Affordable Homes Realty

We fired this particular property owner because of the liability she was putting our company and staff through during the whole process by not wanting to follow the rules and regulations our managment agreement and of the California Fair Housing act along with being fair to tenants We did had let the owner know the extent of the work needed and not until the very last day (21st day) of returning the security deposit did she let us call a vendor to do the work that she had consistantly called into to us telling us to "charge the tenants for" It is our duty to send something in writing to former tenants letting them know what the owner has done with the security deposit and how much if any, they are getting in return In this case, the owner would find something wrong daily she wanted fixed at her property and called something more to be added to "charge the tenants" However, we continually let her know that unless she was supplying us with an actual invoice proving that she'd fixed the item and something we could mail to the tenants showing proof of the funds taken, we could not randomly take a tenants deposit to fix up her rental property This owner was advised that we could get an estimate for all the "tenant broken/fixable items" and those items could be addressed asap and would be properly addressed in the security disposition Upon that time the owner decided that she would also like more of the items on the list fixed as well and paid [redacted] to take care of items on the list for her Yes, she did vacuum the property after many showings and the owner did visit the property, but due to the illiegal and many liabilities that this owner caused us during the re-renting of this property, we found it better to part ways and asked that any future court proceedings be handled amongst themselves after we had terminated our contracts We advised all parties of their duties, per our manangment role and said that per CA Law, we are only AN AGENT FOR THE OWNERNot the owner, not in control of the property or owners decisions We have included the bill that the owner paid for all work completed (and never once came to us with complaint until now under this Revdex.com complaint), the Tenants list of items charged per the owners request and their credit of deposit, the Accounting of the Owners Statement showing JE of Tenants Security Deposit funds going into [redacted] - [redacted] bank account on the day of accounting, the final bills paid in October as agreed upon, and we closed the account in This is the 1st time I have heard of a problem with a vendor and work on a move out If there was a problem, then Ms [redacted] should have contacted the vendor that did the work since she is the one that paid them, agreed to the work, had the invoices upon and tax season, used them to file taxes and write offs We only hire vendors when we have to for move out purposes when a tenant has damages and an owner holds funds and agrees to have such items fixed Otherwise we'd legally have to refund all of the tenants funds This owner wanted to hold back funds and we did not want to be involved any further with a person of this integrity, especially since she had other units that could put us at further liablity in the future Please remove this from any compaints as this should resolve problem now Thank you, [redacted] , President

I am rejecting this response because:I am emailing copies of letters from *** *** stating that at the walk through performed by affordable home and Mr and Mrs *** were checked off as completed, repaired or needs workAfter producing the evidence plus the work that I had done I feel I'm entitled to a refund of $When Mr and Mrs *** and I went to court she provided evidence to support that the bill from ***'s who contract with affordable home was untrue

We fired this particular property owner because of the liability she was putting our company and staff through during the whole process by not wanting to follow the rules and regulations our managment agreement and of the California Fair Housing act along with being fair to tenants.  We did had...

let the owner know the extent of the work needed and not until the very last day (21st day) of returning the security deposit did she let us call a vendor to do the work that she had consistantly called into to us telling us to "charge the tenants for".  It is our duty to send something in writing to former tenants letting them know what the owner has done with the security deposit and how much if any, they are getting in return.  In this case, the owner would find something wrong daily she wanted fixed at her property and called something more to be added to "charge the tenants".  However, we continually let her know that unless she was supplying us with an actual invoice proving that she'd fixed the item and something we could mail to the tenants showing proof of the funds taken, we could not randomly take a tenants deposit to fix up her rental property.  This owner was advised that we could get an estimate for all the "tenant broken/fixable items" and those items could be addressed asap and would be properly addressed in the security disposition.   Upon that time the owner decided that she would also like more of the items on the list fixed as well and paid [redacted] to take care of items on the list for her.  Yes, she did vacuum the property after many showings and the owner did visit the property, but due to the illiegal and many liabilities that this owner caused us during the re-renting of this property, we found it better to part ways and asked that any future court proceedings be handled amongst themselves after we had terminated our contracts.  We advised all parties of their duties, per our manangment role and said that per CA Law, we are only AN AGENT FOR THE OWNER.... Not the owner, not in control of the property or owners decisions.  We have included the bill that the owner paid for all work completed (and never once came to us with complaint until now under this Revdex.com complaint), the Tenants list of items charged per the owners request and their credit of deposit, the Accounting of the Owners Statement showing JE of Tenants Security Deposit funds going into [redacted]-[redacted] bank account on the day of accounting, the final bills paid in October as agreed upon, and we closed the account in 2016...   This is the 1st time I have heard of a problem with a vendor and work on a move out.  If there was a problem, then Ms. [redacted] should have contacted the vendor that did the work since she is the one that paid them, agreed to the work, had the invoices upon 1099 and tax season, used them to file taxes and write offs.  We only hire vendors when we have to for move out purposes when a tenant has damages and an owner holds funds and agrees to have such items fixed.  Otherwise we'd legally have to refund all of the tenants funds.  This owner wanted to hold back funds and we did not want to be involved any further with a person of this integrity, especially since she had other units that could put us at further liablity in the future.   Please remove this from any compaints as this should resolve problem now.   Thank you, [redacted], President

