Affinity Health System

Revdex.com: I have heard them acknowledge guilt in having to educate there staff on the pointed questions to ask before accepting insuranceThat tells me that they should take some financial responsibility as wellThem telling me that they are not responsible does not make it so I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, Joann ***

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, Julie ***

Our medical group continuously strives to provide our patients with the best possible health care experience Feedback from our patients helps us to focus our efforts and better meet the needs of our patients A final resolution letter was sent to the patients home today If you are dissatisfied with the results of our review and follow up to the concerns you shared, you have the right to file a complaint with a healthcare regulator Wisconsin Department of Regulations & Licensing, [redacted] ** ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below When I first got to the hospital they said they had a spot for me however after the tests and everything they then said they didn't have room So you got me to get labs, tests and see a doctor for nothing and then charge me This hospital is the worst I've ever been to ever [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, [redacted]

Here is a copy showing Jon is the only one on the insurance plan and is responsible, I am simply on the mailing list

October 1,
*** ***
Trade Practice Consultant
Revdex.com
ID # ***
Dear Ms***,
Thank you for contacting us concerning *** *** concern related to his care and treatment at St Elizabeth Hospital. We
reviewed the care and treatment provided to Mr*** as well as his concern and complaint and found that Mr*** traveled to the Fox Cities area seeking treatment for his health concerns and sought treatment with St Elizabeth Hospital. The type of treatment Mr *** was seeking is very specialized and the treatment area at St Elizabeth that Mr *** would have needed was full and there was absolutely no opportunity to offer Mr*** a patient bed at St Elizabeth Hospital. Due to our full bed capacity we did work very aggressively to find a treatment location for Mr*** contacting treatment facilities across the geographical area from Green Bay to FonDuLac. The testing that was done was absolutely required to assist in finding treatment options for Mr***. Facilities will not consider and or look at patients for potential admission and or treatment without this testing already being done. Unfortunately despite our aggressive work to find a treatment facility for this patient all treatment facilities were full.
As a result of the review, we found the charges for emergency care to be appropriate
If you have questions and or need additional information/clarification please feel free to contact me
*** ***, RHIA, MBA, MOLQ
Vice President, Quality/Risk Services and Patient Safety Affinity Health System

Thank you for contacting the Revdex.com regarding your concerns with making an appointment at Affinity Health System part of Ascension Wisconsin. We want to assure you we take your concerns very seriously and we need additional information to investigate the scheduling
issues. I left you a voicemail today, please contact me at *** ***. I welcome your comments and look forward to hearing from you Thank you, Karen *** Patient Relations Representative

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
Daisha [redacted]

Revdex.com:
I have heard them acknowledge guilt in having to educate there staff on the pointed questions to ask before accepting insurance. That tells me that they should take some financial responsibility as well. Them telling me that they are not responsible does not make it so.
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
Joann [redacted]

Hello Joann,   Thank you for contacting the Revdex.com regarding your concerns with communication and your adult daughters insurance coverage at Affinity Health System.    We want to assure you we take your concerns very seriously and we have addressed all of the issues...

you brought to our attention.    Due to confidentiality, I am unable to give you specific details of the investigation.    Please have your daughter contact me at [redacted].  I welcome her comments and look forward to hearing from the patient.   Thank you, Karen [redacted] Patient Relations Representative

Our medical group continuously strives to provide our patients with the best possible health care experience.  Feedback from our patients helps us to focus our efforts and better meet the needs of our patients.    A final resolution letter was sent to the patients home today.   If you are dissatisfied with the results of our review and follow up to the concerns you shared, you have the right to file a complaint with a healthcare regulator.  Wisconsin Department of Regulations & Licensing, [redacted]

In response
to the complaint filed by Joseph G [redacted], we have reviewed his account with
Affinity Medical Group.Mr. [redacted]
was offered and accepted a 25% discount for payment in full of his outstanding
balance for our old billing system. Affinity Medical Group received a payment
of $482.00...

and wrote off the account balance of $167.50 in September 2015. This
was for his balance owing for charges prior to 3/10/15 when we implemented our
new billing system.In our new
billing system, we sent 9 statements to Mr. [redacted] on the following dates:
4/07/15, 5/12/15, 6/16/15, 7/24/15, 9/02/15, 10/07/15, 11/11/15, 12/30/15 and
2/03/16. We have not received a mail return on any of the statements sent to
Mr. [redacted]. All statements were addressed to [redacted]Mr. [redacted]
did speak with one of our Credit Representatives on 2/10/16 and established a
payment plan on his current balance with Affinity Medical Group.Sincerely,

September 22, 2017
Julie [redacted]
[redacted]
Dear Ms. [redacted],
I am sorry if our services did not meet your expectations. Upon receiving your concerns, an inquiry was initiated and concluded on September 22, 2017. This inquiry included a review of your Affinity...

