Afford-a-move Reviews (3)
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted].
I left numerous messages with the receptionist, and also spoke with his colleague [redacted] regarding my concerns. I also spoke with Mr. [redacted] himself, who assured me he would mail the check the next day. I have yet to receive a letter or check from him as he claims. As to his statement that I disposed of the dehumidifier before he could look at it, I advised [redacted] that I had a junk removal company coming the following week to take some items and that would be one of the things I was disposing of and, if he wanted to see it, he would have to come before that time. He showed up 4 days after it was removed (unannounced). However, I did email a photograph of the damaged humidifier next to the new one I purchased to prove that I had to buy a new one. I don't know what else to say, since everything is countered with lies by Mr. [redacted].
Thank you so much for bringing my attention to this complaint, itis Afford-A-Moves practice to address any concerns that our clientsmay have on the spot or within days.[redacted]'s Move was 08/24 and 08/25 of August 2017,she filed her complaint with you 11/5/2017. Standard procedure on any damage...
claimis to have the opportunity to assess the damage so that we can make proper restitution, she did not afford me this opportunity as she disposed of the dehumidifier.It is also not my experience that she called on numerous occasions as I would have responded to her complaint.Attached you will find a letter that was sent to [redacted] along with a check in the amount of $60.00, which amounts to .60 per lb. per article damage liability stated on the Afford-A-Move moving invoice at the bottom with her signature. I hope that this will resolve the complaint to her and your satisfaction.Please contact me with any questions.Thank you,[redacted]
On 12/18/12 Owner [redacted] of The Catch All in Salisbury MA told me on the phone that the [redacted] Treadmill he had for sale was in brand new condition and less than 2yrs old. After paying for and receiving the product it became self evident that [redacted] had completely misrepresented the product to me on the phone and that the treadmill was in very used condition with tremendous wear and tear. I called [redacted] on the morning of 12/19/12 to try to resolve the issue and he said the only recourse I had was to re-offer the treadmill thru his shop wherein he would charge me 30% of the sale price to "try to recoup some of my money". This to me was extremely unreasonable.
I had hoped I was dealing with a reasonable and respectful business person and that is clearly not the case.