Whatever you do, avoid this company When I called to set up an appointment to run a waterline for a fridge, I was told that the hourly rate was $**/hour and that the job would take about *-hoursI set up the appointment for later in the week at 8am At 4AM, I left Columbus (where I had an unexpected work trip) and arrived in plenty of time to clear a path for the plumber prior to the expected and agreed upon time of 8amI arrived home, cleared the site, made some coffee, and waited until 8am….and waited, and waited At 9am I received a call that the “plumber” is loading the required materials needed for the job into his vehicle and will be leaving shortly He arrived at our house, looked at the job, and decided he needed to head to the hardware store to pick up some 1/4” tubing (it should be noted, that EVERY fridge uses this size of tubing, so if you were a real plumber, you should take it to any job that you've been told is to connect a fridge waterline)When he returned, at 9:50am, he ran a new line to an existing compression valve, and was done at *0:30am (minutes total) He came back from his vehicle where he was preparing the bill, and my wife pointed out to him that the water from the fridge ran EXTREMELY slow…with no exaggeration, it took minutes to fill a 12oz glassHe said that it was because it was a 1/4; water lineWe didn't push it further, as he then presented a bill with a charge for two hours of labor and that the parts were $**, for a total of $*** I pointed out that there was only minutes of labor…not *** He responded by saying that the “truck is of limited size, and I can’t stock everything needed to do a job.” While I completely understand that statement in the abstract, the part needed here (plastic tubing) is the most generic part that would be needed for any refrigerator waterline -- it should either be on the truck already, or put in the truck if a fridge waterline is part of your jobs that dayIt would be like hiring an arborist to cut down a tree, and him neglecting to bring a saw to the job – and then having him charge you for the hour it takes for him to go shopping for a saw I called the shop, and spoke to someone about the overcharge, and then this person would cover the hand piece of the phone and talk with Edward S [redacted] (the proprietor) and we had a labored conversation with him relating my comments to Edward, then relating his comments back to me, and back and forth - I imagined him standing right behind the employee serving as a mediatorEdward claimed (through his employee) that he had quoted me hours (not the actual 1-hours we discussed) and that an hour long trip to the hardware store is an appropriate part of every jobEventually he grudgingly agreed that an hour of labor would be a more appropriate charge After the “plumber” left, I called a coworker of mine who seems fairly handy, and asked him why the fridge takes such a ridiculous amount of time fill a small glass with waterMy coworker said that the valve (which was likely from the *970s) was likely clogged up with minerals and funk from the previous years of useHe was surprised that the worker didn’t replace the original valve, or what he felt that a REAL plumber would do, would be to “toss the compression needle valve, cut the pipe, and solder in a T with a ball valve” I just wanted the fridge to work (and didn't want to learn how to solder...which of course is why I tried to hire a plumber), so I ran off to a hardware store, bought the same kind of valve that was on the pipe (from the 1960s) and replaced the original valve$ [redacted] later, the fridge fills a glass of water quicklyIn short, we blew $ [redacted] (and almost $***) to hire someone that literally knew nothing about plumbing and left without doing the job correctly (or even with a functioning waterline) and...if that wasn't enough...argued about a blatantly unfair billIn the end I had to do the repair myself If you have anything that you’re even remotely considering hiring EMS for, I would recommend you STAY AWAY FROM THIS COMPANY either contact a different company or buy a friend/coworker/neighbor a $ [redacted] bottle of scotch to have them help youEither way the job will be done right, you'll spend less money, and you won't blow an entire day fixing screw ups -- not to mention you might even become friends with that co-worker or neighbor
Whatever you do, avoid this company.
When I called to set up an appointment to run a waterline for a fridge, I was told that the hourly rate was $**/hour and that the job would take about *-2 hours. I set up the appointment for later in the week at 8am.
At 4AM, I left Columbus (where I had an unexpected work trip) and arrived in plenty of time to clear a path for the plumber prior to the expected and agreed upon time of 8am. I arrived home, cleared the site, made some coffee, and waited until 8am….and waited, and waited.
At 9am I received a call that the “plumber” is loading the required materials needed for the job into his vehicle and will be leaving shortly.
He arrived at our house, looked at the job, and decided he needed to head to the hardware store to pick up some 1/4” tubing (it should be noted, that EVERY fridge uses this size of tubing, so if you were a real plumber, you should take it to any job that you've been told is to connect a fridge waterline). When he returned, at 9:50am, he ran a new line to an existing compression valve, and was done at *0:30am (40 minutes total).
He came back from his vehicle where he was preparing the bill, and my wife pointed out to him that the water from the fridge ran EXTREMELY slow…with no exaggeration, it took 4 minutes to fill a 12oz glass. He said that it was because it was a 1/4; water line. We didn't push it further, as he then presented a bill with a charge for two hours of labor and that the parts were $**, for a total of $[redacted].
