I have had numerous issues with this company, and I am living in a condo that they manageThis is the first issues I've reportedAs part of my rental agreement, it says I am responsible for a $deductible for any repair visitI had a plummer come out, and Marsh Management sent me the total bill of $They are forcing me to pay, or else they will not accept my monthly rental payment and will forward to their attorney for collection
This company uses bully tactics to generate revenue
Just got my initial deposit back after movingSent a lengthy email to them to explain all of their charges, but long story short, I'm out over $from my deposit because of stuff that shouldn't have been chargedMy star rating will be a depending on how this ends up
Well, no surprise, the owner Marsha, emailed me back with pretty much "check your move out sheet and/or contract" as her only answerIn years of moving, I've literally had NO issues moving out of any home or apartmentnever been charged onceMy wife and I are clean people and always leave the houses cleanDust on a window sill? some leaves on the rocks? Big whoopShe even mentioned stuff not being on the original walk through sheetThat's because the original walk through was minutes compared to the minute white glove walk through upon leavingWhy would I just remove doorstops? The light bulb was marked off the sheet cause I replaced it but somehow still got chargedI get charged for the satellite dish not being removed, but there sure as heck was a satellite dish on the house when we moved inDouble standardSo many little things, but again, it cost me over $in deposit feesTerrible companyIt's just weird that the actual home owner is never involved in any of this
If you're a home owner or renterDon't ever think about using Marsh ManagementTrust the reviewsThey're terrible to work withThey'll rob you off your money in someway, shape or formThey only care about money and not the customer, at allI've never felt so demeaned in my life than being talked to like I did from Marsh and being robbed of my money for nothingWhy not charge me for dirt on the rocks? Dust on the driveway? I'm reaching out to the Revdex.com and blasting them anywhere I can on social and reviewsNo way am I paying this upcoming landscaping billNo wayI hope no one moves in that house and they lose money with a vacant house that has scorpions
Tenant beware!!!
I promise you will have a bad experience with Marsh Management
***, the owner, is a swindling con artist Repairs won't be done before total failure Then you will have to wait DAYS for a response, including my experience of being without AC for two days in June The property will be delivered to you outside of the lease agreement with no attempt to rectify At move out they will attempt to charge you with a variety of unscrupulous charges
Stay away!!!
I have no additional response as there is nothing to respond toNo laws have been broken, nothing unethical has occuredIf the tenant would like to go further, just have his attorney contact our attorney, *** ***, ***.Thank you
Revdex.com:
I have reviewed the response made by...
the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.The business simply answered like the child and bully that they are. They provided no statement, no facts, no anything. I know this is what this business does, knowing that to hire an attorney to get back a few hundred dollars is something most customers will not do. Can the Revdex.com assist me in any way with a lawyer or other assistance to pursue this further?
Regards,
[redacted]
To whom it may concern:I don't know where this tenant is getting her information. We would never turn over a home to a resident in the ridiculous condition she listed. This is an older home in an older area of [redacted]. There was quite a bit done to the property before move in and we had quite a...
long list of prospective renters at the time this tenant leased it. It was very popular so I doubt it was in such horrible condition.Our lease states that the tenant will be responsible for the first $50.00 of a repair after they have been in the property 30 days. This is common to most leases in the valley and well documented to the tenant before the lease is ever signed. It also states that there will be no repairs made from a break in after the tenant has moved in. This is not the owners responsibility and that is why we require renters insurance. We will secure the property, which is exactly what we did. But the other repairs are to be done by the tenants. We always offer to handle the repairs for the tenants, but the final cost will be theirs.My thoughts are that these tenants have never been happy at this property. It is older and getting worn. But as repairs have been needed, the owner allows us to do them. If he feels something is cosmetic only, he will not allow us to schedule items to be done. It is his money, not Marsh Management's, of course. I feel that an apartment or condo would be more to their satisfaction. An older home with lots of yard is hard to maintain and can get costly.Thank you,[redacted],Broker
I will not be responding to this complaint from this point forward. If the tenant wants to carry these lies and untruths further, he can contact my attorney, [redacted].Thanks you,[redacted]
The tenant called in her repair and it was forwarded to the a/c company. However, it took longer than she must have been willing to wait. I like to have the company responder to the tenant as soon as possible to at least make an appointment. This was a company that the owner uses so we don't have...
quite as much influence as we normally do.
They did call first thing in the morning to come out and she had already gotten someone else. She will not be reimbursed for calling her own company out. The unit is under warranty and the owner was well within her legal response time required when submitting a repair.
