Affordable Dentures & Implants - Port St. Lucie

2 yr warranty, but broke 4x in 4 yrs, 3 after warranty. requested replacement since they are defective. They refused & want me to pay $195 for liner.

Been customer over 10 yrs... In 2015 I had to replace my top plate because the ones I had at the time broke in half & the $200 repair job never fit my mouth again.
In 2015 (I can't remember the month) I got a new upper plate. they were the best they had at time (Premiums-2 yr warranty)for $1,000 cash. They fit fine in the beginning, but noticed material looked thin and right eye-tooth was cracked.

It took 4 trips for them to admit they had to replace it, but finally got done. However, they didn't fit them in my mouth, they were handed to me in a plastic bag by the receptionist. They didn't fit good, left glue all over teeth. But I was so afraid to bring them back again and couldn't take more time off work, that I just let it go. I did noticed that because they were crocked over time it changed my smile, but I felt that was my own fault for not saying anything.

Then in mid 2019 (Can't remember exact date) I dropped them on the bathroom counter and they cracked down the middle. For $200 cash, they patched them because they were out of warranty. However, it was different material and a different color . They sure didn't suggest a reline at that time!
Next on 9/7/19 I was brushing my teeth, felt them give and they slipped from my hand into the sink. I found the entire right back corner missing. I then called and made an appointment for 9/19/19. But on 9/12/19 the same thing happened to the left rear corner. So I called & told them what happened and was told I had to wait until my appointment.

On 9/19 upon arrival, the Dentist looked at the teeth and when I mentioned replacing them since they have broken four times since I got them in 2015, he got the Off. Mgr.
She said the best they could do was fix the missing parts & do a reline for $195 (which according to her covered just materials). I saw on the "Chart Of Services" Relines are $195 for everybody. Obviously they were trying to get me to cover the entire cost not just materials. She didn't comment!

I knew the way they were broken, they would never fit right again and I wasn't going to pay for another repair which will eventually break again. That would be $400 thus far for a $1,000 purchase. So I mentioned them doing that and charging me nothing. The Off. Mgr left the room, came back and said the lab refused!

So my next suggestion; 1) Replace mine with the same thing, which now only cost $825 and has a four year warranty instead of two; or 2) Give me credit for mine toward one of the newer type dentures (in which there were two). One cost $1,135 and the other (snap in) cost $2,000.

The Off. Mgr. said she had to confer with a higher authority and left the room. She came back in a matter of minutes and said they refused that as well. The best they could do was a repair and reline for $195. I told her they didn't need a reline and a repair like that would probably break again.
She asked me again how this happened, when I told her how I felt them give and then they slipped from my hand into the sink (about four inches), she tried to tell me that was probably how they broke. REALLY! Twice in a matter of a week...!

At that she said that was my choice, handed me back my teeth and escorted me to the receptionist.

I have pictures of my teeth, I just don't know how to upload them.