Affordable Auto Credit

We are responding to the complaint made by Valerie Holmes dated February 6, The complaint states that the vehicle was purchased on 06/11/2016, which is incorrect, it was purchased on 09/08/ A copy of the purchase title is enclosed We have not received any correspondence from her since the purchase of the vehicle.The vehicle was sold "AS IS" with no Warranty At the time of purchase the customer declined the month, month and year warranty that was offered.We strive to make sure that we put a good product on the street We also understand that things can happen at any time when you buy a car with almost 160,miles on it This purchase was almost a year and a half ago We would love to make her happy, due to the circumstances if she would like to purchase another vehicle we would be willing to take $off We cannot take on any other responsibilities with the original sale date being 09/08/ If in fact the issue had presented in the first few months we would could offer more, however due to the amount of time that has passed this is the best that we can offer.The warranty that was declined would have at best been for a year and we are even pass that timeIf she has any questions concerning another car she may contact me directly

I am responding to the Ms [redacted] issues on her Chrysler Town & CountryShe purchased the auto on 03/02/2016with no warranty, she had a complaint about her belt had come off about thirty days laterWe got the car in as a good will fixed her carWe put a harmonic balancer and new pulley with a new beltAll work was preformed at [redacted] Auto Repair an outside repair shop that we deal withNow we are hearing from her six months later and several more miles that she has several other issuesMs [redacted] purchased the car with no warrantyShe is asking us to fix the items or trade her car in on another vehicleI told her no problem she can bring car in but I cannot give her the original price that she paid for the carWe will give her a discount on anything she picks out due to being a previous customerEnclosed are copies of repairs done after days that we did to fix her carIf she would like to come in and look at another car we will be happy to help her and save her due to her troubles [redacted] (Owner)

In reference to the above listed, [redacted] purchased the Chevy Monte Carlo from our dealership on january 26, 2016, not February 27, as she stated in her complaint An extended warranty was offered to Ms [redacted] upon purchase but the warranty was declined Ms [redacted] 's vehicle was diagnosed yesterday at one of the repair facilities that we have a business relationship with, the vehicle needs a motor due to being driven while the engine was overheating We have already repaired the vehicle once at no cost to Ms [redacted] We will reapir the vehicle again as a good will gesture; this repair is estimated at approximately $and is due to the vehicle being driven while overheated I have spoken to Ms [redacted] and explained to her this is the final repair I will cover in an effort to maintain customer satisfaction [redacted] ***, President ( [redacted] .tiff)

On May 27, Mahogany [redacted] turned in a credit application and placed a $deposit on a Oldsmobile Cutlass Ciera The Deposit placed is to hold the vehicle during the verification process to ensure that the vehicle is not sold.Affordable Auto Credit is a Buy Here Pay Here dealership We do not check credit, however we must do our due diligence while verifying an application During the verification process we were in contact with Ms [redacted] several times as we ran into issues verifying her information Mrs [redacted] was aware of the fact that we were having an issue verifying her mortgage re-modificationAs required by law we took the vehicle for a safety inspection, at this time we were made aware that the vehicle needed a marker light Due to the age of the vehicle we were experiencing issues locating the part needed This was also communicated to Mrs [redacted] at which point she said that she would wait two weeks if need be and declined having her deposit refunded.On June 5, 2017, her verification was complete and the vehicle was ready, however we received the attached complaint It has been our experience that when a situation arises before the purchase, that it is best that both parties to go their separate ways We provided Mrs [redacted] with a full refund and wish her the best of luck in her car buying experience

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meI accept the trade in offered for the Chevy Trail Blazer EXTLT for $ad long as the previous car loan is wiped clean, and this car is a new start Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meWe made an agreement and it is resolved Sincerely, [redacted] ***

Initial Business Response /* (1000, 6, 2015/07/14) */
We received your letter concerning *** ***She purchased a Ford Explorer for $on 3/01/with no warranty although it was offered at an additional cost from a third party vendor she declinedApproximately one year
and three months later her transmission failedShe called our office to seek any repair shops in the area we do business withWe provided her with a list of three shops in the area we do business with but have no financial interestShe chose Papas Auto Repair and made an arrangement with them that she would provide the transmission and that they would do the labor for herThe transmission was subsequently installed but failed shortly afterIf Ms*** has any grievance it should be either with the source where she purchased the transmission or the repair shop that did the installationIf Ms*** is in need of another auto we will offer her a discount as a previous customerBut again this has nothing to do with Affordable Auto Credit

