doors. None of these services have done and yet 1 and 2 were paid for on the initial invoice. Further, he left our guest bedroom on 6 january as a concrete floor. He refused to answer phone calls/texts/emails to get this work done prior to out of town visitors arriving. We had to hire someone else to finish that room prior to their arrival. Additionally, other work is incomplete/misinstalled – facts which he has agreed to since October but has not corrected. Items such as a misinstalled shower, unpainted walls, misinstalled flooring in shed, misinstalled lights in shed, etc. All of the disputed items he has previously agreed need to be fixed. The last communication we had from him was on 11 may in which he said he wanted to finish the project the following week and that he would send an invoice. We were in agreement with him finishing the work. He never showed and never sent an invoice. In that text, he asked us to call. We called; we left messages; he never answered and never called back. Any balance which we owe will be paid at the completion of the job. We are attaching the letters were have sent him as well as pictures of the shower/walls as examples.I am now deployed but I want to have an agreement for him to complete the work when I return. I would offer to have my husband come down for it to be completed while I am gone; however given the number of times work has been scheduled to be done and not completed this is not a viable option.
Regards
See attachment
Complaint: ***
I am rejecting this response because: please see attached word document.
Regards