Afflo Financial Services

This complaint is and customer is ignoring the contract she signed with Eagle Lines Moving.? Regardless that, I sent an email yesterday to the customer asking for a link to the claimed office chair that was broken to expedite the process and also assured her that we will take care of this but ***? [redacted] ? never did sent me a link and decided to file this complaintThere is a procedure for complaints and report claimsThe customer has days for this processThe delivery took place on Monday evening and? yesterday? we spoke with the customer? Second, driver is an owner operator who's under contract with our companyWe operate several trailers of our own but sometimes jobs are being shipped with owner operators as well to get the delivery quicker to customers based on the shipping routes.? This customer live in a complex at? Austin? TX that required the driver many tried to enter the complex with all the turns to make it to the customer home.? The customer live on the 3rd floor in an apt buildingThe contract she signed with Eagle Lines clearly state that only deliveries up to the first floor are included and for any floor above that a fee will be applied per floorThis fee goes to the drivers (not the moving company) to cover them for the additional time and laborIt's in the tariff of driver's payThis fee would have been applied by ANY MOVING COMPANY in America doing a delivery to that locationPeriod!Usually customers understand the situation and pay any additional fees with no problemsHowever, [redacted] and her partner decided to ignore the contract they signed and decided not to pay anything even though we gave her a discount that would require us to pay the driver directlyThe driver who is a veteran with years experience, asked several times to work out the situation with the customer but Mac [redacted] ? apparently? decided to refuse to pay and was quite rude to the driver at timesIt's very easy to blame the driver and moving company for everythingWe try to work very hard to? accommodate? all customers in the most? professional? mannerBut, we can't control sometimes people reaction to? situation that occurs? and this was one of them.? This? complaint? could have been wrapped up easily by my email yestarday and I am not sure why it was filed even.if the customer is willing to pull the compliant and go back to square one then we can offer her compensation however I don't see a reason to offer anything once ***? [redacted] ? turned so hostile for no reason.?

Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments below.? I came here for a reasoned discussion, and if you can’t deal with the occasional customer complaint without calling them a liar in the first sentence, leveling hearsay accusations, and talking past me, you should consider simply not respondingTo address your comments: We elected not to continue to deal with you on the phone as you gave the same response then as you are giving nowPretend for a moment we are the ones telling the truth and the subcontractors are being dishonestWhat would you do, given how you've treated us? This is not a claims complaint, and it isn’t in response to the damaged chair intentionally shoved off the side the vehicle (observed by a stranger/neighbor who went out of his way to tell us), or your day appeals processWe don't care about the damage anymore-- please see the final paragraphIt is about the conduct of the movers I am not arguing whether or not a fee should apply to a third floor moveIt’s how the movers asked for the moneyIt was not requested at the beginning of the movePlease re-read my complaint and please stop believing your contractors as if their words were chiseled in graniteThis is about a demand for a cash “courtesy” fee, not a stair feeHad they started with the stair fee, I’d have probably agreed to it, because as you say, it was a third floor move (though $is a bit steep for a br load)By the time they asked for it, however, their conduct had damaged our trust, and I had no reason to play alongIn any case, the fee isn’t owed, as they left the items on the ground after I told them not to bring them in I paid $cash (all that I had in my wallet) to address their repeated concern about wanting more money (having just unloaded the truck)We did not “[refuse] to pay anything" as you allege$is a fine tip for unloading a truck onto a curb I’m not sure what the driver means by trying to “work out the situation.” What he finally fixated on was $for the stairs (after not getting money for other demands), with no wiggle room (to his credit, he was at least calm)The price was irrelevant at that point, after the previous attempt to get moneyI said no, over and over againThere was nothing to “work out.” His request would have been more reasonable if made clearly and consistently from the beginningAgain, this isn't about the stair fee What I personally asked for is all right here on this page, and it would have cost you nothing to fixYou could have just done what any other company does and made up something about caring and be done with itInstead, you have accused us of lying Continuing to attack our character will not impress any potential customers on this siteJust the opposite, in factEven if a reader doesn't believe a word I’ve said, no rational person would find your site-wide comments to be professional (everyone is a liar, apparently)Additionally, you are not dealing with Mac in this exchangeYou are dealing with me, her partnerIf you wish to relay more “stories” from the contractors, please address the correct person [redacted] did not “turn hostile for no reason.” I’m the one who’s annoyed now, with good reasonFinally, if you’re not going to be measured in your response, please don’t bother at allAsking us to remove this complaint in exchange for money is downright offensive(“If the customer is willing to pull the compliant [sic] and go back to square one then we can offer her compensation.”) We don’t want you to pay us a dime now, even though compensation for damaged goods is generally a reasonable requestForget about the money, as it may be the only way for you to treat our concerns with respect Why would I lie? What now could I possibly hope to get from you, other than what I’ve asked for on the site? I want an apologyI want you to discuss your business practices, and how you will improve themAnd I want an acknowledgment that a problem occurred from your end ?

