When I decided to sell my house in 2014, I called Affordable Cleaning to help get it into shapeThey advertised a deep cleaning service, which was less expensive than [redacted] ***I had a deadline for showings on the weekend, and they were to come that FridayLynda and her partner called and said they were running lateAfter two hours, I called them, and they said they were getting food, apologized for being late and managed to show up in the afternoonIt was quickly apparent that they had no intentions of a "deep cleaning." In fact, in areas where they had been (window dressings, stove, wall by stove), it actually looked worse, simply because they smeared things around without removing any filth/grimeI still have picturesI quickly expressed displeasure in their businessIt was nearly the end of the day, and they had made zero progressI requested they come back in first thing in the morning to accomplish somethingThey said with payment they wouldI regrettably paid them, in cash, and never asked for a receiptI never heard from them againI called several times, even after selling my house to let them know how unprofessional I found them to be, and get some sort of explanationThey dodged my callsI also attempted to leave a review as most of theirs are quite positive onlineI was unable to post a negative review, which explained why they had nearly all positive reviewsI should have known what level of service they would offer from the minute I seen their car (absolutely filthy and unkempt)I cleaned my house, including all areas they "cleaned." I have never received more dishonest service in yearsI get a guttural negative response when I think about the two people running this business I don't care much about being out a few hundred bucksI DO CARE A LOT about the dishonesty, unprofessionalism, and apathetic nature of those two people
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below.This is the same response that she gave me when I tried to settle this matter myselfI don't care who it was that received the money i.eLynda or her cleaning crewWhat I do know is that it is Lynda who answers when the business's line is dialed and it is her that said she would come inspect my apartment after I told her it was not cleanedIt is Lynda who was too busy to clean my apartment and it was Lynda who sent a different crew to clean itShe should be held accountable for this matter instead of passing this off onto meI have included text messages in the attachments section indicating Lynda's a) failure to keep her promise to inspect the apartment, b) her acknowledgement that her crew was paid, and c) her rudeness and attempt to lie about a situation that she only learned about second handThese messages along with the original images submitted to this complaint showing that the apartment was not clean should be more than ample evidence to resolve this complaint in my favor Regards, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below The response from [redacted] is the most ridiculous and unprofessional thing I have ever read None of what she says is truthful No one ever came to my house on either of the cleaning dates I was there watching for someone and there was no way anyone was there I received no phone call or emails after these dates I called [redacted] to see if anyone would be coming on the 1st cleaning appointment and no one answered The only e-mail exchanges between us was when she e-mailed me to tell me I would be getting a refund and then my response as to why this hasn't been done There were no "awful words" said to anyoneThe only time I spoke to anyone on the phone was when she called me on the date of the 1st appointment to tell me she was going to be an hour late (only to never show up)I have never spoken to or emailed any of her so called staff I am convinced that this business is a scam Regards, [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.This last response of Lynda's was utterly incoherentAt one point she used a double negative about my settlementI am demanding to be reimbursed for this serviceGo look at the pictures, texts, and invoice I submittedIt was clear Lynda did not even try to resolve this issueInstead, she resorted to name calling and lying about the situationRidiculous
Regards,
*** ***
This is untrue he was charged and was told after that it would be per visit since we had not deep cleaned his unit for months that I would not charge him I would give him the first cleaning for which was made in a money for proof that we did not charge him 100.00, and that
his cleaning would be cleaning if he cleaned bi-weekly if he continued to do monthly cleanings it would be because it a messing unitI did tell him to see if ss would refund him since they do pay for clients cleanings depending on clients issue and he would have to ask his worker to find out if he is eligibleInstead of making a compliant you should of called the office to try and resolve an issue before going here
I am sorry that you feel that way, BUT I AM POSTIVE YOU ASKED YOUR CREDIT CARD , company for the refund a month ago so why do you feel that we owe you a refund in the first place?
