Affordable Appliance

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

The  feeble response from AAR is as follows which presumably is by the owner, Mr. [redacted], as it is not signed.

MESSAGE FROM BUSINESS:

I am completely unaware of a flashlight problem. I am however very aware of this customer shorting us on the repair we performed for him on his Sub Zero. Unless this customer has evidence of us stealing a flashlight I am not going to do anything. We repaired his unit at an agreed price and only when we completed the repair did he notify us that he would not pay the agreed price but only a portion of it. Rather than getting into an argument I advised our technician to leave and we would designate this customer undesirable and not perform work for him in the future. I do not know if this is an attempt to get more money on his part.

RESPONSE BY CUSTOMER:

Mr. [redacted]'s Message is unacceptable for many reasons.  He writes that he was "completely unaware of a flashlight problem".  This is false as I wrote him THREE times about this.  He responds to Revdex.com, but didn't to me.  [redacted] and Friend were aware of a flashlight problem and offered to discount my bill because of it.  Why didn't he interview them about this as any responsible owner would do?  He states that he "is not going to do anything" which sums up my experience with this deficient firm.  He did not, "repaired his unit" as it still did not work.   There was no "agreed price" beforehand and when [redacted] and Friend were through and leaving, I was presented with an amount which I could not then fully pay because of recent bills regarding the death of my dog and the continuing dilemma of the missing flashlight which I had loaned to [redacted], but never received back.  [redacted] immediately became very angry and threatened to remove the part he had just installed, ignoring the fact that I had not refused the full payment, but only deferred it.  He also did this while all of the contents of the refrigerator were removed and getting warm which I had done to cooperate with the repair.   [redacted] also refused to write a receipt for the $100 cash I did pay him at that time.  I do have a receipt for the $100 cash paid previously.  Mr. [redacted] stated that "rather than get into an argument..." which [redacted] had already done.   He also stated that he "did not know if this was an attempt to get more money".   It is an attempt to reclaim money which was paid under false pretenses that AAR would repair the unit and the return of my expensive flashlight which has still not turned up after hours of looking for it.   Another company came out and got my refrigerator cooling again for which they were fully paid.  They did this in one visit, not two weeks and nothing was missing after they left.  Mr. [redacted] claims in his advertising for AAR that he can help resolve problems.  My experience with them is that they only create them.  

My situation now with AAR and Mr. [redacted] is that I am out $200 for a repair which they did not do and took two weeks to not repair it and my expensive flashlight remains missing and I had to pay another company to fix the unit.  If Mr. [redacted] still doesn't understand what this Complaint is all about, it only adds to the incompetence of my total experience with them.

Very happy with the service I just received from AAR. Tech was on time for his appointment and was very knowledgeable about refrigeration repairs and was happy to share that knowledge with me for future troubleshooting. Will definitely be recommending them to other and will use them again in the future.

My dishwasher is not working. I call the service center with whom I have a warranty and they send me to Affordable Appliance Repair. I make the appointment and am told the technician will arrive after noon. I am contacted by the tech to say he is really busy and will come between 3 and 5. Later I am contacted and told he will arrive at 7pm. This was the last I heard from him. He claims to have called my house number. If he did, there is no message or indication he called. I waited a day or two and then called the service center to get the Affordable Care Repair phone number. I left two messages requesting a repair technician. Never got a call. I called the Service Center again to complain. They are expediting my request. I finally got hold of the Repair company and now am told I have to wait ten days for a my appliance to be serviced. There are no other options in my area, tho I don't know why. I live in [redacted]. Big city.

I am completely unaware of a flashlight problem. I am however very aware of this customer shorting us on the repair we performed for him on his Sub Zero. Unless this customer has evidence of us stealing a flashlight I am not going to do anything. We repaired his unit at an agreed price and only when...

we completed the repair did he notify us that he would not pay the agreed price but only a portion of it. Rather than getting into an argument I advised our technician to leave and we would designate this customer undesirable and not perform work for him in the future. I do not know if this is an attempt to get more money on his part.

I had a break down of my refrigerator kitchenaid which is 10 yrs old, I was upset with my refrigerator and was calling Many repair tech's if they could come out to find out my refrigerator problem, [redacted] was SOOOOO HELPFUL AND VERY KNOWLEDEABLE about what the problem was, he informed me that must be your Relay box causing the problem, so I went to appliance store and got this relay box for him to install, He came by the next day of my call, checked the problem and yes he was right on the nail, it was my relay box, He installed my relay box, checked my compressor and engine of my refrigerator checked my coils to make sure they were clean enough which he says EVERYTHING looks good!!! he took his time to make sure my fridge will run smooth, Everything was in tip top shape with [redacted], now my refrigerator is icy cold and my freezer as well, EXCELLENT WORK [redacted] did, PLUS his prices is highly reasonable!!! he takes credit cards, checks and cash, I highly recommend [redacted] for any appliance repair!!! He is Now my Permanent repair man for all my washer, refrigerator, stoves!!!! once I find someone who puts Love into there workmanship...I will have him forever!!!!! [redacted] I give him 5 star ratings!!! EXCELLENT!!!!

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

The  feeble response from AAR is as follows which presumably is by the owner, Mr. [redacted], as it is not signed.

