Affordable Heating and Cooling and Plumbing Reviews (3)
Affordable Heating and Cooling and Plumbing Rating
Description: Heating Air Conditioning Suppliers, Air Conditioning & Heating Contractors - Residential, Plumbing - Renovation & Repair, Plumbing - Contractor
Address: PO Box 3005, Wilson, North Carolina, United States, 27895-3005
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Twice, I had them come out to fix my heat. Each time they found something to replace. Neither time did it fix the problem. After roughly $1500 and two attempts, I decided to find a better repair service.
The tech told me what he had to do and I was billed for more. The owner will not give a detailed statement. I was given false info. Affordable Heating and Cooling is not so affordable. They misdiagnosed my unit and the next evening I had sparks coming from my unit. They came out a day and a 1/2 later and replaced the correct part. Then they came back out because I have been having issues since with not much air coming from the vents. Now on the diagnostic it should have been noticed that one of my copper lines was hot which meant it was clogged. They came out yesterday with supposed "free" diagnostic and found that my liquid dryer was clogged. The tech informed for that he was going to remove my freon from my system into a tank, then change the dryer then return my freon that he removed back into the system. I found out today that I was charged for 5lbs of freon which I knew nothing about. Was also told that the tech was supposed to weigh the new freon ("if" he has used any)and show it to me and the amount that he was putting in. That did not occur either but it falls back to the fact I went by what the tech told me that he was doing and it did not involve any "new" freon. After they fixed it I realized how much I was over charged. The company has refused to give me an itemized statement of parts and labor with price of each. One of the owners yelled at my husband. That is not quality customer service or affordable when you are being duped. I am also on a fixed income and they were made aware of that. This company should be audited and investigated.Desired SettlementSince the Tech told me that he was evacuating my freon then going to replace the dryer filter then put my freon back in I would like to be refunded for the 5 lbs. of freon that they charged me for. I was never once made aware of any new freon being put into my central a/c unit. My husband made an attempt to resolve the issue with this company and was yelled at and verbally abused. I feel this is a fair resolution and if it cannot be resolved in this fairness I will take further legal action. ////
Twice, I had them come out to fix my heat. Each time they found something to replace. Neither time did it fix the problem. After roughly $1500 and two attempts, I decided to find a better repair service.","neg-1