Very professional and did a great job on my rental property cleaned all units their teams worked well together and were very detailed in cleaning the student move out
We attempted to cleaned the complaints apartment on seprate occassions she nor anyone in the apartment answer the door nor their phoneI emailed her later that day to inform her that we were there and she would have to re-book her cleaning she did and then again no one was thereI personnal went
to her place and knocked and rang the bell with no response from anyoneShe left serval messages in emailed very awful words and I emailed her and told her I would not serve her and that we would refund her minus the cost of our policy that there is a fee for not being able to get to the property on the date and time, we do have online cancellations as well as bookingthere is no reason for her to be disrespectful to the staff answering the phones or emails it is not their fault she did not hear her doorbell and the gps's installed in the cars have them going and leaving after minutes of not being able to get into the apartment and there is no refund for no showsI did tell her I would send it to accounting and they denied it due the fact of on occiasions she was not there with staff members along with fuel costsI feel she over stepped our customer friendlyness and I can only deduct the loss of employees times their wage for the hour of driving there waiting and driving back to the office of times of the attempts to service her which totals plus the no show cost of $twice which is I can send her a check for $
*** ***
Affordable Cleaning of Madison
Hi ***,
Thank you for posting my complaint publicly and giving me ideas for additional resources to help with the matter if needed
I did want to follow up with you and am hoping you are able to include this in the posting as well
Affordable Cleaning of Madison didn't mail any refund anywhere as stated in their response It has been over two weeks and nothing has been received Customers should know that their credit card can also be helpful when you have a dispute with an unethical company My credit card, Capital One, has also researched my dispute and history with the company They have issued me a refund this week even though the company seemed to be incapable of it(though they have claimed to have on three separate occasions)
Thank you again for helping to give customers a voice
When I decided to sell my house in 2014, I called Affordable Cleaning to help get it into shape. They advertised a deep cleaning service, which was less expensive than [redacted].
I had a deadline for showings on the weekend, and they were to come that Friday. Lynda and her partner called and said they were running late. After two hours, I called them, and they said they were getting food, apologized for being late and managed to show up in the afternoon. It was quickly apparent that they had no intentions of a "deep cleaning." In fact, in areas where they had been (window dressings, stove, wall by stove), it actually looked worse, simply because they smeared things around without removing any filth/grime. I still have pictures. I quickly expressed displeasure in their business. It was nearly the end of the day, and they had made zero progress. I requested they come back in first thing in the morning to accomplish something. They said with payment they would. I regrettably paid them, in cash, and never asked for a receipt. I never heard from them again. I called several times, even after selling my house to let them know how unprofessional I found them to be, and get some sort of explanation. They dodged my calls. I also attempted to leave a review as most of theirs are quite positive online. I was unable to post a negative review, which explained why they had nearly all positive reviews. I should have known what level of service they would offer from the minute I seen their car (absolutely filthy and unkempt). I cleaned my house, including all areas they "cleaned."
I have never received more dishonest service in 34 years. I get a guttural negative response when I think about the two people running this business. I don't care much about being out a few hundred bucks. I DO CARE A LOT about the dishonesty, unprofessionalism, and apathetic nature of those two people.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
The response from [redacted] is the most ridiculous and unprofessional thing I have ever read. None of what she says is truthful.
1. No one ever came to my house on either of the cleaning dates. I was there watching for someone and there was no way anyone was there. I received no phone call or emails after these dates. I called [redacted] to see if anyone would be coming on the 1st cleaning appointment and no one answered.
2. The only e-mail exchanges between us was when she e-mailed me to tell me I would be getting a refund and then my response as to why this hasn't been done. There were no "awful words" said to anyone. The only time I spoke to anyone on the phone was when she called me on the date of the 1st appointment to tell me she was going to be an hour late (only to never show up). I have never spoken to or emailed any of her so called staff.
3. I am convinced that this business is a scam.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.This is the same response that she gave me when I tried to settle this matter myself. I don't care who it was that received the money i.e. Lynda or her cleaning crew. What I do know is that it is Lynda who answers when the business's line is dialed and it is her that said she would come inspect my apartment after I told her it was not cleaned. It is Lynda who was too busy to clean my apartment and it was Lynda who sent a different crew to clean it. She should be held accountable for this matter instead of passing this off onto me. I have included text messages in the attachments section indicating Lynda's a) failure to keep her promise to inspect the apartment, b) her acknowledgement that her crew was paid, and c) her rudeness and attempt to lie about a situation that she only learned about second hand. These messages along with the original images submitted to this complaint showing that the apartment was not clean should be more than ample evidence to resolve this complaint in my favor.
Regards,
[redacted]
Your refund was issued and you should receive it in the mail and for the record you cancelled 3 of the 5 appointments schedule and there is a fee of 25.00 for cancelled appointments without 24 hour noticed I did not respond because I felt there was not else to say after you were rude on the phone. I...
did not agree with your compliant but as a business owner I felt that you would get full payment and I did not like your friends calling me with threats on my life to come to my house and beat the cleaning fee out of me please do not contact me nor this company again or I will call the police. That means the men calling my cell my home or office numbers with threats on my life they were recorded.