This review is not correct in its facts.First of all, delivery will take place tomorrow September 16th and NOT a week from now.? The customer was never told that yesterday when he called the office that it will "take a week from now".? The customer's first available delivery date is August 26thI provided the proof for that.The moving company has up to business days from that day to deliver the itemsYou can see the agreement in the paragraph under the date the customer filled up.? Today, Sept15th is the 14th business day as agreed on the contract.We told the customer yesterday that we will offer a per day compensation for every day exceeding the delivery window.The customary refund in the moving industry is $per dayTherefore, we will apply a credit to the customer's balance tomorrow for $40.Besides that, the customer has NO MERIT to claim anything else as refund.Deliveries to CA from Boston takes time especially at the end of the summer when it's considered "peak season" in the moving industry.Most moving companies in New England offer "up to business days" for deliveryEagle Lines Moving is actually one of the quick ones.I am sorry that Mr [redacted] is not happy with the service, but Eagle Lines Moving is following the agreement on the contract as it always does.Let me know if there are further questions[redacted] ***General Manager at Eagle Lines Moving.?

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***Please add your rejection comments below. I came here for a reasoned discussion, and if you can’t deal with the occasional customer complaint without calling them a liar in the first sentence, leveling hearsay accusations, and talking past me, you should consider simply not respondingTo address your comments: We elected not to continue to deal with you on the phone as you gave the same response then as you are giving nowPretend for a moment we are the ones telling the truth and the subcontractors are being dishonestWhat would you do, given how you've treated us? This is not a claims complaint, and it isn’t in response to the damaged chair intentionally shoved off the side the vehicle (observed by a stranger/neighbor who went out of his way to tell us), or your day appeals processWe don't care about the damage anymore-- please see the final paragraphIt is about the conduct of the movers I am not arguing whether or not a fee should apply to a third floor moveIt’s how the movers asked for the moneyIt was not requested at the beginning of the movePlease re-read my complaint and please stop believing your contractors as if their words were chiseled in graniteThis is about a demand for a cash “courtesy” fee, not a stair feeHad they started with the stair fee, I’d have probably agreed to it, because as you say, it was a third floor move (though $is a bit steep for a br load)By the time they asked for it, however, their conduct had damaged our trust, and I had no reason to play alongIn any case, the fee isn’t owed, as they left the items on the ground after I told them not to bring them in I paid $cash (all that I had in my wallet) to address their repeated concern about wanting more money (having just unloaded the truck)We did not “[refuse] to pay anything" as you allege$is a fine tip for unloading a truck onto a curb I’m not sure what the driver means by trying to “work out the situation.” What he finally fixated on was $for the stairs (after not getting money for other demands), with no wiggle room (to his credit, he was at least calm)The price was irrelevant at that point, after the previous attempt to get moneyI said no, over and over againThere was nothing to “work out.” His request would have been more reasonable if made clearly and consistently from the beginningAgain, this isn't about the stair fee What I personally asked for is all right here on this page, and it would have cost you nothing to fixYou could have just done what any other company does and made up something about caring and be done with itInstead, you have accused us of lying Continuing to attack our character will not impress any potential customers on this siteJust the opposite, in factEven if a reader doesn't believe a word I’ve said, no rational person would find your site-wide comments to be professional (everyone is a liar, apparently)Additionally, you are not dealing with Mac in this exchangeYou are dealing with me, her partnerIf you wish to relay more “stories” from the contractors, please address the correct person*** did not “turn hostile for no reason.” I’m the one who’s annoyed now, with good reasonFinally, if you’re not going to be measured in your response, please don’t bother at allAsking us to remove this complaint in exchange for money is downright offensive(“If the customer is willing to pull the compliant [sic] and go back to square one then we can offer her compensation.”) We don’t want you to pay us a dime now, even though compensation for damaged goods is generally a reasonable requestForget about the money, as it may be the only way for you to treat our concerns with respect Why would I lie? What now could I possibly hope to get from you, other than what I’ve asked for on the site? I want an apologyI want you to discuss your business practices, and how you will improve themAnd I want an acknowledgment that a problem occurred from your end