Medical Group patient billing account. We have completed the review into your concerns and have processed a refund to you.
On behalf of all of us at Affinity Medical Group, please accept our apology for any inconvenience this matter may have caused to you.
If I can be of further assistance, please don’t hesitate to call me at ###-###-####.
Sincerely,
Karen [redacted]
[redacted] ###-###-####

Thank you for contacting Affinty Health Systems concerning the complaint from Joanne [redacted] concerning her daugtherJustyce [redacted] services. We have reviewed the account and will...

be pulling the account back from the [redacted] for the amount of $ 728.00. A statement will be sent to Jon [redacted] as requested.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
Julie [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
When I first got to the hospital they said they had a spot for me however after the tests and everything they then said they didn't have room.  So you got me to get labs, tests and see a doctor for nothing and then charge me.  This hospital is the worst I've ever been to ever
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]

Hello,The refund was issued on September 27, 2017.Please let me know if you have any additional questions or concerns.Thank you,Karen [redacted]

Review: On February 2, 2014 I went to St. Elizabeth Hospital in seeking inpatient treatment in the mental health ward. The told me that they would have to take a drug test and some blood work from me before they could put me as inpatient in the mental health ward of the hospital which we were told had openings. After getting all of the tests, blood work completed and the doctor agreeing for me to be inpatient I was then told that they no longer had room. I had all of these things performed and saw an Emergency Room Doctor for nothing. They said that I could come back tomorrow and have all of the tests redone and see the Emergency Room doctor again to try to get another spot which would also charge me again. I was very upset that this hospital told me in the beginning that they had room and to get all of these tests performed and see the Emergency Room Doctor and then after that to not get a spot that they said prior they had. There was no since for me then to get the tests performed or to see the Emergency Room Doctor in the first place then. This was a waste of the Emergency Room Doctor and my time.Desired Settlement: I'm seeking a refund of $200.00 and to have that credited to account number [redacted]

Business

Response:

October 1, 2014

Trade Practice Consultant

Revdex.com

ID # [redacted]

Dear Ms. [redacted],

Review: I have had bills with them for two years now. I paid all of them off last year. Which showed bills from 2015 also. They offered me a payoff amount at 25% discount so they could clear their books. I took them up on the offer. Received no bills from them for about 6 months. I received a bill from them on 12/30/15 which I believed was for recent charges. Made a payment of $57.00. Now I received another bill from them and I looked thru the statement this time because it went up to right around $400.00 which is around the amount of savings from pay off. I see charges on there from 3/2015. I called and talked with them asking why I'm getting bills from so long ago and that I paid off those bills all ready. They told me that those bills were different than the bills from the pay-off amount. They also told me that they sent me statements 6 times and I did not respond to any of those. I had not received any statements before the 12/30/2015 statement. I was told thats not there problem that it did not get to me in the mail. I would like you to know and need to see if anyone else has had this issue with there billing and why they wait 9 months to if they did send out statements. would you not call the patient and see what was the issue with none payment. Since I have started to go to affinity there care is top notch but there billing threatens you with collection if you don't pay them what they feel is an appropriate amount.Desired Settlement: The people out there need to be able to keep there dignity when they are having life issues and trying to make payments and there billing should be more proactive instead of waiting to just threaten to send to collections.

Business

Response:

In response

to the complaint filed by Joseph G [redacted], we have reviewed his account with

Affinity Medical Group.Mr. [redacted]

was offered and accepted a 25% discount for payment in full of his outstanding

balance for our old billing system. Affinity Medical Group received a payment

of $482.00 and wrote off the account balance of $167.50 in September 2015. This

was for his balance owing for charges prior to 3/10/15 when we implemented our

new billing system.In our new

billing system, we sent 9 statements to Mr. [redacted] on the following dates:

4/07/15, 5/12/15, 6/16/15, 7/24/15, 9/02/15, 10/07/15, 11/11/15, 12/30/15 and

2/03/16. We have not received a mail return on any of the statements sent to

Mr. [redacted]. All statements were addressed to [redacted]Mr. [redacted]

did speak with one of our Credit Representatives on 2/10/16 and established a

payment plan on his current balance with Affinity Medical Group.Sincerely,