To Revdex.com,From: Affordable Homes Reality.Subject : Tenants AUTO PAYMENT. We had the daughter of one of the tenants call and stated we withdrew funds from her mother's account. Her mother gave 30 day notice and moving out of property.  She was paying her rent via ACH online automatically.  The...

daughter wasn't on the lease, She was told the basic rules and deposit requirements for the state of California, Which states we have 21 day to complete the move out requirements and to refund the tenants deposit less rents due and damages. information about tenants are not disclosed.After investigation of her complaint about us auto-payment from her mothers account, It was explained that we use a third party service to receive rents, I have enclosed a copy of the contracts . The issues the daughter had is she believed we had access to her mothers account and that we withdrew her rent funds. That is not the case. Tenants control their payments from their own banking account and their owner personal log in using a 3rd party company with our software.  All we provide is a tenant portal that requires the tenant to sign in and create there own password and account. We have nothing to do with removal of funds from account and our policy is to wait until damages are reviewed upon final move out before refunding any funds left in the owners account on their behalf.  I believe after the third conversation with the daughter, I explained if her mother didn't remove us from auto-pay at her bank the bank will send a paper check. After I explained this she understood.The three tenants on the lease received their deposit and the extra rent sent via auto-pay upon security deposit disposition completion. As explained to the daughter, although rents takes 72 hours for the bank to process and anytime before that, the tenant can stop payment on the funds.  We as a mgt co on tenants behalf could have asked for a refund through 3rd party, however it may take up to 3-4 weeks.  The way we refunded within 21 days with deposit, the refunding rent funds to tenant was faster for them and a for sure way of getting funds.  Daughter stated that she was going the remove this complaint upon this full satisfactory explanation above. Respectfully [redacted].

Mrs.[redacted], [redacted]’s spouse, called our office prior to completing the application and asked the status of several properties, [redacted] informed her that the properties she was interested in were undergoing quite a bit of maintenance and that they would not be move in ready in the time...

frame she needed. Mrs. [redacted] applied several days later and stated she thought she would try to get approved for one of our properties regardless of the properties availability status. [redacted] informed her that our office would update her as soon as the property was ready for showing or move in and she asked that we hold off on screening her application until a property was ready. She continued to explain that she was applying for several properties through many companies and she did not want unnecessary inquiries showing on her credit. [redacted] printed her applications and noted a hold to comply with Mrs. [redacted]’s request. [redacted] informed Mrs. [redacted] that her spouse, Mr. [redacted], had applied for two separate properties by completing two separate applications for himself. [redacted] informed Mrs. [redacted] that although our applications are NON-REFUNDABLE (as stated on the terms of agreement on the application) our office would allow either Mr. [redacted] or Mrs. [redacted] to come in, show their ID and pick up the third (unnecessary application fee) as it was a simple mistake. Mrs. [redacted] came into the office several days later and asked that we withdraw both her and Mr. [redacted]’s applications because they had been approved for another property through a different property management company. [redacted], designated broker for Affordable Homes Realty, Inc., met with Mrs. [redacted] and provided her with $30.00 cash from Affordable Homes Realty’s petty cash for reimbursement of Mr. [redacted]’s second application. Mrs. [redacted] thanked [redacted] for being considerate of their situation and that she did understand that the $30.00 application fees are non-refundable. Two weeks later Mr. [redacted] came into Affordable Homes Realty claiming he was owed $45.00 and that we gave his spouse $45.00 two weeks prior when she came in to the office for reimbursement, both are incorrect. [redacted] showed Mr. [redacted] their applications, the fees they had been charged, the cancellation note from Mrs. [redacted], and the payment receipt from [redacted]. Affordable Homes Realty, Inc. kept $60.00 from the couple, $30.00 per application, as they are non-refundable and it states this very clearly in the terms of agreement when applying for a property. They called prior to applying and [redacted] advised the couple to not apply as the properties would not be ready in their time frame. Regardless of the advice they received from our office, the couple applied and later asked us not to process their applications. However, they paid a total of $90.00 in application fees but they did receive a $30.00 refund due to Mr. [redacted]’s duplicated application.