This complaint is and customer is ignoring the contract she signed with Eagle Lines Moving. Regardless that, I sent an email yesterday to the customer asking for a link to the claimed office chair that was broken to expedite the process and also assured her that we will take care of this
but *** *** never did sent me a link and decided to file this complaintThere is a procedure for complaints and report claimsThe customer has days for this processThe delivery took place on Monday evening and yesterday we spoke with the customer Second, driver is an owner operator who's under contract with our companyWe operate several trailers of our own but sometimes jobs are being shipped with owner operators as well to get the delivery quicker to customers based on the shipping routes. This customer live in a complex at Austin TX that required the driver many tried to enter the complex with all the turns to make it to the customer home. The customer live on the 3rd floor in an apt buildingThe contract she signed with Eagle Lines clearly state that only deliveries up to the first floor are included and for any floor above that a fee will be applied per floorThis fee goes to the drivers (not the moving company) to cover them for the additional time and laborIt's in the tariff of driver's payThis fee would have been applied by ANY MOVING COMPANY in America doing a delivery to that locationPeriod!Usually customers understand the situation and pay any additional fees with no problemsHowever, *** *** and her partner decided to ignore the contract they signed and decided not to pay anything even though we gave her a discount that would require us to pay the driver directlyThe driver who is a veteran with years experience, asked several times to work out the situation with the customer but Mac *** apparently decided to refuse to pay and was quite rude to the driver at timesIt's very easy to blame the driver and moving company for everythingWe try to work very hard to accommodate all customers in the most professional mannerBut, we can't control sometimes people reaction to situation that occurs and this was one of them. This complaint could have been wrapped up easily by my email yestarday and I am not sure why it was filed even.if the customer is willing to pull the compliant and go back to square one then we can offer her compensation however I don't see a reason to offer anything once *** *** turned so hostile for no reason.

*** We sent you an email says ago discussing delivery Oct 2nd or 3rdI attached a photo of the contract you signedThe moving company has up to business days to deliver your items from the first available delivery date which is Sept 19th. The movers needed to wrap your
furniture and you also needed wardrobe boxes and a picture box. We can take additional items over the list but that would have increased the cost which you didn't want to do. We are ALWAYS use are own moving trucks and trailersYou will see OUR TRUCK with OUR LOGO showing up in ILNobody lied to youYou're the one making assumptions at the moment. *** mentioned to you that there might be addtional charges if a trailer can't access your locationIt's in the contract and ANY moving company in America will apply this charge if needed. The delivery will be done with a regular truck so there WON'T be any additional charges at delivery. I disagree about the communicationWe emailed and answered your questions everytimeI am not sure why you're complaining here and for whatEverything was done by the contract that you signed. Please let me know if there are further questions. Thanks *** ***General Manager at Eagle Lines Moving.