Thank you,
[redacted], Broker
To whom it may concern:I don't know where this tenant is getting her information. We would never turn over a home to a resident in the ridiculous condition she listed. This is an older home in an older area of [redacted]. There was quite a bit done to the property before move in and we had quite a long...
list of prospective renters at the time this tenant leased it. It was very popular so I doubt it was in such horrible condition.Our lease states that the tenant will be responsible for the first $50.00 of a repair after they have been in the property 30 days. This is common to most leases in the valley and well documented to the tenant before the lease is ever signed. It also states that there will be no repairs made from a break in after the tenant has moved in. This is not the owners responsibility and that is why we require renters insurance. We will secure the property, which is exactly what we did. But the other repairs are to be done by the tenants. We always offer to handle the repairs for the tenants, but the final cost will be theirs.My thoughts are that these tenants have never been happy at this property. It is older and getting worn. But as repairs have been needed, the owner allows us to do them. If he feels something is cosmetic only, he will not allow us to schedule items to be done. It is his money, not Marsh Management's, of course. I feel that an apartment or condo would be more to their satisfaction. An older home with lots of yard is hard to maintain and can get costly.Thank you,[redacted],Broker
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution.]
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I called the office, then the emergency number, then the other emergency number and left details about my situation. Including stating I had just come in from out of the country and had family at my house, which included a very sick child. The house thermostat was over 90 degrees, the chocolate on the countertop was completely melted. I left on the voicemail that I needed this resolved ASAP or I would google 24 hour repair companies and get someone to service it myself. I waited for over an hour and then started calling companies. It was finally fixed 3 hours later. I never once received a call back from the property management company, but a call from the AC company at noon the next day. Who wants to stay in a 90+ degree house for that long? Especially with a sick child with a 103 fever? The owner was completely within her legal rights as mandated by the Landlord Tenant Act, but it is just wrong that I would be punished for this. I doubt the owner or even the broker of this management company, would not have done the exact same thing if faced in my position.
Regards,
[redacted]
At this time, I still concur with the fact that [redacted] was way to impatient. When she contacted us, I contacted the owner. The owner found that the unit was under warranty. All of this took a few short amount of time. I then called the company they asked me to use because they had installed the unit. So it would be under warranted by them. That seems like a very rational thing to do.The company called [redacted] and then called me back to say that she was not picking up the phone. I told them to keep trying. Now all of this was within one hour. Certainly within the timeframe of the law and a realistic time to hear from a repair company. Less than one hour is unheard during the summer.The next thing that happened was that we received a repair bill from the tenant. She was not allowed to do that per her lease terms or would risk the chance of paying for it herself. That is exactly what happened. The owner said she felt we acted quickly and she definitely wanted it repaired by the company who put it in. Ms Reeves should read the landlord tenant act because it gives us several days longer to make a repair. Within in an 1 1/2 at the most she was contacted.Thank you.[redacted] Marsh Management & Real Estate
I have had numerous issues with this company, and I am living in a condo that they manageThis is the first issues I've reportedAs part of my rental agreement, it says I am responsible for a $deductible for any repair visitI had a plummer come out, and Marsh Management sent me the total bill of $They are forcing me to pay, or else they will not accept my monthly rental payment and will forward to their attorney for collection
This company uses bully tactics to generate revenue
Just got my initial deposit back after movingSent a lengthy email to them to explain all of their charges, but long story short, I'm out over $from my deposit because of stuff that shouldn't have been chargedMy star rating will be a depending on how this ends up
Well, no surprise, the owner Marsha, emailed me back with pretty much "check your move out sheet and/or contract" as her only answerIn years of moving, I've literally had NO issues moving out of any home or apartmentnever been charged onceMy wife and I are clean people and always leave the houses cleanDust on a window sill? some leaves on the rocks? Big whoopShe even mentioned stuff not being on the original walk through sheetThat's because the original walk through was minutes compared to the minute white glove walk through upon leavingWhy would I just remove doorstops? The light bulb was marked off the sheet cause I replaced it but somehow still got chargedI get charged for the satellite dish not being removed, but there sure as heck was a satellite dish on the house when we moved inDouble standardSo many little things, but again, it cost me over $in deposit feesTerrible companyIt's just weird that the actual home owner is never involved in any of this
If you're a home owner or renterDon't ever think about using Marsh ManagementTrust the reviewsThey're terrible to work withThey'll rob you off your money in someway, shape or formThey only care about money and not the customer, at allI've never felt so demeaned in my life than being talked to like I did from Marsh and being robbed of my money for nothingWhy not charge me for dirt on the rocks? Dust on the driveway? I'm reaching out to the Revdex.com and blasting them anywhere I can on social and reviewsNo way am I paying this upcoming landscaping billNo wayI hope no one moves in that house and they lose money with a vacant house that has scorpions
Tenant beware!!!
I promise you will have a bad experience with Marsh Management
***, the owner, is a swindling con artist Repairs won't be done before total failure Then you will have to wait DAYS for a response, including my experience of being without AC for two days in June The property will be delivered to you outside of the lease agreement with no attempt to rectify At move out they will attempt to charge you with a variety of unscrupulous charges
Stay away!!!