When I decided to sell my house in 2014, I called Affordable Cleaning to help get it into shapeThey advertised a deep cleaning service, which was less expensive than [redacted] ***I had a deadline for showings on the weekend, and they were to come that FridayLynda and her partner called and said they were running lateAfter two hours, I called them, and they said they were getting food, apologized for being late and managed to show up in the afternoonIt was quickly apparent that they had no intentions of a "deep cleaning." In fact, in areas where they had been (window dressings, stove, wall by stove), it actually looked worse, simply because they smeared things around without removing any filth/grimeI still have picturesI quickly expressed displeasure in their businessIt was nearly the end of the day, and they had made zero progressI requested they come back in first thing in the morning to accomplish somethingThey said with payment they wouldI regrettably paid them, in cash, and never asked for a receiptI never heard from them againI called several times, even after selling my house to let them know how unprofessional I found them to be, and get some sort of explanationThey dodged my callsI also attempted to leave a review as most of theirs are quite positive onlineI was unable to post a negative review, which explained why they had nearly all positive reviewsI should have known what level of service they would offer from the minute I seen their car (absolutely filthy and unkempt)I cleaned my house, including all areas they "cleaned." I have never received more dishonest service in yearsI get a guttural negative response when I think about the two people running this business I don't care much about being out a few hundred bucksI DO CARE A LOT about the dishonesty, unprofessionalism, and apathetic nature of those two people
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below.This is the same response that she gave me when I tried to settle this matter myselfI don't care who it was that received the money i.eLynda or her cleaning crewWhat I do know is that it is Lynda who answers when the business's line is dialed and it is her that said she would come inspect my apartment after I told her it was not cleanedIt is Lynda who was too busy to clean my apartment and it was Lynda who sent a different crew to clean itShe should be held accountable for this matter instead of passing this off onto meI have included text messages in the attachments section indicating Lynda's a) failure to keep her promise to inspect the apartment, b) her acknowledgement that her crew was paid, and c) her rudeness and attempt to lie about a situation that she only learned about second handThese messages along with the original images submitted to this complaint showing that the apartment was not clean should be more than ample evidence to resolve this complaint in my favor Regards, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below The response from [redacted] is the most ridiculous and unprofessional thing I have ever read None of what she says is truthful No one ever came to my house on either of the cleaning dates I was there watching for someone and there was no way anyone was there I received no phone call or emails after these dates I called [redacted] to see if anyone would be coming on the 1st cleaning appointment and no one answered The only e-mail exchanges between us was when she e-mailed me to tell me I would be getting a refund and then my response as to why this hasn't been done There were no "awful words" said to anyoneThe only time I spoke to anyone on the phone was when she called me on the date of the 1st appointment to tell me she was going to be an hour late (only to never show up)I have never spoken to or emailed any of her so called staff I am convinced that this business is a scam Regards, [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.This last response of Lynda's was utterly incoherentAt one point she used a double negative about my settlementI am demanding to be reimbursed for this serviceGo look at the pictures, texts, and invoice I submittedIt was clear Lynda did not even try to resolve this issueInstead, she resorted to name calling and lying about the situationRidiculous
Regards,
*** ***
This is untrue he was charged and was told after that it would be per visit since we had not deep cleaned his unit for months that I would not charge him I would give him the first cleaning for which was made in a money for proof that we did not charge him 100.00, and that
his cleaning would be cleaning if he cleaned bi-weekly if he continued to do monthly cleanings it would be because it a messing unitI did tell him to see if ss would refund him since they do pay for clients cleanings depending on clients issue and he would have to ask his worker to find out if he is eligibleInstead of making a compliant you should of called the office to try and resolve an issue before going here
I am sorry that you feel that way, BUT I AM POSTIVE YOU ASKED YOUR CREDIT CARD , company for the refund a month ago so why do you feel that we owe you a refund in the first place?