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***Please add your rejection comments below. I came here for a reasoned discussion, and if you can’t deal with the occasional customer complaint without calling them a liar in the first sentence, leveling hearsay accusations, and talking past me, you should consider simply not respondingTo address your comments: We elected not to continue to deal with you on the phone as you gave the same response then as you are giving nowPretend for a moment we are the ones telling the truth and the subcontractors are being dishonestWhat would you do, given how you've treated us? This is not a claims complaint, and it isn’t in response to the damaged chair intentionally shoved off the side the vehicle (observed by a stranger/neighbor who went out of his way to tell us), or your day appeals processWe don't care about the damage anymore-- please see the final paragraphIt is about the conduct of the moversI am not arguing whether or not a fee should apply to a third floor moveIt’s how the movers asked for the moneyIt was not requested at the beginning of the movePlease re-read my complaint and please stop believing your contractors as if their words were chiseled in graniteThis is about a demand for a cash “courtesy” fee, not a stair feeHad they started with the stair fee, I’d have probably agreed to it, because as you say, it was a third floor move (though $is a bit steep for a br load)By the time they asked for it, however, their conduct had damaged our trust, and I had no reason to play alongIn any case, the fee isn’t owed, as they left the items on the ground after I told them not to bring them inI paid $cash (all that I had in my wallet) to address their repeated concern about wanting more money (having just unloaded the truck)We did not “[refuse] to pay anything" as you allege$is a fine tip for unloading a truck onto a curbI’m not sure what the driver means by trying to “work out the situation.” What he finally fixated on was $for the stairs (after not getting money for other demands), with no wiggle room (to his credit, he was at least calm)The price was irrelevant at that point, after the previous attempt to get moneyI said no, over and over againThere was nothing to “work out.” His request would have been more reasonable if made clearly and consistently from the beginningAgain, this isn't about the stair feeWhat I personally asked for is all right here on this page, and it would have cost you nothing to fixYou could have just done what any other company does and made up something about caring and be done with itInstead, you have accused us of lyingContinuing to attack our character will not impress any potential customers on this siteJust the opposite, in factEven if a reader doesn't believe a word I’ve said, no rational person would find your site-wide comments to be professional (everyone is a liar, apparently)Additionally, you are not dealing with Mac in this exchangeYou are dealing with me, her partnerIf you wish to relay more “stories” from the contractors, please address the correct person*** did not “turn hostile for no reason.” I’m the one who’s annoyed now, with good reasonFinally, if you’re not going to be measured in your response, please don’t bother at allAsking us to remove this complaint in exchange for money is downright offensive(“If the customer is willing to pull the compliant [sic] and go back to square one then we can offer her compensation.”) We don’t want you to pay us a dime now, even though compensation for damaged goods is generally a reasonable requestForget about the money, as it may be the only way for you to treat our concerns with respectWhy would I lie? What now could I possibly hope to get from you, other than what I’ve asked for on the site? I want an apologyI want you to discuss your business practices, and how you will improve themAnd I want an acknowledgment that a problem occurred from your end

This review is not correct in its facts.First of all, delivery will take place tomorrow September 16th and NOT a week from now.? The customer was never told that yesterday when he called the office that it will "take a week from now".? The customer's first available delivery date is August
26thI provided the proof for that.The moving company has up to business days from that day to deliver the itemsYou can see the agreement in the paragraph under the date the customer filled up.? Today, Sept15th is the 14th business day as agreed on the contract.We told the customer yesterday that we will offer a per day compensation for every day exceeding the delivery window.The customary refund in the moving industry is $per dayTherefore, we will apply a credit to the customer's balance tomorrow for $40.Besides that, the customer has NO MERIT to claim anything else as refund.Deliveries to CA from Boston takes time especially at the end of the summer when it's considered "peak season" in the moving industry.Most moving companies in New England offer "up to business days" for deliveryEagle Lines Moving is actually one of the quick ones.I am sorry that Mr*** is not happy with the service, but Eagle Lines Moving is following the agreement on the contract as it always does.Let me know if there are further questions.*** ***General Manager at Eagle Lines Moving.?

We could have solved this very easily and I sent you my email address asking for information for the broken chair.However, you're the one decided to go HOSTILE over $which you would got fully refunded for absolutely no reason.? You have no respect to our industry, our company, our hard working employees nor to our contract.? For some reason you decided that you're entitle to receive everything included and free and we're sorry that we can't accommodate that as any other respectable moving company would do.? Have a nice day.?

