Affordable Closets

Complaint: [redacted] I am rejecting this response because: Mr B [redacted] is not an honest buisness man My deposit was never returned for the blinds (he needs to provide proofAnd as far as the closets are concerned I paid in full (i have proof) Sincerely, [redacted]

Complaint: [redacted] I am rejecting this response because: The Business response is inaccurate and I feel it's important for the customer base to have an accurate record for future transactions We are Completely Satisfied with the completed projected and the quality of workmanship Our only complaint was the business was totally unresponsive to our phone calls and emails inquiries as to when they would finish the work They rarely returned calls and never responded to email inquiries They measured the draws and we didn't have a problem with a slight delay when they informed us they came in incorrectly We only requested a update on a weekly basis Their customer communication was intolerable They never answer the phone, never returned calls, and never respond by the date they said they would That said I would definitely recommend this company but make sure you have the ability to communicate and some penalty if they fail to respond I consider this closed! Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is An unacceptable responseAfter months we obtained his cell phone number and WE called hnever made an effort to return our calls He did show up this morning to put in the doors, but he damaged one so the matter is still not resolvedHe has given us his word that he will order and install a new door until this happens the matter remains open.His customer service and professionalism leaves a lot to be desired Sincerely, [redacted]

There was a check in with the letter I sent to customerI believe a copy was sent to Revdex.com as well she should have received it with the letter

After working very diligently to accommodate this customer I was surprised to receive a complaintThe customer rescheduled several times due to problems with their closing, even canceling the night before the install was scheduledWe rearrange several jobs and caused disruption other customers to accommodate the new schedule The customer provided the measurements for pull-out drawers, assuring us that the measurements were correctThe measurements were incorrect and the pull-out drawers had to be reordered, causing a delay in the completion of the projectThe customer was told that it would take a few weeks and that as soon as the replacement pull-outs were received, they would be notified and the installation scheduledThe customer called daily and on several occasions multiple times a dayCalls were returned to the customer and the office answered several times during this period with the same response “the replacement pull-outs are on order and as soon as we receive them we will schedule the install.” When the replacement pull-outs arrived late on a Friday, we installed on a Saturday, a non-working day for our company, again to accommodate this customerI am not sure why the customer felt the need to call on a daily basis After receiving the complaint we contacted the customer and offered to remove everything for a full refundThe customer said, “No, we love it!”We now have a company policy that all measurements be verified prior to the ordering of material [redacted]

These items were never mailed to me I have never received a check or a letter Like I said, he has never returned any of my many calls If you notice there is no date on the money order Why a money order and not a business check? I think his letter and check are fraudulent [redacted] ***