Affliction Clothing

Hello, The customer placing the complaint advised he did not like the product he receivedWe did receive his return and inspected the product and no damage was foundWhen we contacted the customer about the product he complained he simply didn't like and wanted to choose his exchangeWe did
advise since he purchased our tee assorted package he was not able to exchange the items to something of his choosingIt states at time of purchase these mystery packs are final sale and no exchanges can be doneCustomer is not allowed to pick and choose what can be placed in the mystery packsWe did advice he can return the pack of not items and we will gladly exchange the product for a replacementSince the item is the actual set of he would need to return the items for an exchangeHe simply denied and requested for us to send him two free tee's of his choosing. The customer seemed very hard to please even when we allowed to exchange the product when the Mystery packed purchase is non-refundable nor exchangeable

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
I am not sure if Affliction offered any resolution to the complaintTheir response is filled with incorrect informationIt is true that I originally got a size too big and exchanged the jeans for a size smallerBut when the smaller size came in the jeans had holes and rips in them and appeared badly wornIt may have been the style but not a style I like or have ever gotten from the companyI have about pairs of their jeans that I like in addition to many jackets and numerous shirtsI would estimate I have spent 7-10,dollars with this companyI have no need to wear jeans and try to return themwhen I got the badly damaged jeans I called them immediately (the same day) and told them very clearly that the jeans appeared damagedThey DID NOT ASK ME TO TAKE A PICTUREI discussed my options and settled on a replacement pair of jeansThey were less money but I was willing to forget about the differenceI sent the jeans back THE VERY NEXT DAYThere was no opportunity to wear out the cuffs as they sayThe jeans were already in terrible shape when I got them. When I spoke to the manager I told her that I had already disputed the credit cardI was willing to drop the dispute but she said that since it was already in process there was nothing else to do.I am still willing to send the jeans back and get the exchange I asked forI am also willing to drop the disputeI have not thrown them away and never said I didThey are in the same box and in the same condition as when I got them the second timeI have the email I sent saying that IF WE DO NOT RESOLVE THIS I will throw them away AFTER rather than wearing them since they are in such bad shape.
Regards,
*** ***

Hello, Customer purchase the Blake Fallen Dakota in a size 33. Customer called and complained about the size and return this pair of denim for an exchange to a size 32.The exchange was done and process. Merchandise is always inspected by warehouse before shipment gets processed to [redacted] or...

[redacted].  Customer then contacted us about his return that he received and advised he wanted a full refund because he disliked the item. He did not advise of any damages to this product during the first conversation. If product is reported damage we request images of damage item. Once we receive the image we send a shipping label for customer to return damage item. This did not happen with the customer. He only requested a refund and wanted to send back his purchase. We advised since this item was an exchange already we would not be able to provide a refund but an exchange. Customer then advised he was going to request an exchange. When product was received our returns department and manager advised the denim had been worn and used. The denim had damages on the ends of each leg. Damages caused by stepping on the denim with your shoes while walking. Those damages are impossible to come from the warehouse.  Per our company policy that we have on our site. All items must be unworn and in good condition to be returned. Item had wear and tear issues.  When returned item was returned to customer, the customer called very upset and advised he had already disputed the charge and wanted nothing to do with us. Then he advised that we should send him a free pair of denim for the issues that he had. I advised since his order was already disputed we were not able to send any replacement item, since the dispute had been started. We are not allowed to send free denim to any customer. I advised if he would like we could provide a shipping label for him to return his denim and provide an even exchange. He advised he was going to keep the dispute and that Affliction Clothing could afford to provide him with a free denim and accept the dispute, meaning customer was going to get his $149.00 in addition to a free pair of denim.  We advised we could not possibly send any free item but process and even exchange. Customer then went and advised he threw the denim away and would expect a new pair. We declined to send any new product to the customer.

Customer will like a pair of denim after filling a dispute with the company. We have been very generous and advised the customer we can do an even exchange. His response was no, he threw away the product in question and wants the company to send him a pair of denim of his choosing and accept the dispute. Please understand we are not able to do this.