I pointed out that there was only 40 minutes of labor…not [redacted]. He responded by saying that the “truck is of limited size, and I can’t stock everything needed to do a job.” While I completely understand that statement in the abstract, the part needed here (plastic tubing) is the most generic part that would be needed for any refrigerator waterline -- it should either be on the truck already, or put in the truck if a fridge waterline is part of your jobs that day. It would be like hiring an arborist to cut down a tree, and him neglecting to bring a saw to the job – and then having him charge you for the hour it takes for him to go shopping for a saw.
I called the shop, and spoke to someone about the overcharge, and then this person would cover the hand piece of the phone and talk with Edward S[redacted] (the proprietor) and we had a labored conversation with him relating my comments to Edward, then relating his comments back to me, and back and forth - I imagined him standing right behind the employee serving as a mediator. Edward claimed (through his employee) that he had quoted me 2 hours (not the actual 1-2 hours we discussed) and that an hour long trip to the hardware store is an appropriate part of every job. Eventually he grudgingly agreed that an hour of labor would be a more appropriate charge.
After the “plumber” left, I called a coworker of mine who seems fairly handy, and asked him why the fridge takes such a ridiculous amount of time fill a small glass with water. My coworker said that the valve (which was likely from the *970s) was likely clogged up with minerals and funk from the previous 50 years of use. He was surprised that the worker didn’t replace the original valve, or what he felt that a REAL plumber would do, would be to “toss the compression needle valve, cut the pipe, and solder in a T with a ball valve”.
I just wanted the fridge to work (and didn't want to learn how to solder...which of course is why I tried to hire a plumber), so I ran off to a hardware store, bought the same kind of valve that was on the pipe (from the 1960s) and replaced the original valve. $** later, the fridge fills a glass of water quickly. In short, we blew $[redacted] (and almost $[redacted]) to hire someone that literally knew nothing about plumbing and left without doing the job correctly (or even with a functioning waterline) and...if that wasn't enough...argued about a blatantly unfair bill. In the end I had to do the repair myself.
If you have anything that you’re even remotely considering hiring EMS for, I would recommend you STAY AWAY FROM THIS COMPANY either contact a different company or buy a friend/coworker/neighbor a $[redacted] bottle of scotch to have them help you. Either way the job will be done right, you'll spend less money, and you won't blow an entire day fixing screw ups -- not to mention you might even become friends with that co-worker or neighbor.
Whatever you do, avoid this company When I called to set up an appointment to run a waterline for a fridge, I was told that the hourly rate was $**/hour and that the job would take about *-hoursI set up the appointment for later in the week at 8am At 4AM, I left Columbus (where I had an unexpected work trip) and arrived in plenty of time to clear a path for the plumber prior to the expected and agreed upon time of 8amI arrived home, cleared the site, made some coffee, and waited until 8am….and waited, and waited At 9am I received a call that the “plumber” is loading the required materials needed for the job into his vehicle and will be leaving shortly He arrived at our house, looked at the job, and decided he needed to head to the hardware store to pick up some 1/4” tubing (it should be noted, that EVERY fridge uses this size of tubing, so if you were a real plumber, you should take it to any job that you've been told is to connect a fridge waterline)When he returned, at 9:50am, he ran a new line to an existing compression valve, and was done at *0:30am (minutes total) He came back from his vehicle where he was preparing the bill, and my wife pointed out to him that the water from the fridge ran EXTREMELY slow…with no exaggeration, it took minutes to fill a 12oz glassHe said that it was because it was a 1/4; water lineWe didn't push it further, as he then presented a bill with a charge for two hours of labor and that the parts were $**, for a total of $*** I pointed out that there was only minutes of labor…not *** He responded by saying that the “truck is of limited size, and I can’t stock everything needed to do a job.” While I completely understand that statement in the abstract, the part needed here (plastic tubing) is the most generic part that would be needed for any refrigerator waterline -- it should either be on the truck already, or put in the truck if a fridge waterline is part of your jobs that dayIt would be like hiring an arborist to cut down a tree, and him neglecting to bring a saw to the job – and then having him charge you for the hour it takes for him to go shopping for a saw I called the shop, and spoke to someone about the overcharge, and then this person would cover the hand piece of the phone and talk with Edward S [redacted] (the proprietor) and we had a labored conversation with him relating my comments to Edward, then relating his comments back to me, and back and forth - I imagined him standing right behind the employee serving as a mediatorEdward claimed (through his employee) that he had quoted me hours (not the actual 1-hours we discussed) and that an hour long trip to the hardware store is an appropriate part of every jobEventually he grudgingly agreed that an hour of labor would be a more appropriate charge After the “plumber” left, I called a coworker of mine who seems fairly handy, and asked him why the fridge takes such a ridiculous amount of time fill a small glass with waterMy coworker said that the valve (which was likely from the *970s) was likely clogged up with minerals and funk from the previous years of useHe was surprised that the worker didn’t replace the original valve, or what he felt that a REAL plumber would do, would be to “toss the compression needle valve, cut the pipe, and solder in a T with a ball valve” I just wanted the fridge to work (and didn't want to learn how to solder...which of course is why I tried to hire a plumber), so I ran off to a hardware store, bought the same kind of valve that was on the pipe (from the 1960s) and replaced the original valve$ [redacted] later, the fridge fills a glass of water quicklyIn short, we blew $ [redacted] (and almost $***) to hire someone that literally knew nothing about plumbing and left without doing the job correctly (or even with a functioning waterline) and...if that wasn't enough...argued about a blatantly unfair billIn the end I had to do the repair myself If you have anything that you’re even remotely considering hiring EMS for, I would recommend you STAY AWAY FROM THIS COMPANY either contact a different company or buy a friend/coworker/neighbor a $ [redacted] bottle of scotch to have them help youEither way the job will be done right, you'll spend less money, and you won't blow an entire day fixing screw ups -- not to mention you might even become friends with that co-worker or neighbor
Whatever you do, avoid this company.
