Affordable Car Mart, Inc

Hello,This refund is being processed already after due clarification with the airline.Refund tracking number : REFUND REQ NBR - 21####-

Dear C***,We have received confirmation of a refund from our billing department for this reservationSpirit Airlines refunded $ and we have processed a refund of that amount back on your Visa Card , please allow 6-business days for the credit to show up on your card

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11772803, and find that this resolution is satisfactory to me
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11430696, and find that this resolution is satisfactory to me
Regards,
M*** ***

In regards to above complaint, #12423485, kindly note there was a delay in refund from our end to the customer/cardholder Steven Cernas as the airline takes time to process its refunds to the sellerThe airline advised the customer they had refunded the penalty amount to agent
but it takes time for the same to reflect at our endWe informed the customer via E-mail on 29th September that airline has notified us regarding same and refund will be duly processedAny refunds from the airline take 4-6 business weeks and this was clearly advised to the customer on 11th September the day of 1st refund processBy the time initial refund was process was done, the airline received a duplicate request for penalty charges from the customer resulting in delay. Please note initial request was sent to airline as customer's father was in a serious accidentThe airline denied any waiver thus a fee of $was chargedLater the customer filed a request directly wit airline to refund the penalty due to sad demise of customer's father, which was thus duly processedWe try our best to help our customers in any situation but as we are in third party and are solely dependent o n airline rules' and discretion. We received the refund from airline which has been refunded $to the cardholder on his original form of payment VISA ***-***-***-***Please find below refund transaction.IMP:$REFUND RESULT:APPROVAL - 4OCT7:27:37PM - SSIMP:REFUND TRN:041017A14-2C71EBFE-C16D-4B09-9177-FD5FA841332B - 4OCT7:27:37PMPlease note the total ticket charge for above was $1931.85, we have deducted $as supplier handling charges for above transaction.We wanted to be more and more flexible with our entire customer as their satisfaction is the only way which leads to our success,we won't exist if you are not satisfied but being in third party business our action and rights are restricted/regulated

Hello, On Behalf of the airline, we sincerely apologies for the inconvenience caused to the customer however we would like to inform that we offer over airline on our website, vendor like us cannot give our recommendations as every customer has their own way and reason to chose the
airlineTheir choice and decision is based on many reason such as bedget, route, availability etc which online seller like us cannot predict or control so we have to offer all airline on our website and it’s up to the customer what they select based on their requirementIn this case, flight options were displayed by our website on different airline but passenger ended up selecting this option.Keeping this is mind; we have following pre-disclosed information on our website which was read and E signed by the customer: http://www.latinofare.com/terms#2 (Section responsibility) “Latinofare.COM acts only as an agent of the respective airlines and is therefore not responsible for any lack of performance on the part of the airline or any other travel supplierIn the event that an airline fails to perform, the airline (not Latinofare.com ) is responsible for any refund due. Latinofare.com is not responsible for any act, mistake or error, omission, injury, any loss or accident, damage of any type, nonperformance or underperformance or any consequence thereof, which may be arise due to neglect or error or any other act or any type of inaction of any supplier of travel product and services.” As per the airline, they notify all their customer for this schedule changeAlso see below our pre-disclosed stand on this issue : http://www.latinofare.com/terms#(Section Airline schedule changes and flight cancellation)“Airline may change flight schedule or may cancel the flight due to technical reason or to meet their operational needsWeather condition may also cause such change or cancellationIn such cases airline will make every attempt to re-protect the passengers for an alternate date or flightSome airline may offer credit or refund if they fail to provide an alternate under their applicable rulesAirline permits re-booking with alternate flights or refund/credit only if there is a change to an itinerary resulting in no comparable schedule being available within minutes or more of the originally scheduled departure or arrival and causing miss connection to your onward flights and schedule change which does not permit a same-day connectionPlease note that we do not take any responsibility - financial or non financial in case of such schedule change or flight cancellation You are responsible to re-confirm your flight schedules and departure time of each flight directly with the airline ahead of your scheduled departure and also provide them your phone number in origin and your destination city (your phone number while you are travelling/while you are out of country) so that you can be contacted for schedule changeYou may also receive a voice message on your registered phone number with us in USA .You are also responsible to check your registered email with us before and during your travel as you may receive important travel information including schedule change via email.”Resolution: We feel it’s still our responsibility to co-ordinate with the airline on behalf of the passenger, give them the feedback and try to get some meaningful resolutionOur team will take up this matter with the airline; in the meantime we are pleased to offer a discount coupon of $ from our side which can be used for their future purchase (CPN code JO-BB-50) which can be redeemed by the customer till Mar, 31,

Hello,FULL REFUND PROCESSED We would like to inform that full refund is alreday processed by us for this booking in order to resolve this case.Further, we would like to clarify that our minor travel policy is pre-disclosed in our terms and condition which was read by the customer and E signed
as acceptance before completing this purchase : http://www.cheapfareguru.com/terms.phpUNACCOMPANIED MINORS AND INFANT TRAVELEach airline sets its own rules and regulations for children under (few airlines under 17) traveling without an adult passengerSome airlines may not allow unaccompanied minors to travel without an adult co passengerSome airlines will only allow unaccompanied minors to travel on non-stop flights and the flight time must not be early morning or late eveningMinor cannot be booked on a last flight of the dayAll airlines charge additional fee for unaccompanied minor and this fee is not included in the ticket priceThis fee is payable to the airline directly at the airportYou must call the airline to verify rules and restrictions and applicable charges for unaccompanied minor traveling alone. Many airlines do not offer E ticket for infantPlease contact customer service after you complete infant booking.

Hello,We are able to successfully track this credit and our Sales Manager, S*** *** is trying to contact the passenger and give details about their credit Couple of voice message left for them alreday.We request the passenger to please call us during the regular business hours
and ask for S*** *** (###-###-####, email : [email protected]), we assure the passenger that this issue will be resolved to the best of their sanctification. Thanks***

Hello,This case is fully resolved and full refund processed including agency fee.ThanksS**

Complaint:
I am rejecting this response because: I received a complaint resolution which advises me that you are offering a $couponHowever it does not advise how to access this coupon or where the coupon is applicable at. I would like to use the coupon but I have no idea how this works
Regards,
K*** ***

Hello,This offer can by? availed by calling us ###-###-#### or ###-###-####.Discount code :? ? SK-DISC-4CAMQEValidity : Offer valid till Nov, 11, 2017.Thanks

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11829501, and find that this resolution is satisfactory to me
Regards,
K*** ***

This complaint is already resolved and duly ta*en care of.Please note we have already communicated with the customer and a due refund has been made to the original form of payment as per policyA copy of E-Mail has been attached for your reference.We than* you for your support and request to *indly
close the case as resolved.? Than*s & Best Regards*** S@Airt*t.com?