Affinity Land Services

[To assist us in bringing this matter to a... close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because:Although Nicole M [redacted] , the company owner did take the 2 minutes necessary to send the completed forms to myself, she did so only after receiving the report that this complaint was lodged as well as several posts to her companies social media sites. This is not the way to do business. I shouldn't have to file complaints to have a company do their jobs. I waited almost a month to receive the documents that were referenced during our many phone calls and was called a liar by Mrs. M [redacted] even though I provided proof to the contrary and would like to have this complaint listed on the BBB site so that other consumers can become aware of this issue. This information was readily available and easy to send but seemed to be withheld as some time of punishment for being a "troublemaker". I was also promised assistance in filing the forms after closure to recoup several overpayments. This assistance was rescinded after several strongly worded and slightly sarcastic emails were received from them, costing me thousands in unnecessary payments. Again, not professional behavior. Regards, [redacted] ***

To Whom It May Concern:This letter is in response to the complaint that was placed on 4/15/by [redacted] ***We have rectified this situation and provided Mr [redacted] with what he had asked forIf you have any questions, please give me a call

[To assist us in
bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because:
Although Nicole M***, the company owner did take the minutes necessary to send the completed forms to myself, she did so only after receiving the report that this complaint was lodged as well as several posts to her companies social media sitesThis is not the way to do business I shouldn't have to file complaints to have a company do their jobs I waited almost a month to receive the documents that were referenced during our many phone calls and was called a liar by MrsM*** even though I provided proof to the contrary and would like to have this complaint listed on the Revdex.com site so that other consumers can become aware of this issueThis information was readily available and easy to send but seemed to be withheld as some time of punishment for being a "troublemaker"I was also promised assistance in filing the forms after closure to recoup several overpaymentsThis assistance was rescinded after several strongly worded and slightly sarcastic emails were received from them, costing me thousands in unnecessary paymentsAgain, not professional behavior
Regards,
*** ***

[To assist us in bringing this matter to a...

close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because:Although Nicole M[redacted], the company owner did take the 2 minutes necessary to send the completed forms to myself, she did so only after receiving the report that this complaint was lodged as well as several posts to  her companies social media sites. This is not the way to do business.  I shouldn't have to file complaints to have a company do their jobs.  I waited almost a month to receive the documents that were referenced during our many phone calls and was called a liar by Mrs. M[redacted] even though I provided proof to the contrary and would like to have this complaint listed on the Revdex.com site so that other consumers can become aware of this issue. This information was readily available and easy to send but seemed to be withheld as some time of punishment for being a "troublemaker". I was also promised assistance in filing the forms after closure to recoup several overpayments. This assistance was rescinded after several strongly worded and slightly sarcastic emails were received from them, costing me thousands in unnecessary payments. Again, not professional behavior.
Regards,
[redacted]

To Whom It May Concern:This letter is in response to the complaint that was placed on 4/15/2016 by [redacted]. We have rectified this situation and provided Mr. [redacted] with what he had asked for. If you have any questions, please give me a call.