MESSAGE FROM BUSINESS:

I am completely unaware of a flashlight problem. I am however very aware of this customer shorting us on the repair we performed for him on his Sub Zero. Unless this customer has evidence of us stealing a flashlight I am not going to do anything. We repaired his unit at an agreed price and only when we completed the repair did he notify us that he would not pay the agreed price but only a portion of it. Rather than getting into an argument I advised our technician to leave and we would designate this customer undesirable and not perform work for him in the future. I do not know if this is an attempt to get more money on his part.

RESPONSE BY CUSTOMER:

Mr. [redacted]'s Message is unacceptable for many reasons.  He writes that he was "completely unaware of a flashlight problem".  This is false as I wrote him THREE times about this.  He responds to Revdex.com, but didn't to me.  [redacted] and Friend were aware of a flashlight problem and offered to discount my bill because of it.  Why didn't he interview them about this as any responsible owner would do?  He states that he "is not going to do anything" which sums up my experience with this deficient firm.  He did not, "repaired his unit" as it still did not work.   There was no "agreed price" beforehand and when [redacted] and Friend were through and leaving, I was presented with an amount which I could not then fully pay because of recent bills regarding the death of my dog and the continuing dilemma of the missing flashlight which I had loaned to [redacted], but never received back.  [redacted] immediately became very angry and threatened to remove the part he had just installed, ignoring the fact that I had not refused the full payment, but only deferred it.  He also did this while all of the contents of the refrigerator were removed and getting warm which I had done to cooperate with the repair.   [redacted] also refused to write a receipt for the $100 cash I did pay him at that time.  I do have a receipt for the $100 cash paid previously.  Mr. [redacted] stated that "rather than get into an argument..." which [redacted] had already done.   He also stated that he "did not know if this was an attempt to get more money".   It is an attempt to reclaim money which was paid under false pretenses that AAR would repair the unit and the return of my expensive flashlight which has still not turned up after hours of looking for it.   Another company came out and got my refrigerator cooling again for which they were fully paid.  They did this in one visit, not two weeks and nothing was missing after they left.  Mr. [redacted] claims in his advertising for AAR that he can help resolve problems.  My experience with them is that they only create them.  

My situation now with AAR and Mr. [redacted] is that I am out $200 for a repair which they did not do and took two weeks to not repair it and my expensive flashlight remains missing and I had to pay another company to fix the unit.  If Mr. [redacted] still doesn't understand what this Complaint is all about, it only adds to the incompetence of my total experience with them.

AS the customer states that our technician refused to write a receipt for the first $100 I am left to wonder why that would not immediately prompt a phone call to the office as to why our technician was refused to do what he is paid to do. If this claim is true than I as the business owner have NO record of such a transaction taking place. So I am left to speak to both parties my technician whom I do know and called in to advise me of the customer during the process of the conflict and the customer who did not call me about a transaction he says took place and one that the technician says did not. I am very sorry when this type of thing happens however since I personally was not present I am left to try and discern the truth after talking to both parties. Should a flashlight be noticed on my part in [redacted]'s position I will take appropriate steps to return it to this customer, other than that there is not much else I can do. We stand by our original assessment.

I had a technician ([redacted]) from Affordable Appliance Repair come out to my house to repair my refrigerator that was leaking water. [redacted] inspected the refrigerator and tore off the back panel to further inspect. He discovered a clogged drain and used his screw driver (to chip the ice away) and hot water to unclog the drain. For this service, that took about an hour, I was charged $200 and paid $180 after a presenting a 10% coupon. Moreover, during this repair visit, [redacted] was condescending when I questioned him about his work because he did not seem confident about what he was doing (i.e. making comments saying he’s never worked on this type of refrigerator before and he was guessing as to what was wrong) and I doubted he actually fixed the problem. About 2 weeks later I discovered the refrigerator was leaking again so the problem was not remedied. I called Affordable Appliance and complained to the owner about my service and how I’d prefer a different technician to inspect my refrigerator. The owner told me no other technicians serviced my area and that [redacted] would come out to inspect my refrigerator again. [redacted] came, glanced at the refrigerator and told me his boss would refund my money. I still had a broken refrigerator so I contacted another company who came out and showed me that the back panel of the refrigerator was broken (by [redacted]) and that my drain had a hole (also from [redacted]). The new technician documented the damage. Moreover, the new technician was unable to repair my refrigerator due to the damage that [redacted] did so now I still have a broken refrigerator and will have to replace it due to [redacted] and Affordable Appliance Repair’s negligence. Moreover, I contacted the owner again to discuss the damages [redacted] made to my refrigerator and he told me there was no proof that [redacted] did any of the damage and that he’s refunded my money so there is nothing else he can do for me.

I called Affordable appliance repair at 0830 am for a problem with my refrigerator. They returned my call within 30 min troubleshooted over phone ,gave me a quote and did the repair by 1330. I was totally impressed. My tech was Robert and he was very professional he took time to explain why I was having a problem and how to detect it if it ever happens again. He even helped me troubleshoot a problem with my dishwasher. It is so refreshing to have a company follow through what they advertise. I will being using them for now. Thanks Affordable

I received excellent service from Mike who happened to be in the area when I phoned to inquire about getting my Maytag side by side fridge/freezer repaired. He was on my doorstep within minutes. He was very professional, knowledgeable and courteous. He explained everything thoroughly and gave me a quote and best of all, he had the part available and fixed the fridge quickly. I highly recommend Mike and Affordable Appliance Repair and will definitely call them for any future appliance repairs. The repair price was very reasonable and I received a 10% Senior discount.