This complaint is false and customer is ignoring the contract she signed with Eagle Lines Moving. Regardless that, I sent an email yesterday to the customer asking for a link to the claimed office chair that was broken to expedite the process and also assured her that we will take care of this...

but [redacted] never did sent me a link and decided to file this false complaint. There is a procedure for complaints and report claims. The customer has 90 days for this process. The delivery took place on Monday evening and yesterday we spoke with the customer.  Second, driver is an owner operator who's under contract with our company. We operate several trailers of our own but sometimes jobs are being shipped with owner operators as well to get the delivery quicker to customers based on the shipping routes. This customer live in a complex at Austin TX that required the driver many tried to enter the complex with all the turns to make it to the customer home. The customer live on the 3rd floor in an apt building. The contract she signed with Eagle Lines clearly state that only deliveries up to the first floor are included and for any floor above that a fee will be applied per floor. This fee goes to the drivers (not the moving company) to cover them for the additional time and labor. It's in the tariff of driver's pay. This fee would have been applied by ANY MOVING COMPANY in America doing a delivery to that location. Period!Usually customers understand the situation and pay any additional fees with no problems. However, [redacted] and her partner decided to ignore the contract they signed and decided not to pay anything even though we gave her a discount that would require us to pay the driver directly. The driver who is a veteran with 11 years experience, asked several times to work out the situation with the customer but Mac [redacted] apparently decided to refuse to pay and was quite rude to the driver at times. It's very easy to blame the driver and moving company for everything. We try to work very hard to accommodate all customers in the most professional manner. But, we can't control sometimes people reaction to situation that occurs and this was one of them. This complaint could have been wrapped up easily by my email yestarday and I am not sure why it was filed even.if the customer is willing to pull the compliant and go back to square one then we can offer her compensation however I don't see a reason to offer anything once [redacted] turned so hostile for no reason.

We could have solved this very easily and I sent you my email address asking for information for the broken chair.However, you're the one decided to go HOSTILE over $140 which you would got fully refunded for absolutely no reason. You have no respect to our industry, our company, our hard working employees nor to our contract. For some reason you decided that you're entitle to receive everything included and free and we're sorry that we can't accommodate that as any other respectable moving company would do. Have a nice day.

This review is not correct in its facts.First of all, delivery will take place tomorrow September 16th and NOT a week from now. The customer was never told that yesterday when he called the office that it will "take a week from now". The customer's first available delivery date is August...

26th. I provided the proof for that.The moving company has up to 14 business days from that day to deliver the items. You can see the agreement in the paragraph under the date the customer filled up. Today, Sept. 15th is the 14th business day as agreed on the contract.We told the customer yesterday that we will offer a per day compensation for every day exceeding the delivery window.The customary refund in the moving industry is $40 per day. Therefore, we will apply a credit to the customer's balance tomorrow for $40.Besides that, the customer has NO MERIT to claim anything else as refund.Deliveries to CA from Boston takes time especially at the end of the summer when it's considered "peak season" in the moving industry.Most moving companies in New England offer "up to 21 business days" for delivery. Eagle Lines Moving is actually one of the quick ones.I am sorry that Mr. [redacted] is not happy with the service, but Eagle Lines Moving is following the agreement on the contract as it always does.Let me know if there are further questions.[redacted]General Manager at Eagle Lines Moving.

[redacted] 1. We sent you an email 3 says ago discussing delivery Oct 2nd or 3rd. I attached a photo of the contract you signed. The moving company has up to 10 business days to deliver your items from the first available delivery date which is Sept 19th. 2. The movers needed to wrap your...

furniture and you also needed 2 wardrobe boxes and a picture box. 3. We can take additional items over the list but that would have increased the cost which you didn't want to do. 4. We are ALWAYS use are own moving trucks and trailers. You will see OUR TRUCK with OUR LOGO showing up in IL. Nobody lied to you. You're the one making false assumptions at the moment. [redacted] mentioned to you that there might be addtional charges if a trailer can't access your location. It's in the contract and ANY moving company in America will apply this charge if needed. 5. The delivery will be done with a regular truck so there WON'T be any additional charges at delivery. 6. I disagree about the communication. We emailed and answered your questions everytime. I am not sure why you're complaining here and for what. Everything was done by the contract that you signed.  Please let me know if there are further questions.  Thanks [redacted]General Manager at Eagle Lines Moving.