Affordable Automotive Services Reviews (%countItem)
Affordable Automotive Services Rating
Address: 2912 Hill Ave, Grand Junction, Colorado, United States, 81504-5323
Phone: |
Show more...
|
Fax: |
+1 (970) 242-1701 |
Web: |
affordableautomotivegj.com
|
E-mails: |
Sign in to see
|
Add contact information for Affordable Automotive Services
Add new contacts
I took my Dodge truck to them for a coolant leak and after a diagnostics test determine that it did indeed have a leak I was also encouraged to have a tune up which I believe it needed. After changing the water pump, gaskets , and bypass hose they sent me home telling me the vehicle was repaired.
Two days later I call them back and inform them it was still leaking all over the driveway. The gentleman Tom at the desk asked me to bring it in a second time to have them take another look at it. I was already charged $1074.43 on the first visit and than charged another $151.77 on the second visit for a thermostat and housing gasket. And once again sent home stating it was fixed again. I than notified them a third time and told them it was still leaking all over the driveway and my power steering was now also leaking which never did until it came out of there garage. I took the truck to a second opinion garage and in there testing it was confirmed that the parts used by affordable were faulty. I than contacted them again and gave them this info and they only wanted me to bring it in to them again and I dont feel confidant they would fix it right in any occasion , I asked for some reimbursement for what I payed and they did not even offer me that, I couldn't be more dissatisfied with a company.
As Owner of Affordable Automotive Services, Inc., I am very concerned over this situation. Our records show that when this customer called for an appointment she stated that this truck had been sitting for 5 months and would not start. She stated it had to be jump started to get it to us. The customer stated that her gauge light was on and she requested an estimate on a tune-up. We advised her we would perform a courtesy inspection since the vehicle sat for 5 months. During the inspection we found the water pump leaking and there was no oil on the dip stick which indicated that there was not enough oil in the engine which set off the gauge light on the dash. The customer was given estimates for an oil change, battery replacement, tune-up and the water pump and by-pass hose replacements, and she authorized those repairs. Repairs were completed and the vehicle picked up on 12/11/18. Approximately 2 weeks later, this customer called and stated she noticed a coolant leak. An appointment was made for 1/2/19. We pressured the cooling system and fond the thermostat housing gasket leaking and replaced that and the thermostat after consulting the customer and getting her approval. Two weeks later this customer emailed us to state she had a coolant leak and power steering leak. We requested she bring the vehicle back to us for inspection but she responded she wanted a second opinion. Per the customer in an email to us, she stated she was told we installed faulty parts. We responded to this email and advised her that all the parts we replaced were covered under a repair warranty and she should schedule an appointment with us. We are a Napa Auto Care Center and the parts used for these repairs were purchased from our local Napa store. On 1/31/19, we received and read an email from you (Revdex.com. This customer never provided us any documentation repairs had been done else where nor provided us with the faulty parts. all reimbursements would come through the Napa warranty program for our customers. To help this customer with a reimbursement, we would need to provide the documentation that they were replaced, why they were replaced, by whom, the date, and all the vehicle information along with the faulty parts. We will then pass this information and parts to our Napa Representative for review. Since we did not know this customer was having repairs done else where (we were only told she was getting a second opinion), we were not able to assist her in the warranty process with any faulty parts that may have been installed on her vehicle. We are still willing to assist this customer through the Napa Auto Care Center warranty program. Sincerely, Cindy H Co-Owner Affordable Automotive Services, Inc.
It seems like for the past two times I have taken my vehicle into Kevin at Affordable Automotive the vehicle is never truly fixed. The end of last year I had a new switch put in the driver's side door. A few weeks later the window took 3x as long to roll up. Called the shop back up and excuses as to a faulty switch. After they looked at it, I heard this that and some other excuse. At the same time I had it back to them to look into the door situation, my turn signals and cruise control stopped working. I asked them to look at that problem. They put in a new switch and told me it was fixed. Not even 3 days later the cruise control and turn signal switch was making the same clicking sound and wouldn't work. I called them asking for a return call and the call never came. I then stopped by. I made an appointment for today (8/27/18) I took it in to Kevin. I told him I had an appointment tomorrow morning I have to be at. I just got off the phone with yet another excuse, such as I won't have the parts until tomorrow, I won't be able to look at it and diagnose the problem until later. This problem should have been diagnosed and fixed 2 weeks ago. It seems all I get is a run around, I just need to have the problems addressed not covered up.
I am the co-owner of Affordable Automotive Services, Inc. and I have been out-of-town for the last two weeks, so I appreciate this extension of time for my response and I apologize for any inconvenience this may have caused.The customer came into our shop on 1/11/18, with a complaint that all power windows were inoperative on her 2004 Suburban. Our shop diagnosed the problem and repaired the vehicle by replacing the master window switch. All power windows worked properly when tested after the repair. (Other maintenance was performed at this time)On 8/2/18, the customer brought in her vehicle and stated the turn signals were working intermittently and the drivers door window operation was sticking a little bit. The customer advised us to call her husband on any needed repairs as he was paying the repair bill. Our shop diagnosed the turn signal switch was faulty and was replaced. It was tested and worked properly after the repairs. We diagnosed the window operation and found the caused to be a failing window motor, in which the customer (husband) declined repairs. The master window switch was found to be operating properly at that time. (Other maintenance was performed at this time) On 8/20/18 the shop was informed that the turn signal switch was not working properly and also the cruise control was inoperative. The customer brought in her vehicle on 8/27/18 and we confirmed that the replacement turn signal switch was defective. Since that is a combination switch (turn signal/cruise control) the part is not stocked locally. We ordered the part over-night from Denver.On 8/28/18, our shop replaced the defective turn signal switch under warranty with NO cost to customer parts or labor. The turn signals and cruise control were tested after the repair and all worked properly at that time. On 9/7/18, our shop received an email that the customer contacted the Revdex.com on 8/27/18 and assigned an ID of ***. On that same date (9/7/18), our shop contacted the customer by phone and she agreed to bring in her vehicle, at her convenience, so that we may re-inspect any issues she may have with any repairs we have completed. As of 9/21/18, this customer has not contacted our shop nor has she made an appointment for her vehicle.Three invoices attached.