Revdex.com:We have reviewed the response made by the business in reference to complaint ID ***, and will accept this resolution as it is a refund for services not rendered. However, I would like to respond to the company's claim about our sprinkler heads not being marked. When the company called me to inform me they were coming by to perform the aeration the following Monday or Tuesday, I did go purchase blue flags that weekend and had all the sprinklers in my yard marked. The company did not come out to perform the aeration service so I began calling the company. I ultimately left five messages for the company to try to follow up and find out why the service was not being completed. I initially left voicemails at 3:18pm on 10/22/14, 5:52pm on 10/27/14, 11:54am on 10/31/14, and 1:11pm on 11/7/14. My lawn was left uncut for nearly three weeks while I was trying to reach them because I did not want to remove the flags or cut around them. I even remarked to others that I was concerned that the company went out of business based on their lack of response. The company finally reached out to me after the fourth voicemail. The individual told me that there voicemail system was supposedly not operating properly and apparently did not receive my earliest voicemails. She did not mention anything about anyone stopping by to complete the service even one time, let alone twice. The individual then informed me their employee would be out within the next day or two to apply a treatment and complete the aeration. The employee did stop by and completed a treatment, but still had not completed the aeration. I left one more message for the company at 5:07pm on 11/19/saying that I expected a refund from the company for the incomplete service since it was still not completed and at that point it was too cold for the service to be done. I did not receive any additional communication until this spring when the company sent us a mailing attempting to get us to renew the service with them. There was still no mention of anything regarding the previously incomplete service. I just took the flags out of my yard two Sundays ago on April 12th that I put in last fall for the aeration service. Once again, I am going to accept the refund since they did not perform the service, but I do not appreciate them saying that we did not comply with their request because that is exactly what we did. I would expect that if this was really the reason they did not complete the service, they would have contacted me to let me know that is why it was not completed rather than going six months without any contact at all.Sincerely,*** ***
Aeration was not completed due to the sprinkler heads not being marked. Our technician went out to this property on 2 different occasions but because the customer did not mark his sprinkler heads (we did not want to damage the irrigation system on property) we could not complete the work. Customer...
did leave 1 voicemail regarding his frustration which we addressed by placing a rush on his final application. However, the sprinkler heads not being marked is out of our control. Refund in the amount of $187 (what the customer is asking for) PLUS tax 9.58 = $196.54 is being put in todays mail.
Revdex.com:We have reviewed the response made by the business in reference to complaint ID ***, and will accept this resolution as it is a refund for services not rendered. However, I would like to respond to the company's claim about our sprinkler heads not being marked. When the company called me to inform me they were coming by to perform the aeration the following Monday or Tuesday, I did go purchase blue flags that weekend and had all the sprinklers in my yard marked. The company did not come out to perform the aeration service so I began calling the company. I ultimately left five messages for the company to try to follow up and find out why the service was not being completed. I initially left voicemails at 3:18pm on 10/22/14, 5:52pm on 10/27/14, 11:54am on 10/31/14, and 1:11pm on 11/7/14. My lawn was left uncut for nearly three weeks while I was trying to reach them because I did not want to remove the flags or cut around them. I even remarked to others that I was concerned that the company went out of business based on their lack of response. The company finally reached out to me after the fourth voicemail. The individual told me that there voicemail system was supposedly not operating properly and apparently did not receive my earliest voicemails. She did not mention anything about anyone stopping by to complete the service even one time, let alone twice. The individual then informed me their employee would be out within the next day or two to apply a treatment and complete the aeration. The employee did stop by and completed a treatment, but still had not completed the aeration. I left one more message for the company at 5:07pm on 11/19/saying that I expected a refund from the company for the incomplete service since it was still not completed and at that point it was too cold for the service to be done. I did not receive any additional communication until this spring when the company sent us a mailing attempting to get us to renew the service with them. There was still no mention of anything regarding the previously incomplete service. I just took the flags out of my yard two Sundays ago on April 12th that I put in last fall for the aeration service. Once again, I am going to accept the refund since they did not perform the service, but I do not appreciate them saying that we did not comply with their request because that is exactly what we did. I would expect that if this was really the reason they did not complete the service, they would have contacted me to let me know that is why it was not completed rather than going six months without any contact at all.Sincerely,*** ***
Aeration was not completed due to the sprinkler heads not being marked. Our technician went out to this property on 2 different occasions but because the customer did not mark his sprinkler heads (we did not want to damage the irrigation system on property) we could not complete the work. Customer...
did leave 1 voicemail regarding his frustration which we addressed by placing a rush on his final application. However, the sprinkler heads not being marked is out of our control. Refund in the amount of $187 (what the customer is asking for) PLUS tax 9.58 = $196.54 is being put in todays mail.