When I called to set up an appointment to run a waterline for a fridge, I was told that the hourly rate was $**/hour and that the job would take about *-2 hours. I set up the appointment for later in the week at 8am.
At 4AM, I left Columbus (where I had an unexpected work trip) and arrived in plenty of time to clear a path for the plumber prior to the expected and agreed upon time of 8am. I arrived home, cleared the site, made some coffee, and waited until 8am….and waited, and waited.
At 9am I received a call that the “plumber” is loading the required materials needed for the job into his vehicle and will be leaving shortly.
He arrived at our house, looked at the job, and decided he needed to head to the hardware store to pick up some 1/4” tubing (it should be noted, that EVERY fridge uses this size of tubing, so if you were a real plumber, you should take it to any job that you've been told is to connect a fridge waterline). When he returned, at 9:50am, he ran a new line to an existing compression valve, and was done at *0:30am (40 minutes total).
He came back from his vehicle where he was preparing the bill, and my wife pointed out to him that the water from the fridge ran EXTREMELY slow…with no exaggeration, it took 4 minutes to fill a 12oz glass. He said that it was because it was a 1/4; water line. We didn't push it further, as he then presented a bill with a charge for two hours of labor and that the parts were $**, for a total of $[redacted].
I pointed out that there was only 40 minutes of labor…not [redacted]. He responded by saying that the “truck is of limited size, and I can’t stock everything needed to do a job.” While I completely understand that statement in the abstract, the part needed here (plastic tubing) is the most generic part that would be needed for any refrigerator waterline -- it should either be on the truck already, or put in the truck if a fridge waterline is part of your jobs that day. It would be like hiring an arborist to cut down a tree, and him neglecting to bring a saw to the job – and then having him charge you for the hour it takes for him to go shopping for a saw.
I called the shop, and spoke to someone about the overcharge, and then this person would cover the hand piece of the phone and talk with Edward S[redacted] (the proprietor) and we had a labored conversation with him relating my comments to Edward, then relating his comments back to me, and back and forth - I imagined him standing right behind the employee serving as a mediator. Edward claimed (through his employee) that he had quoted me 2 hours (not the actual 1-2 hours we discussed) and that an hour long trip to the hardware store is an appropriate part of every job. Eventually he grudgingly agreed that an hour of labor would be a more appropriate charge.
After the “plumber” left, I called a coworker of mine who seems fairly handy, and asked him why the fridge takes such a ridiculous amount of time fill a small glass with water. My coworker said that the valve (which was likely from the *970s) was likely clogged up with minerals and funk from the previous 50 years of use. He was surprised that the worker didn’t replace the original valve, or what he felt that a REAL plumber would do, would be to “toss the compression needle valve, cut the pipe, and solder in a T with a ball valve”.
I just wanted the fridge to work (and didn't want to learn how to solder...which of course is why I tried to hire a plumber), so I ran off to a hardware store, bought the same kind of valve that was on the pipe (from the 1960s) and replaced the original valve. $** later, the fridge fills a glass of water quickly. In short, we blew $[redacted] (and almost $[redacted]) to hire someone that literally knew nothing about plumbing and left without doing the job correctly (or even with a functioning waterline) and...if that wasn't enough...argued about a blatantly unfair bill. In the end I had to do the repair myself.
If you have anything that you’re even remotely considering hiring EMS for, I would recommend you STAY AWAY FROM THIS COMPANY either contact a different company or buy a friend/coworker/neighbor a $[redacted] bottle of scotch to have them help you. Either way the job will be done right, you'll spend less money, and you won't blow an entire day fixing screw ups -- not to mention you might even become friends with that co-worker or neighbor.