In response to the complaint - we did go back to fix the roughness and spot that was there (we did not charge to fix the spot which was man made damage) we also buffed the tub againWhen [redacted] called again we told him we would go back and he said no - I told him we would send another technician to do it and he said no again & we want to honor the warrantyThe company is in Business over years and we don't want the company to get a bad reviewAlso I spoke to the technician and he said he only spoke to Jason about the spot that was there (man made) and was not nasty with himI hope this can be resolvedThank you,
In response to the complaint - we did go back to fix the roughness and spot that was there (we did not charge to fix the spot which was man made damage) we also buffed the tub againWhen [redacted] called again we told him we would go back and he said no - I told him we would send another technician to do it and he said no again & we want to honor the warrantyThe company is in Business over years and we don't want the company to get a bad reviewAlso I spoke to the technician and he said he only spoke to Jason about the spot that was there (man made) and was not nasty with himI hope this can be resolvedThank you,