Complaint: I am rejecting this response because: The owner of the business called me to share his outlookHe asked me why I did not call or email him to say that I was going to file a complaintI said that I had multiple times and have the emails to prove itRichard, the owner, did not want to have a discussion or hear what I had to sayHe went on for quite awhile telling me why he was correct and why I was not someone he wanted to work forHE ALSO ADMITTED THAT HE HAD STOPPED READING MY EMAILSIf he had simply read my emails and followed through in a professional manner, we would not be at this pointIt is not okay to be rudeRichard agreed to pay me the amount in my application I feel that Richard is NOT someone who can admit that he made a mistake even to the point of putting me down as a person before accepting even the smallest amount of responsibility At this time, I feel that we have agreed to disagreeI will consider this matter closed when I receive the final payment Thank you for your helpI sincerely appreciate having the Revdex.com "provide a voice " for me Regards, D [redacted]
Here is my response to the complaint "I was never informed of a need for reimbursementThis is the first I'm ever hearing of a need for reimbursement This complaint was filed months after the job was completeAnd I did not cut off communication after job was completeAs a matter of fact we did another job for this customer who referred us to her clientThis whole complaint is odd but I do believe I know where it is coming fromI decided it was not in the companies best interest to do any future work for Mrs A [redacted] On the day I arrived she complained about a previous person who worked at her home and wasn't showing positive signs of being a customer who could be satisfiedThis complaint is exactly what I expected after we began working And as far as personal parts of this referring to me being stressedIt's hard to help a customer when they themselves cannot figure exactly what they wantWe had about email exchanges before the job ever occurredAnd each time it was a new question or new twistThe actual job was installing two ceiling fans and LED retro kit lightsThe materials alone were over $since the fans were M [redacted] fans that the customer requested we purchase for them Unfortunately we can't satisfy the entire population but we have thousands of other customers who are very satisfied and happyWe are going to give her the money back as she has requested and it's not an issueI simply wish this matter could have been resolved by her communicating these things to me directly before filing a complaint with the Revdex.com R [redacted] Affordable Electricians, Inc
Complaint: I am rejecting this response because: The owner of the business called me to share his outlookHe asked me why I did not call or email him to say that I was going to file a complaintI said that I had multiple times and have the emails to prove itRichard, the owner, did not want to have a discussion or hear what I had to sayHe went on for quite awhile telling me why he was correct and why I was not someone he wanted to work forHE ALSO ADMITTED THAT HE HAD STOPPED READING MY EMAILSIf he had simply read my emails and followed through in a professional manner, we would not be at this pointIt is not okay to be rudeRichard agreed to pay me the amount in my application I feel that Richard is NOT someone who can admit that he made a mistake even to the point of putting me down as a person before accepting even the smallest amount of responsibility At this time, I feel that we have agreed to disagreeI will consider this matter closed when I receive the final payment Thank you for your helpI sincerely appreciate having the Revdex.com "provide a voice " for me Regards, D [redacted]
Here is my response to the complaint "I was never informed of a need for reimbursementThis is the first I'm ever hearing of a need for reimbursement This complaint was filed months after the job was completeAnd I did not cut off communication after job was completeAs a matter of fact we did another job for this customer who referred us to her clientThis whole complaint is odd but I do believe I know where it is coming fromI decided it was not in the companies best interest to do any future work for Mrs A [redacted] On the day I arrived she complained about a previous person who worked at her home and wasn't showing positive signs of being a customer who could be satisfiedThis complaint is exactly what I expected after we began working And as far as personal parts of this referring to me being stressedIt's hard to help a customer when they themselves cannot figure exactly what they wantWe had about email exchanges before the job ever occurredAnd each time it was a new question or new twistThe actual job was installing two ceiling fans and LED retro kit lightsThe materials alone were over $since the fans were M [redacted] fans that the customer requested we purchase for them Unfortunately we can't satisfy the entire population but we have thousands of other customers who are very satisfied and happyWe are going to give her the money back as she has requested and it's not an issueI simply wish this matter could have been resolved by her communicating these things to me directly before filing a complaint with the Revdex.com R [redacted] Affordable Electricians, Inc