To whom it may concern:I don't know where this tenant is getting her informationWe would never turn over a home to a resident in the ridiculous condition she listedThis is an older home in an older area of ***There was quite a bit done to the property before move in and we had quite a long list of prospective renters at the time this tenant leased itIt was very popular so I doubt it was in such horrible condition.Our lease states that the tenant will be responsible for the first $of a repair after they have been in the property daysThis is common to most leases in the valley and well documented to the tenant before the lease is ever signedIt also states that there will be no repairs made from a break in after the tenant has moved inThis is not the owners responsibility and that is why we require renters insuranceWe will secure the property, which is exactly what we didBut the other repairs are to be done by the tenantsWe always offer to handle the repairs for the tenants, but the final cost will be theirs.My thoughts are that these tenants have never been happy at this propertyIt is older and getting wornBut as repairs have been needed, the owner allows us to do themIf he feels something is cosmetic only, he will not allow us to schedule items to be doneIt is his money, not Marsh Management's, of courseI feel that an apartment or condo would be more to their satisfactionAn older home with lots of yard is hard to maintain and can get costly.Thank you, [redacted] ,Broker
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below [Provide details of why you are not satisfied with this resolution.] Regards, [redacted] ***
At this time, I still concur with the fact that [redacted] was way to impatientWhen she contacted us, I contacted the ownerThe owner found that the unit was under warrantyAll of this took a few short amount of timeI then called the company they asked me to use because they had installed the unitSo it would be under warranted by themThat seems like a very rational thing to do.The company called [redacted] and then called me back to say that she was not picking up the phoneI told them to keep tryingNow all of this was within one hourCertainly within the timeframe of the law and a realistic time to hear from a repair companyLess than one hour is unheard during the summer.The next thing that happened was that we received a repair bill from the tenantShe was not allowed to do that per her lease terms or would risk the chance of paying for it herselfThat is exactly what happenedThe owner said she felt we acted quickly and she definitely wanted it repaired by the company who put it inMs Reeves should read the landlord tenant act because it gives us several days longer to make a repairWithin in an 1/at the most she was contacted.Thank you[redacted] Marsh Management & Real Estate
The tenant called in her repair and it was forwarded to the a/c companyHowever, it took longer than she must have been willing to waitI like to have the company responder to the tenant as soon as possible to at least make an appointmentThis was a company that the owner uses so we don't have quite as much influence as we normally do They did call first thing in the morning to come out and she had already gotten someone elseShe will not be reimbursed for calling her own company outThe unit is under warranty and the owner was well within her legal response time required when submitting a repair Thank you, [redacted] , Broker
To whom it may concern:I don't know where this tenant is getting her informationWe would never turn over a home to a resident in the ridiculous condition she listedThis is an older home in an older area of ***There was quite a bit done to the property before move in and we had quite a long list of prospective renters at the time this tenant leased itIt was very popular so I doubt it was in such horrible condition.Our lease states that the tenant will be responsible for the first $of a repair after they have been in the property daysThis is common to most leases in the valley and well documented to the tenant before the lease is ever signedIt also states that there will be no repairs made from a break in after the tenant has moved inThis is not the owners responsibility and that is why we require renters insuranceWe will secure the property, which is exactly what we didBut the other repairs are to be done by the tenantsWe always offer to handle the repairs for the tenants, but the final cost will be theirs.My thoughts are that these tenants have never been happy at this propertyIt is older and getting wornBut as repairs have been needed, the owner allows us to do themIf he feels something is cosmetic only, he will not allow us to schedule items to be doneIt is his money, not Marsh Management's, of courseI feel that an apartment or condo would be more to their satisfactionAn older home with lots of yard is hard to maintain and can get costly.Thank you, [redacted] ,Broker
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below [Provide details of why you are not satisfied with this resolution.] Regards, [redacted] ***
At this time, I still concur with the fact that [redacted] was way to impatientWhen she contacted us, I contacted the ownerThe owner found that the unit was under warrantyAll of this took a few short amount of timeI then called the company they asked me to use because they had installed the unitSo it would be under warranted by themThat seems like a very rational thing to do.The company called [redacted] and then called me back to say that she was not picking up the phoneI told them to keep tryingNow all of this was within one hourCertainly within the timeframe of the law and a realistic time to hear from a repair companyLess than one hour is unheard during the summer.The next thing that happened was that we received a repair bill from the tenantShe was not allowed to do that per her lease terms or would risk the chance of paying for it herselfThat is exactly what happenedThe owner said she felt we acted quickly and she definitely wanted it repaired by the company who put it inMs Reeves should read the landlord tenant act because it gives us several days longer to make a repairWithin in an 1/at the most she was contacted.Thank you[redacted] Marsh Management & Real Estate
The tenant called in her repair and it was forwarded to the a/c companyHowever, it took longer than she must have been willing to waitI like to have the company responder to the tenant as soon as possible to at least make an appointmentThis was a company that the owner uses so we don't have quite as much influence as we normally do They did call first thing in the morning to come out and she had already gotten someone elseShe will not be reimbursed for calling her own company outThe unit is under warranty and the owner was well within her legal response time required when submitting a repair Thank you, [redacted] , Broker