Affordable Exteriors

This letter is in response to a complaint filed by a customer in retaliation of our Company trying to get paid 5months after the job was complete and the payment was dueWe have been in business for almost a year andcompleted hundreds of roofing project and this is the first time anyone has filed a complaint with the Revdex.com.• Weeks after completing Mr [redacted] roofing project and weeks after us trying to reach him for payment inJune, he advised us that all debris was not picked up and that some vents were not painted as promised.My partner and I promptly responded by personally visiting his home to take care of his concerns.• We do not leave extra packages of shingles because we purchase additional materials in case his insurancecompany measures the roof incorrect ly we are not holding up the crew while we pick up add itionalmaterials and we do leave behind open packages if there are any.• We did schedule a final inspection and no one was home when we arrived.• His warranty paper work was dropped off when we finally reached him when trying to collect the finalpaymentWe have included a copy for your convenience.We have enclosed our contract and our email correspondence with Mr [redacted] for your convenienceWe interactwith many customers and over time we have learned by peoples' actions when they are not acting in good faith.• We negotiated a new roof for Mr [redacted] with his insurance company which cost $5,of which his outof pocket cost was only hid deductible of $1,In an attempt to make him happy for the nails not pickedup and the spray paint not being completed we gave him a credit of $We also waived our monthlyprocessing fee of $per month for his payment arrangement.• Mr [redacted] signed a recurring payment authorization (attached) and agreed to notify us days prior to thepayment date if there were any changes to that accountWe would have been satisfied with ANY noticeor communication.• Mr [redacted] signed and dated a contract (attached) which includes very clear and simple language (highlightedfor your convenience) stating that "the homeowner agrees to pay the full amount allowed by theirinsurance including the deductible"We have also attached the insurance document showing what we were to be paidMr [redacted] may also be subject to a fraud charge initiated by the insurance company if weare not paid in full as the deductible is considered part of the payment by the insurance companyWe willsend them a copy of our response to you as well.• We have been very patient evidenced by the timeline of our contact timeline with Mr***.• On 9/22/at 12:I sent a very professional email to [redacted] because he was not returning our officescalls and considering it had been almost months since we completed his project.• We have never threatened Mr***, on the contrary, his email dated 9/22/at 12:(enclosed &highlighted portion) we took as a threat of harming our business if we continued collection activityAliisaid was that "negative publicity could go both ways and that we had been very patient".• The $we requested was for each monthly payment that should have been made under our paymentarrangementIn conclusion, we feel this homeowner has the money to pay us but chooses not to as evidenced by his statementin his email that his business is too busy to return our calls or contact us about a bad credit cardWe will pursueall legal avenues including contacting him to collect the money he owes as we cannot work without a profitWewill try and only contact him in writing for our protection of his defamation and slander of what we may have said.We cannot remove the lien until we are paid in fullWe will (or have by the time you receive this letter) file a smallclaims civil complaint to get a judgement and pursue a garnishment against him, his wife and his businessWehope that we have provided enough information and supporting documentation to show that we have respondedtimely to Mr [redacted] concerns and that we have acted responsibly and professionally at all times.Respectfully,Dan G [redacted] , PresidentAffordable Exteriors, Inc **Attachments redacted by Revdex.com staff**

October 13, 2016Revdex.com Complaint ID#: [redacted] Date Filed 9/22/2016We will respond to Mr [redacted] continued writing in order for ease of trying to follow:Item 1: The nail issues, leaning stack & painted metal on his roof was resolved in June.I appreciate that Mr [redacted] has recollection of conversations that he had with the person that sold him the roofBut, the reason there are contracts especially for Companies with employees is so that all the parties are working with the same set of factsWe have provided the original contract signed by Mr [redacted] and I have highlighted where it states that the homeowner agrees to pay the full amount of the Homeowners Insurance Estimate (which we previously attached) and the homeowners deductibleWhether Mr [redacted] recalls the appointment or not Bruce K [redacted] did show up as Mr [redacted] states to do a job inspection and attempted to resolve the unpainted stack.It is preponderous that we drove to his home to address his issues and only stood in his back yard to talkWe may have been talking while looking for nails but he still owes the deductible for the roof.We are not a bank or financing company., we are a small family owned businessWe offered a payment plan to help Mr***We are sorry for processing his payment after the agreed dateSince then we have added procedures in our office in insure we run clients credit cards on time.Per Mr***, his card was replaced on 9/18/and we have still not been called with the new information which simply shows that he has no plans of paying us for the work done.Mr [redacted] violated our payment agreement (please see the terms at the bottom of the payment agreement) by not providing new payment information or by at least contacting us to make us aware of the situationIn addition, between 9/and 9/we made several attempts to contact Mr [redacted] to find out why the card did not go through and he refused to return our calls or emailsThis is why I sent the email 9/22/advising him of the lean and requesting $which represented the months since we installed his roof without a payment.We used all the materials approved by the insurance companyAnd I have provided the approved insurance document in my previous responseInsurance companies measure these jobs very tight and do not provide money for us to buy extra materials to leave for the homeownersWe do leave any open or partial packages but it appears we had none on Mr [redacted] projectA\n unopened package of shingles costs approximately $and we will be happy to provide a brand new bundle of shingles if he pays the entire deductible as required by law.The reason we did not put a sign in front of Mr [redacted] home is that is the home and yard is run down and dirty and did not want a sign thereWe had signs at other homes on that block.Item 5: Mr [redacted] allegedly told our sales person day that he did not have the full deductible but still signed a contract stating he would pay the full deductibleIt has been almost months and we have received $If Mr [redacted] was operating in good faith I think we would have been paid by nowInstead he is trying to harm our flawless reputation by retaliating with this complaint.We have bullied or threated nobodyOn the contrary we have been taken advantage of by a consumer, Mr [redacted] that got a free roof from his insurance company and is trying to get away with not paying the deductible which is a crimeWe have liened the home as provided by Idaho Statue, we have filed a civil complaint, we will seek a judgment and we will pursue garnishment against him, his wife and his bank account(s)We did not start any of this until months of being subjects to Mr [redacted] delays and deceptionsIn summary, we are a small business that operate on small margins and cannot afford to let individuals like Mr [redacted] take advantage of our hard working familiesWe offer to stand by our workmanship if there were any workmanship complaintsWe offer a 5-year warranty which is one of the best warranties in our industryWe will also continue to exercise our legal rights to collect the money for materials and labor provided and completed as contractedWe really do not understand what the complaint is except that Mr [redacted] does not want to payMr [redacted] signed a contract, the insurance company provided the scope of work, we did the work and Mr [redacted] does not want to pay