Review: Refuse to fix a/c unit in the midst of 100+ degree weather! Will not contact us in regard to repairs reported. Treat us with indignant & rude tones.

I have reported several maintenance issues to affordable homes realty. The main one is the a/c unit in the front room constantly freezes up, shakes violently, and outright does not work. This is an issue that has been ignored by them in the midst of 100+ degree weather. We had to purchase an additional unit out of our own pocket for our bedroom because the one in the living room is insufficient to cool the house and the property mamagement would not provide ANYTHING at all. Our house gets full sun all day, single pane windows, poor weather sealing, gaps in the window frames which 2 are rotted so badly that they fall apart in the rain. The other main issue is that there is ONE 20 amp breaker running 5 or more outlets so when the a/c in the living room shakes and shuts down it trips this breaker. The breaker runs the ONLY outlet in the bedroom, the washer and dryer outlets, the fridge and microwave outlet along with another one in the kitchen and the 2 outlets in the living room. The property management knows due to my reporting that we have lost food from the fridge from the breaker being tripped while we were gone leaving our dog at home. On that day it was 109 degrees and when we got home it was 97 degrees inside and we had to give our dog as cold a bath as we could to cool her down. We are so distraught by the lack of concern for our dog's health that we absolutly will not be renewing our lease! This property mamagement company treats us like we are asking them to rebuild the house out of gold! They speak to me like I sm an it, with condesending tones, indignant attitudes and put us off as much as possible. I am so fed up with their lack of action and horrible customer service coupled with their extremely rude attitudes, that I will be preparing legal actions to ensure we get our full deposit back upon vacating. Mind you, when we moved in, the residence was absolutly FILTHY, UNKEPT AND DELAPIDATED SO BADLY, THE MAINTENACE GUY THE OWNER HIRED HAD TO BE HERE FOR EVERYDAY OF A WEEK STRAIGHT, WE HAD 7 family members and a professional cleaning company come in to clean all weekend before we could even move in! The furnace also did not work when we moved in. My stepdad cleaned literally a POUND AND A HALF of debris out of the furnace, then it was also leaking gas so pg&e had to come in to fix it! This house was so cold that we had to buy a heater and heating blankets just to stay warm! This has been a NIGHTMARE! Please do not rent from these people, especially 105 or 107 los vegas! Our next door neighbor has had THE EXACT SAME ISSUES!!!!!!!Desired Settlement: All we want is the repairs to be made in a timely (one month or less from july 12 2013) and to be treated with respect!

Business

Response:

Business' Initial Response

A new A/C window unit (4 others in the house) was put into Mr. [redacted]'s home by the homeowners contractor. The homeowner is a new client and we inherited the tenant, property, previous issues, conditions, and problems that existed prior to us coming into the picture. The owner has exercised his right to be the main contact for ALL REPAIRS and we cannot send a vendor out to the house to have anything done without the owners permission. We have had our hands tied in this case from the beginning. Mr. [redacted] at first was using profanity, was extremely rude and excessively harassing the agent in charge of coordinating the repairs with the owner. So the agent had to stop responding due to the language and type of abuse he was taking. We talked to the owner and received approval to let the tenants out of their lease if they were unhappy with the home. Then, Mr. [redacted] came into our office angry and we talked him through the process and that we personally are not responsible for lack of service, we told him about the calls to the owner and all of the things we have done to try to help him. By the time he left last week, he was saying how sorry he was and was apologizing for his behavior and saying that he was extremely sorry. He also didn't want to move yet. He might look for another place. We think he has done his best to keep up the unit and he is happy to have the new a/c unit right now. There were 4 other units in the house. This was just an additional one.

Consumer's Final Response

(The consumer indicated he/she DID NOT accept the response from the business.)