I have no additional response as there is nothing to respond toNo laws have been broken, nothing unethical has occuredIf the tenant would like to go further, just have his attorney contact our attorney, *** ***, ***.Thank you
Revdex.com:
I have reviewed the response made by...
the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.The business simply answered like the child and bully that they are. They provided no statement, no facts, no anything. I know this is what this business does, knowing that to hire an attorney to get back a few hundred dollars is something most customers will not do. Can the Revdex.com assist me in any way with a lawyer or other assistance to pursue this further?
Regards,
[redacted]
To whom it may concern:I don't know where this tenant is getting her information. We would never turn over a home to a resident in the ridiculous condition she listed. This is an older home in an older area of [redacted]. There was quite a bit done to the property before move in and we had quite a...
long list of prospective renters at the time this tenant leased it. It was very popular so I doubt it was in such horrible condition.Our lease states that the tenant will be responsible for the first $50.00 of a repair after they have been in the property 30 days. This is common to most leases in the valley and well documented to the tenant before the lease is ever signed. It also states that there will be no repairs made from a break in after the tenant has moved in. This is not the owners responsibility and that is why we require renters insurance. We will secure the property, which is exactly what we did. But the other repairs are to be done by the tenants. We always offer to handle the repairs for the tenants, but the final cost will be theirs.My thoughts are that these tenants have never been happy at this property. It is older and getting worn. But as repairs have been needed, the owner allows us to do them. If he feels something is cosmetic only, he will not allow us to schedule items to be done. It is his money, not Marsh Management's, of course. I feel that an apartment or condo would be more to their satisfaction. An older home with lots of yard is hard to maintain and can get costly.Thank you,[redacted],Broker
I will not be responding to this complaint from this point forward. If the tenant wants to carry these lies and untruths further, he can contact my attorney, [redacted].Thanks you,[redacted]
The tenant called in her repair and it was forwarded to the a/c company. However, it took longer than she must have been willing to wait. I like to have the company responder to the tenant as soon as possible to at least make an appointment. This was a company that the owner uses so we don't have...
quite as much influence as we normally do.
They did call first thing in the morning to come out and she had already gotten someone else. She will not be reimbursed for calling her own company out. The unit is under warranty and the owner was well within her legal response time required when submitting a repair.
Thank you,
[redacted], Broker
To whom it may concern:I don't know where this tenant is getting her information. We would never turn over a home to a resident in the ridiculous condition she listed. This is an older home in an older area of [redacted]. There was quite a bit done to the property before move in and we had quite a long...
list of prospective renters at the time this tenant leased it. It was very popular so I doubt it was in such horrible condition.Our lease states that the tenant will be responsible for the first $50.00 of a repair after they have been in the property 30 days. This is common to most leases in the valley and well documented to the tenant before the lease is ever signed. It also states that there will be no repairs made from a break in after the tenant has moved in. This is not the owners responsibility and that is why we require renters insurance. We will secure the property, which is exactly what we did. But the other repairs are to be done by the tenants. We always offer to handle the repairs for the tenants, but the final cost will be theirs.My thoughts are that these tenants have never been happy at this property. It is older and getting worn. But as repairs have been needed, the owner allows us to do them. If he feels something is cosmetic only, he will not allow us to schedule items to be done. It is his money, not Marsh Management's, of course. I feel that an apartment or condo would be more to their satisfaction. An older home with lots of yard is hard to maintain and can get costly.Thank you,[redacted],Broker
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution.]
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I called the office, then the emergency number, then the other emergency number and left details about my situation. Including stating I had just come in from out of the country and had family at my house, which included a very sick child. The house thermostat was over 90 degrees, the chocolate on the countertop was completely melted. I left on the voicemail that I needed this resolved ASAP or I would google 24 hour repair companies and get someone to service it myself. I waited for over an hour and then started calling companies. It was finally fixed 3 hours later. I never once received a call back from the property management company, but a call from the AC company at noon the next day. Who wants to stay in a 90+ degree house for that long? Especially with a sick child with a 103 fever? The owner was completely within her legal rights as mandated by the Landlord Tenant Act, but it is just wrong that I would be punished for this. I doubt the owner or even the broker of this management company, would not have done the exact same thing if faced in my position.
Regards,
[redacted]
At this time, I still concur with the fact that [redacted] was way to impatient. When she contacted us, I contacted the owner. The owner found that the unit was under warranty. All of this took a few short amount of time. I then called the company they asked me to use because they had installed the unit. So it would be under warranted by them. That seems like a very rational thing to do.The company called [redacted] and then called me back to say that she was not picking up the phone. I told them to keep trying. Now all of this was within one hour. Certainly within the timeframe of the law and a realistic time to hear from a repair company. Less than one hour is unheard during the summer.The next thing that happened was that we received a repair bill from the tenant. She was not allowed to do that per her lease terms or would risk the chance of paying for it herself. That is exactly what happened. The owner said she felt we acted quickly and she definitely wanted it repaired by the company who put it in. Ms Reeves should read the landlord tenant act because it gives us several days longer to make a repair. Within in an 1 1/2 at the most she was contacted.Thank you.[redacted] Marsh Management & Real Estate