Affordable Auto Sales & Service LLC

consumer complaint # [redacted] We were surprised to see the customer had given us a bad review, when originally the customer was happy and wrote us a good review at our car lot before she left the lot.The vehicle was sold to customer and all paper work was competed the same day she came in and as a curtesy we agreed to the following:The customer wanted the vehicle painted and fuel pump fixed as part of our agreement for her to purchase the vehicle.? Then the customer wanted the windows tinted and would pay for it when she comes in to pick it up.? We dropped vehicle off at the tint shop and from there it went to the paint shop, in which, the paint shop at that time was very backed up.? We informed the customer and was aware it was no fault of our own, as well as, was informed on a daily or sometimes weekly basis of the status of the vehicle by our dealership and the paint shop.? We even had to pay extra to have more body work done on the vehicle to get a better-quality paint job done at no charge to the customer.? The fuel pump was replaced on the vehicle as agreed and at no charge to the customer.? But, after driving the vehicle back from the paint shop we realized that the car was still doing the same thing before we replaced the fuel pump, in which, cost us over $400.? We thought it would have resolved the issue after it was replaced but, it did not fix the problem.? After further research, we informed the customer that we realized it was not the fuel pump that it is the CAM sensor.? So, we replaced the CAM sensor and the Crank sensor at no extra charge to the customer, which solved the problem.? ? According to our mechanic that when you have a failure with the CAM sensor or Crank sensor it is recommended to change both, which cost us another $plus to repair.? Again, at no extra charge to the customer because we wanted the car to be right.Then customer called us after we had finished tinting the windows, painted and fixed the car problem to inform us she decided she wanted her money back.? We told the customer we cannot unwind the deal now, that her car is done and ready for her to pick up.? When customer came in to pick up vehicle she did not have the money to pay for her tinted windows and asked if she can pay it on her next paid period and we said no problem.? The customer loved the paint job, the car and wrote a great review for us.? Later, customer called us and said her trunk had opened.? We told her to come back, so we can look at it.? We realized that the trunk latch had been pride opened with a fresh break in the latch and figured it must have happened at the paint shop.? Again, we said no problem we can fix it.? We purchased a new latched at no charge to the customer and we offered to put it in but, she wanted her mechanic to do it instead.? We said, no problem.? As of today, the customer has not paid for the tinted windows.? Even though we had done all these things for the customer, it still was not enough and the customer has gone as far as contacting the Better Business? Bureau? and giving us a bad review on our dealership.In the years of doing business and serving hundreds of customers about 99% of our customers are very happy or satisfied with our service and their purchase.? We know we cannot satisfy every customer, but it is our goal to continue to do our best.? We are very good with being up front or explaining any problems that we are aware of with our vehicles to educate our customers unlike most dealerships.? Plus, we give all our customers our discounts off all our services to help them with their vehiclesWe are always here for our customers, if they allow us to help them.We fill the customers complaint is invalid and she is just trying to cause problems for our dealership by trying to make us look like we are a bogus company because we have always been more than willing to help our customers if given the chance

consumer complaint #***We were surprised to see the customer had given us a bad review, when originally the customer was happy and wrote us a good review at our car lot before she left the lot.The vehicle was sold to customer and all paper work was competed the same day she came in and as a
curtesy we agreed to the following:The customer wanted the vehicle painted and fuel pump fixed as part of our agreement for her to purchase the vehicle. Then the customer wanted the windows tinted and would pay for it when she comes in to pick it up. We dropped vehicle off at the tint shop and from there it went to the paint shop, in which, the paint shop at that time was very backed up. We informed the customer and was aware it was no fault of our own, as well as, was informed on a daily or sometimes weekly basis of the status of the vehicle by our dealership and the paint shop. We even had to pay extra to have more body work done on the vehicle to get a better-quality paint job done at no charge to the customer. The fuel pump was replaced on the vehicle as agreed and at no charge to the customer. But, after driving the vehicle back from the paint shop we realized that the car was still doing the same thing before we replaced the fuel pump, in which, cost us over $400. We thought it would have resolved the issue after it was replaced but, it did not fix the problem. After further research, we informed the customer that we realized it was not the fuel pump that it is the CAM sensor. So, we replaced the CAM sensor and the Crank sensor at no extra charge to the customer, which solved the problem. According to our mechanic that when you have a failure with the CAM sensor or Crank sensor it is recommended to change both, which cost us another $plus to repair. Again, at no extra charge to the customer because we wanted the car to be right.Then customer called us after we had finished tinting the windows, painted and fixed the car problem to inform us she decided she wanted her money back. We told the customer we cannot unwind the deal now, that her car is done and ready for her to pick up. When customer came in to pick up vehicle she did not have the money to pay for her tinted windows and asked if she can pay it on her next paid period and we said no problem. The customer loved the paint job, the car and wrote a great review for us. Later, customer called us and said her trunk had opened. We told her to come back, so we can look at it. We realized that the trunk latch had been pride opened with a fresh break in the latch and figured it must have happened at the paint shop. Again, we said no problem we can fix it. We purchased a new latched at no charge to the customer and we offered to put it in but, she wanted her mechanic to do it instead. We said, no problem. As of today, the customer has not paid for the tinted windows. Even though we had done all these things for the customer, it still was not enough and the customer has gone as far as contacting the RevDex.com and giving us a bad review on our dealership.In the years of doing business and serving hundreds of customers about 99% of our customers are very happy or satisfied with our service and their purchase. We know we cannot satisfy every customer, but it is our goal to continue to do our best. We are very good with being up front or explaining any problems that we are aware of with our vehicles to educate our customers unlike most dealerships. Plus, we give all our customers our discounts off all our services to help them with their vehiclesWe are always here for our customers, if they allow us to help them.We fill the customers complaint is invalid and she is just trying to cause problems for our dealership by trying to make us look like we are a bogus company because we have always been more than willing to help our customers if given the chance