Review: Affliction clothing conducted an online motorcycle contest stating the winner would receive $3000 in addition to $1000 shopping spree, photos in catalogue/calendar etc.. I entered my motorcycle in contest and promoted via social sites etc.. in end received the most votes (more than even female models) and was never contacted. I waited few months and email/phoned just inquiring about the results/winner chosen. Emails were ignored and phone inquiries were transferred to "the person in charge of contest" which automatically went to a voicemail (left messages). I sent certified mail requesting results as per contest rules and never received a reply. I wrote a letter to customer service stating my concerns and how reality is that I didn't care if they chose another motorcycle but wanted to just be put at ease that 'hey, you did have most votes but we make the rules and decided not to use your motorcycle' (friendly letter without complaint). No reply and a month later when I phoned inquiring about the letter I was told yes they received the letter and forwarded to the "person in charge.." but if they haven't replied there's nothing that can be done since "i am only a customer service representative". I don't think this form of deceit should be allowed and they are falsely advertising along with posting lies to the public (their site and Facebook etc.). If you click on http://modelcontest.afflictionclothing.com/entries.php?search=&stype=&pa...⇄ see that my motorcycle has the most votes ("The Abomination") more than the models. Even the models used in the 2014 catalogue aren't the ones with most votes; they never announced the winners of the contest and the only reason why the public is aware of any female model winners is because of their blog post and instagram posts etc.. they never acknowledged any winners nor prizes givenDesired Settlement: I want an explanation as to why they never posted the winners? Why they never updated their site? Why my emails/phone calls/letters were ignored? Why I was never awarded the $3000.00 prize money in addition to the shopping spree? An apology for such unacceptable customer service behavior and deceitful tactics destroying my consistent support (thousands spent on their product line of clothing). Acknowledgement that they ran false advertising mislead the public re: their contests.

Review: I purchased an item on 12/02/2013 Order# [redacted], shipment # [redacted]. When I ordered the product I accidently typed in the wrong address, so when the item got to [redacted] it was returned to the company because the address was undeliverable. I then emailed the company as soon as I found out. All they wrote back was that they would ship my item the next day. They did not ask for my correct address so I turned around and emailed them again, giving them the corrected address. I waited and waited and still did not receive my item. When I emailed them again they emailed back and asked for my order # because they where just going to refund my money. I gave it to them and of course my money was never reurned. I waited another week and a half and emailed them again. They wrote back saying that my item would be delivered by Friday. Again... the item never came. I have called numerous times and left many voicemails, not one person has tried to contact me back. They respond via email but only 5 word sentences. Nothing has been fixed. The money was pulled out of my account on 12/02/2013 and I still have nothing to show for it. They have the worst customer service I have ever dealt with. If only someone would have called me just to sort it all out... I saved all the emails between both parties if needed...Desired Settlement: At this point I just want my money back. They can keep the item I ordered. I just want my money back!

Review: I ordered a pair of shorts on cyber monday as part of their sale. I hadn't received a shipping confirmation in over a week from ordering so I wrote the company.They responded with a number to call. I called as was told they were having "printing issues" with orders made that day. I was assured my item was accounted for,the printing issue was being worked on, and that it would be shipped out by the end of that week.I waited throughout that weekend and received no confirmation still. I tried calling the service number and would always get a voicemail message.I left multiple messages and never received a call back.I finally decided to email the company again since they were not answering their line nor returning my calls. I received an email Dec 18, almost a month after I ordered, saying the item was now out of stock and I wouldn't be receiving it.I ordered this to be a present and was given no notification on their part about what was going on until my last inquiry.Their customer service is awful,and I was left without the Christmas gift I was expecting.Desired Settlement: I would like a similar pair of shorts at the same price that I was getting the previous pair for.I was cashing in on a deal they offered, and they failed to follow through on their end.The item was in stock when I ordered as well as at the time of my first call to them.

Review: There is no customer service or communication available with this company. I can't get refund for my returned items, they shipped to me something I never ordered, they do not answer my phone calls which I tried more than 6 times. In one of their last emails they promised that I will receive my refund by 05/09/2014 but today is 05/12/2014 and there is no refund. I would like this company to refund me for all 3 returned t-shirts and I promise never ever shop again to avoid terrible customer experience.Desired Settlement: Full refund for 3 t-shirts including $10 shipping.

Review: Completed internet order for two (2) pieces of clothing at a subsidiary Affliction Holdings web store "SecretArtist.com". Was invoiced, billed, and provided tracking information correctly and in a timely fashion. Received a crushed, open package, missing one (1) of the items ordered and missing proper waybill/documentation. Attempts at calling, emailing, and using the website contact form failed to produce any response from 8/13/2014 to 8/25/2014. Phone calls directly to Affliction Holdings are transferred to "Secret Artist" where messages left garner no response from.Desired Settlement: I would like either the product which was missing to be resent to me, or to be refunded the price of the shirt and the extra shipping cost.

I ordered 2 pairs of shorts from Affliction, online.. It has been over 2 weeks. I've been sending endless emails and attempting calls that go nowhere. I've never seen a company run this poorly..