We are responding to the complaint made by Valerie Holmes dated February 6, 2017. The complaint states that the vehicle was purchased on 06/11/2016, which is incorrect, it was purchased on 09/08/2015. A copy of the purchase title is enclosed. We have not received any correspondence
from her since the purchase of the vehicle.The vehicle was sold "AS IS" with no Warranty. At the time of purchase the customer declined the month, month and year warranty that was offered.We strive to make sure that we put a good product on the street. We also understand that things can happen at any time when you buy a car with almost 160,miles on it. This purchase was almost a year and a half ago. We would love to make her happy, due to the circumstances if she would like to purchase another vehicle we would be willing to take $off. We cannot take on any other responsibilities with the original sale date being 09/08/2015. If in fact the issue had presented in the first few months we would could offer more, however due to the amount of time that has passed this is the best that we can offer.The warranty that was declined would have at best been for a year and we are even pass that timeIf she has any questions concerning another car she may contact me directly

Initial Business Response /* (1000, 6, 2016/02/10) */

In reference to the above listed, [redacted] purchased the 1999 Chevy Monte Carlo from our dealership on january 26, 2016, not February 27, 2016 as she stated in her complaint.
An extended warranty was offered to Ms. [redacted] upon purchase but the warranty was declined.
Ms. [redacted]'s vehicle...

was diagnosed yesterday at one of the repair facilities that we have a business relationship with, the vehicle needs a motor due to being driven while the engine was overheating.
We have already repaired the vehicle once at no cost to Ms. [redacted]. We will reapir the vehicle again as a good will gesture; this repair is estimated at approximately $2000.00 and is due to the vehicle being driven while overheated.
I have spoken to Ms. [redacted] and explained to her this is the final repair I will cover in an effort to maintain customer satisfaction.
[redacted], President ([redacted].tiff)

I am responding to the Ms. [redacted] issues on her 1999 Chrysler Town & Country. She purchased the auto on 03/02/2016with no warranty, she had a complaint about her belt had come off about thirty days later. We got the car in as a good will fixed her car. We put a harmonic balancer and new...

pulley with a new belt. All work was preformed at [redacted] Auto Repair an outside repair shop that we deal with. Now we are hearing from her six months later and several more miles that she has several other issues. Ms. [redacted] purchased the car with no warranty. She is asking us to fix the items or trade her car in on another vehicle. I told her no problem she can bring car in but I cannot give her the original price that she paid for the car. We will give her a discount on anything she picks out due to being a previous customer. Enclosed are copies of repairs done after 30 days that we did to fix her car. If she would like to come in and look at another car we will be happy to help her and save her due to her troubles. [redacted] (Owner)

RE: [redacted]To Whom It May Concern:In reference to the above listed, the tracking device was removed from Ms. [redacted]'s vehicle on 3/14/2016.  We apologize that Ms. [redacted] is upset, however we do not normally go to a customer's home to remove tracking devices, different vehicle makes and...

models require different tools to remove and/or install a device.  We work very hard to accommodate our customer, however we have been operating with half of our technician staff during our busiest season of the year, and we also have insurance guidelines to follow.  Fortunately we were able to remove the device.  Sincerely, [redacted]President

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. I accept the trade in offered for the 2003 Chevy Trail Blazer EXTLT for $5499 ad long as the previous car loan is wiped clean, and this car is a new start.
Sincerely,
[redacted]

[redacted] purchased a 2005 Nissan Altima on December 11, 2015, with an original purchase price of $5495.00. On the date of purchase we honored the discount that we offer. A returning customer is offered the ability to purchase a vehicle with up to $1500.00 off the down payment. [redacted] did not put...

any money down on the vehicle therefore we honored the program that we offer. At no point did we offer to take an additional $1500.00 off the vehicle. On 10/14/2016 the vehicle was repossessed because her payments were over 2 months behind. When contact was made on more than one occasion [redacted] stated the vehicle was in a shop and that she was unable to drive it. She also stated that she could not afford the car anymore. The car was not in the shop it was at her residence. All proper notifications were sent out in an attempt to solve the payment issue. If there are any questions you can contact me at (phone number).

Initial Business Response /* (1000, 6, 2015/07/29) */

On May 27, 2017 Mahogany [redacted] turned in a credit application and placed a $100.00 deposit on a 1995 Oldsmobile Cutlass Ciera.  The Deposit placed is to hold the vehicle during the verification process to ensure that the vehicle is not sold.Affordable Auto Credit is a Buy Here Pay Here...

dealership.  We do not check credit, however we must do our due diligence while verifying an application.  During the verification process we were in contact with Ms. [redacted] several times as we ran into issues verifying her information.  Mrs. [redacted] was aware of the fact that we were having an issue verifying her mortgage re-modification. As required by law we took the vehicle for a safety inspection, at this time we were made aware that the vehicle needed a marker light.  Due to the age of the vehicle we were experiencing issues locating the part needed.  This was also communicated to Mrs. [redacted] at which point she said that she would wait two weeks if need be and declined having her deposit refunded.On June 5, 2017, her verification was complete and the vehicle was ready, however we received the attached complaint.  It has been our experience that when a situation arises before the purchase, that it is best that both parties to go their separate ways.  We provided Mrs. [redacted] with a full refund and wish her the best of luck in her car buying experience.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. We made an agreement and it is resolved.
Sincerely,
[redacted]