Affordable Contracting

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is somewhat satisfactory to me Please notify the company that retaining $is an inflated amount considering I received no benefit at all from their 'house call' - only frustration and a commitment to spread the word of their lack of customer consideration Regards, [redacted] ***

Please remove this complaint from our file as it is not valid and untrue The person registering the complaint is not our customer Her brother (Mr [redacted] ) is and he scheduled and paid for the service for their mother's dryer He is very happy with the service we provided This woman did not schedule the service, was not present for the service and did not pay for the service This job was completed on 06/23/and the dryer is working at this time It should be noted that MrWashington called our office on 06/22/apologizing for his sisters actions and told us to ignore any future phone calls from her They seemed to be having a personal conflict of some sort.Sincerely,Jessie O

Initial Business Response / [redacted] (1000, 8, 2016/06/04) */ Ms [redacted] Attached you will find our response to the claim filed with the Revdex.com by [redacted] ***Any further communications from you may be sent directly to this email addressWe will not be dealing with Mr*** any further as the letter will clearly explain Poe and Son's Work Clothes has been in business for years nowWe have a wonderful reputation with our valued consumers and the unions in the area that we work withIt has been owned and operated by [redacted] for the entire yearsWe've never experienced such an issue as is the current situation with Mr***Our response is clear in the fact that we will have no further dealings with Mr [redacted] and he will be considered trespassing should he return to this business We are limited in how much we can discuss beyond this response due to the possible legal nature should the associate go forward with pressing stalking and harassment charges against Mr***, as she has been advised to by the local police chief and district attorneyIt is my hope that after this response we will be done dealing with Mr [redacted] altogether If you have any questions feel free to contact us directly via email Thank you and have a wonderful day!! Poe and Son's Work Clothes Initial Consumer Rebuttal / [redacted] (3000, 10, 2016/06/06) */ (The consumer indicated he/she DID NOT accept the response from the business.) They didn't try to resolve my issue whatsoeverThe owner had me come in and then called the cops on me because I told him I would be contacting the Revdex.com because I wasn't happy with his decisionI don't think a business should be able to get away with ripping me off of my [redacted] bucks with no repercussions

I am rejecting this response because: settlement release letter not satisfactoryBusiness would like to restrict my ability to post their business practice...for example, they evidently send unqualified technician to state a expensive part needs to be replaced, then fortunately for me, that part wasn't availableI googled the trouble & low & behold, the door latch never appeared as a correctionMyself & my husband located the thermal cut-off on the rear of the oven, I proceeded to take it to a parts store on brandingThe tech there proceeded to measure the ohms, pushed the reset button (which I mistakenly thought was a fuse) & stated it worked fineTo replace it only if it goes outBeing burned once I was hesitant to give it a go but I took the original part home & reinstalled itGuess what, my oven works fineSo therefore, I'm assuming that the repairman sent out initially should have found & corrected the trouble on the same dayNot leaving me with no contact until a complaint was filed.I did agree to a reasonable service charge to settle this matter, however I did not agree to $which is what they've offered, nor am I signing away my rights to post or contact the news mediaThis is evidently how this business keeps their A+ rating, which is highly misleading
Regards,
*** ***

Unfortunately, the part needed to repair Mrs***'s oven is still on "National Backorder."We have spoken to Mrs*** and have agreed to issue a courtesy refund I emailed a Settlement & Release letter to her this morning Once it is signed and returned we will issue a credit
back to her credit card.Thank you!Mike O.Fast Appliance Service

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me, only when the full refund is received
Regards,
*** ***

The ***'s are entitled to a full refund and I am working on getting it processed As they have already initialed a dispute with their credit card company I have to wait for that documentation *** is no longer working for our company I am sincerely regretful Mrs*** felt
pressured into a repair she wasn't sure of That is not how we conduct business at Fast Appliance Service and subsequently is why *** was with us for a very short period as he did not represent our company for the values we stand for. Mr***'s request for a full refund will be honored. Sincerely,*** ***

Company's response below:RE: Complaint ID ***Mrs***' refund in the amount of $has been processed. She should check with her credit card company to confirm same. The gasket needed for her refrigerator is unfortinately no longer available by the manufacturer. We have
issed a full refund minus the initial service call of $85.00.Thank you!*** ***Fast Appliance Service

Initial Business Response /* (1000, 8, 2016/06/04) */
Ms. [redacted] Attached you will find our response to the claim filed with the Revdex.com by [redacted]. Any further communications from you may be sent directly to this email address. We will not be dealing with Mr. [redacted]...

any further as the letter will clearly explain.
Poe and Son's Work Clothes has been in business for 18 years now. We have a wonderful reputation with our valued consumers and the unions in the area that we work with. It has been owned and operated by [redacted] for the entire 18 years. We've never experienced such an issue as is the current situation with Mr. [redacted]. Our response is clear in the fact that we will have no further dealings with Mr. [redacted] and he will be considered trespassing should he return to this business.
We are limited in how much we can discuss beyond this response due to the possible legal nature should the associate go forward with pressing stalking and harassment charges against Mr. [redacted], as she has been advised to by the local police chief and district attorney. It is my hope that after this response we will be done dealing with Mr. [redacted] altogether.
If you have any questions feel free to contact us directly via email.
Thank you and have a wonderful day!!
Poe and Son's Work Clothes
Initial Consumer Rebuttal /* (3000, 10, 2016/06/06) */
(The consumer indicated he/she DID NOT accept the response from the business.)
They didn't try to resolve my issue whatsoever. The owner had me come in and then called the cops on me because I told him I would be contacting the Revdex.com because I wasn't happy with his decision. I don't think a business should be able to get away with ripping me off of my [redacted] bucks with no repercussions.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is somewhat satisfactory to me.  Please notify the company that retaining $85 is an inflated amount considering I received no benefit at all from their 'house call' - only frustration and a commitment to spread the word of their lack of customer consideration.  
Regards,
[redacted]

Please remove this complaint from our file as it is not valid and untrue.  The person registering the complaint is not our customer.  Her brother (Mr. [redacted]) is and he scheduled and paid for the service for their mother's dryer.  He is very happy with the service we...

provided.  This woman did not schedule the service, was not present for the service and did not pay for the service.  This job was completed on 06/23/2015 and the dryer is working at this time.  It should be noted that Mr. Washington called our office on 06/22/2015 apologizing for his sisters actions and told us to ignore any future phone calls from her.  They seemed to be having a personal conflict of some sort.Sincerely,Jessie O

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 10682545.  The matter has been resolved and the dryer is fixed. However, my complaint about the customer service of this company is COMPLETELY VALID. Though payment to the invoice was made through my brother, [redacted], (the name which this "business" has misspelled) Jessie O is NOT privy to our family's finances or relationships, so the fact that she commented on either..well that speaks to how unprofessional this "company" is. The bottom line is this..the agreed to terms between this "company" and my brother was the repair was supposed to be made on 06/22/2015 between 12 pm and 2 pm and it wasn't. Any reputable company would have attempted to send another repairman out same day, or reduced the cost of the service, as it was not provided in the promised time frame. Given the cost of this service (over $400, which, yes I DID HELP PAY FOR), you would think this is the LEAST they could do.  Since this company did neither of these things, well again it speaks to how this company operates.  At this point, what's done is done.  Payment has been made, the dryer fixed, and we will, hopefully, not have to deal with this "company" again. Given the fact that we cannot verify the parts that this "company" installed are new parts, we will see how it turns out. Regards,
[redacted]