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Affordable E H M Reviews (1)

Review: I was ordered to do 15 days of electronic home monitoring by the courts. So, intially, I had scheduled an appointment to get hooked up, & drove over for this appointment, but when I arrived, I discovered that they had closed the office 30 minutes early. When I finally got the gentleman on the phone; he was very polite & apologized profusely. We then rescheduled for a couple of days later. He also mentioned that possibly we would get a discount for the inconvenience. So then, on 11/06, I called their office to inquire on the date & time in which I could drive over to be released. I was told 10:30 am on 11/07. And so the next morning, (today) I drive over, and the guy in the office ([redacted]) says he cant take me off it, that its to early, my actual day to be released is tomorrow, and since thats a Saturday, I would have to wait until Monday to be released. The gentleman [redacted] also the ine who paid for their service) that drove me over h myself began to ask simple questions, trying to better understand the situation. I explained that I called tbe previous day and was given an appt time. The man called his coworker to talk to him about it. The man I spoke with on the phone the day prior, said he informed me that he was not in the office and couldnt verify anything while I was on the phone with him... That is not true, I was never I informed of any information like that. I proceeded to tell the man in the office that, and ask some more questions; when he decided to tell [redacted] to "get the [redacted] out of his office." Because [redacted] was also trying to ask quedtions and better understand. [redacted] at this point was going to loosen my bracelet because it was too tight. Again, he's informing me that he could not take it off because it was to early. When I was finally able to tell him that I was never informed over the phone that his coworker wasnt in the office, [redacted] told me "I dont have to listen to this [redacted]!" so, basically just called me a liar. At this point, I simply told [redacted] to take it off.

Product_Or_Service: electronic home monitoring

Account_Number: [redacted]Desired Settlement: DesiredSettlementID: Other (requires explanation)

I would like for the company to submit a decent and honest report regarding the time I was on their program. I hope that [redacted] can recognize his poor behavior and customer service skills and not just admit but possibly make an effort to apologize to at the very least, [redacted] for his behavior.



Initial Business Response /* (1000, 6, 2014/11/13) */

[redacted] was given a $40.00 discount on the services provided due to her first appointment being rescheduled and her being inconvenienced. A few days prior to her removal date she made a call to me, [redacted] to ask if she could come in at 10:30 the following day to be removed. My response was If tomorrow is your last day then yes, but I'm currently unable to check your file and can not confirm the final day of your sentence. The following day she arrived and was told that she could not be removed until the next day in order to fulfill her obligation to the court. She was very dissatisfied with this. She then asked me to remove the device and I did. Affordable EHM reserves the right to refuse service to anyone. At this time we would not provide any services to [redacted].

Thank you

Affordable EHM

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Description: Burglar Alarm Systems - Dealers, Monitoring & Service

Address: 1202 Black Lake Blvd SW, Olympia, Washington, United States, 98502-7207


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