Affordable Homes of Greeley

Complaint: [redacted] I am rejecting this response because: There are several issues we would like to clarify What is the purpose of the Customer CheSheet if not to protect the consumer and [redacted] ? The dents were not on the trailer when we took it there, so it would have made no difference how far back the inspector was from the trailer We had hand washed the trailer about three weeks before the incident and there were no dents They indicate that this is a fairly common occurrence on this type of RV siding If this is the case, why is this not noted on their chesheet? This is a trailer that has been in service for six years If their theory is correct, it doesn't seem reasonable that these dents would show up during the two months it was at their facility When [redacted] and [redacted] came to our home to look at the damage they did identify themselves as service managers How were we to know they weren't when we were never given a business card and had no evidence to indicate otherwise? Their description of what was said by [redacted] and [redacted] is completely inaccurate They both said “Bring it back over and we will take care of it.” We had no idea that this would not happen until the following day when [redacted] called We understand they were not working on the roof but have no idea what could have happened during the two months they had the trailer For us to make a decision, we would like to know what our significantly reduced cost would be to have the repair work completed We would also consider a cash settlement to resolve this issue so we can all move past this dispute Regards, [redacted] & [redacted]