Very professional and did a great job on my rental property cleaned all units their teams worked well together and were very detailed in cleaning the student move out
We attempted to cleaned the complaints apartment on seprate occassions she nor anyone in the apartment answer the door nor their phoneI emailed her later that day to inform her that we were there and she would have to re-book her cleaning she did and then again no one was thereI personnal went
to her place and knocked and rang the bell with no response from anyoneShe left serval messages in emailed very awful words and I emailed her and told her I would not serve her and that we would refund her minus the cost of our policy that there is a fee for not being able to get to the property on the date and time, we do have online cancellations as well as bookingthere is no reason for her to be disrespectful to the staff answering the phones or emails it is not their fault she did not hear her doorbell and the gps's installed in the cars have them going and leaving after minutes of not being able to get into the apartment and there is no refund for no showsI did tell her I would send it to accounting and they denied it due the fact of on occiasions she was not there with staff members along with fuel costsI feel she over stepped our customer friendlyness and I can only deduct the loss of employees times their wage for the hour of driving there waiting and driving back to the office of times of the attempts to service her which totals plus the no show cost of $twice which is I can send her a check for $
*** ***
Affordable Cleaning of Madison
Hi ***,
Thank you for posting my complaint publicly and giving me ideas for additional resources to help with the matter if needed
I did want to follow up with you and am hoping you are able to include this in the posting as well
Affordable Cleaning of Madison didn't mail any refund anywhere as stated in their response It has been over two weeks and nothing has been received Customers should know that their credit card can also be helpful when you have a dispute with an unethical company My credit card, Capital One, has also researched my dispute and history with the company They have issued me a refund this week even though the company seemed to be incapable of it(though they have claimed to have on three separate occasions)
Thank you again for helping to give customers a voice
When I decided to sell my house in 2014, I called Affordable Cleaning to help get it into shape. They advertised a deep cleaning service, which was less expensive than [redacted].
I had a deadline for showings on the weekend, and they were to come that Friday. Lynda and her partner called and said they were running late. After two hours, I called them, and they said they were getting food, apologized for being late and managed to show up in the afternoon. It was quickly apparent that they had no intentions of a "deep cleaning." In fact, in areas where they had been (window dressings, stove, wall by stove), it actually looked worse, simply because they smeared things around without removing any filth/grime. I still have pictures. I quickly expressed displeasure in their business. It was nearly the end of the day, and they had made zero progress. I requested they come back in first thing in the morning to accomplish something. They said with payment they would. I regrettably paid them, in cash, and never asked for a receipt. I never heard from them again. I called several times, even after selling my house to let them know how unprofessional I found them to be, and get some sort of explanation. They dodged my calls. I also attempted to leave a review as most of theirs are quite positive online. I was unable to post a negative review, which explained why they had nearly all positive reviews. I should have known what level of service they would offer from the minute I seen their car (absolutely filthy and unkempt). I cleaned my house, including all areas they "cleaned."
I have never received more dishonest service in 34 years. I get a guttural negative response when I think about the two people running this business. I don't care much about being out a few hundred bucks. I DO CARE A LOT about the dishonesty, unprofessionalism, and apathetic nature of those two people.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
The response from [redacted] is the most ridiculous and unprofessional thing I have ever read. None of what she says is truthful.
1. No one ever came to my house on either of the cleaning dates. I was there watching for someone and there was no way anyone was there. I received no phone call or emails after these dates. I called [redacted] to see if anyone would be coming on the 1st cleaning appointment and no one answered.
2. The only e-mail exchanges between us was when she e-mailed me to tell me I would be getting a refund and then my response as to why this hasn't been done. There were no "awful words" said to anyone. The only time I spoke to anyone on the phone was when she called me on the date of the 1st appointment to tell me she was going to be an hour late (only to never show up). I have never spoken to or emailed any of her so called staff.
3. I am convinced that this business is a scam.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.This is the same response that she gave me when I tried to settle this matter myself. I don't care who it was that received the money i.e. Lynda or her cleaning crew. What I do know is that it is Lynda who answers when the business's line is dialed and it is her that said she would come inspect my apartment after I told her it was not cleaned. It is Lynda who was too busy to clean my apartment and it was Lynda who sent a different crew to clean it. She should be held accountable for this matter instead of passing this off onto me. I have included text messages in the attachments section indicating Lynda's a) failure to keep her promise to inspect the apartment, b) her acknowledgement that her crew was paid, and c) her rudeness and attempt to lie about a situation that she only learned about second hand. These messages along with the original images submitted to this complaint showing that the apartment was not clean should be more than ample evidence to resolve this complaint in my favor.
Regards,
[redacted]
Your refund was issued and you should receive it in the mail and for the record you cancelled 3 of the 5 appointments schedule and there is a fee of 25.00 for cancelled appointments without 24 hour noticed I did not respond because I felt there was not else to say after you were rude on the phone. I...
did not agree with your compliant but as a business owner I felt that you would get full payment and I did not like your friends calling me with threats on my life to come to my house and beat the cleaning fee out of me please do not contact me nor this company again or I will call the police. That means the men calling my cell my home or office numbers with threats on my life they were recorded.