Do not sign a contract with this contractor. They are very rude and hard to deal with. The management is unresponsive and once you make it past your 3 days they will not make your issues a priority. Beware of the door to door soliciting. If it sounds too good to be true it is. My equipment never worked properly and they did not come out to fix. They just blame it on your wifi connection. Be sure if you do sign contract they do not leave the paid portion of your agreement showing zero. Make sure they credit your activation fee.
We have attempted to reach Mrs [redacted] but had to leave a voicemailAll refunds come in the form of a check for tracking purposes and the tracking number has been providedThe refund check in the amount of $was submitted and should be received within 7-business days
Initial Business Response / [redacted] (1000, 6, 2016/12/06) */ Thank you for the opportunity to respond to the complaint from [redacted] We at AIS did not take the payments in questionWe have fully issued the refund and confirmed with [redacted] it has been received [redacted] has issued one of the refunds in question and we have confirmed again with [redacted] that she has received this as wellThe third and final refund will be completed on December 8th from [redacted] when the cancellation finalizes on her accountWe have remained in contact with [redacted] to assist in this process and apologize for the misunderstandingIt takes days for an account to cancel and all refunds to be generated normallyIn this case we did get an exception to speed the process up on one of the refunds due to [redacted]
We have attempted to reach Mrs [redacted] but had to leave a voicemailAll refunds come in the form of a check for tracking purposes and the tracking number has been providedThe refund check in the amount of $was submitted and should be received within 7-business days
Initial Business Response / [redacted] (1000, 6, 2016/12/06) */ Thank you for the opportunity to respond to the complaint from [redacted] We at AIS did not take the payments in questionWe have fully issued the refund and confirmed with [redacted] it has been received [redacted] has issued one of the refunds in question and we have confirmed again with [redacted] that she has received this as wellThe third and final refund will be completed on December 8th from [redacted] when the cancellation finalizes on her accountWe have remained in contact with [redacted] to assist in this process and apologize for the misunderstandingIt takes days for an account to cancel and all refunds to be generated normallyIn this case we did get an exception to speed the process up on one of the refunds due to [redacted]