First and foremost my visit to the office was to appoligize for the profanity I used while leaving messages after this install was put off for a month! Second of all there is a total of 3 a/c units in this house one of which was provided by me out of my own pocket because the owner refused to fix the main a/c unit the very first time we had an issue with it in febuary! Third of all the contractor sent to install this a/c unit in question was STUMBLING DRUNK UNLICENSED UNPROFESSIONAL AND APPALINGLY IGNORANT! The property management admitted to the contractor breaking the law in regards to tenant privacy rights and him showing up drunk and now has to send their own contractor in to fix the unit that was installed improperly! We do intend to leave this residence early due to the lack of professionalism and substandard living conditions but will not be bullied or haranged by anybody to do so on anyone else's timeline but my wife's and mine. They think that we should just rush out the door into another living situation because they provide substandard living accomodations! I think not! I am absolutly disgusted by these individuals acting as if I am in the wrong for using profane language after having dealt with unanswered email voicemails and letters only to be harrassed about payment of rent! I did use profane rude vulgar language...... after being ignored for better than a month in 100+ degree weather! Now their new contractor is blowing up my phone demanding I give him a date immediatly that he can come fix it at his convience! Ridiculous! Do not rent from this slum lord he is an investor that is making his money off of hard working unsuspecting blue collar families that are having a hard enough time making it by. Meanwhile mr. Big bucks is capitalizing on substandard living conditions being rented to pushovers...... this time he just happened to rent to a big ol' rattlesnake. I warned and warned and asked and made requests to have things well within the realm of resonability fixed and he kept on ignoring it and finally stepped on me!

Business' Final Response

We absolutely did our best and would never let a tenant suffer needlessly. We pride ourselves on great customer service. We are the new management company and recently got involved and did not have much history with repairs and prior problems with the tenant and owner.

Review: This company advertises homes to rent that are not really available yet. We accidentally paid 3 times online for the rental application and they told us the rental application fees were non refundable. The owner told me she would give me my money back not to dispute the charge on my credit card and when I went in to get the money she said that the application fees were non refundable. They never even ran my credit or had a house for us to rent. When I went in the first house I applied for they said needed 7000 dollars worth of work before it would be ready, the second house belonged to a women that was relocating and she didn't even know when she was leaving, the 3rd house belonged to a man in Sun City that died and his kids didn't know when it would be ready. They let you apply for houses on their website that are not available and take your money then say it is non refundable.To top it all off we accidentally paid 3 times when we should have only paid for one house and they could have reused the application told us they would reimburse us then lied when we came in. Unbelievable scam if you can keep it going. They waste your time on houses that don't exist and steel your money. No other property management company tried to say the application fees are non refundable if they don't even try to get you approved for the houses. The owners name is [redacted] and the receptionist is Laura they told me over the phone all the things I am saying about the houses after they took our money because we needed a house right away and my wife made it clear from the beginning. She called weekly to check the status. Almost caused us to be homeless applying for non existent rentals.Desired Settlement: We want our money back and want them to stop scamming people and lying.

Business

Response:

Mrs.[redacted]’s spouse, called our office prior to completing the application and asked the status of several properties, [redacted] informed her that the properties she was interested in were undergoing quite a bit of maintenance and that they would not be move in ready in the time frame she needed. Mrs. [redacted] applied several days later and stated she thought she would try to get approved for one of our properties regardless of the properties availability status. [redacted] informed her that our office would update her as soon as the property was ready for showing or move in and she asked that we hold off on screening her application until a property was ready. She continued to explain that she was applying for several properties through many companies and she did not want unnecessary inquiries showing on her credit. [redacted] printed her applications and noted a hold to comply with Mrs. [redacted]’s request. [redacted] informed Mrs. [redacted] that her spouse, Mr. [redacted], had applied for two separate properties by completing two separate applications for himself. [redacted] informed Mrs. [redacted] that although our applications are NON-REFUNDABLE (as stated on the terms of agreement on the application) our office would allow either Mr. [redacted] or Mrs. [redacted] to come in, show their ID and pick up the third (unnecessary application fee) as it was a simple mistake. Mrs. [redacted] came into the office several days later and asked that we withdraw both her and Mr. [redacted]’s applications because they had been approved for another property through a different property management company. [redacted], designated broker for Affordable Homes Realty, Inc., met with Mrs. [redacted] and provided her with $30.00 cash from Affordable Homes Realty’s petty cash for reimbursement of Mr. [redacted]’s second application. Mrs. [redacted] thanked [redacted] for being considerate of their situation and that she did understand that the $30.00 application fees are non-refundable. Two weeks later Mr. [redacted] came into Affordable Homes Realty claiming he was owed $45.00 and that we gave his spouse $45.00 two weeks prior when she came in to the office for reimbursement, both are incorrect. [redacted] showed Mr. [redacted] their applications, the fees they had been charged, the cancellation note from Mrs. [redacted], and the payment receipt from [redacted]. Affordable Homes Realty, Inc. kept $60.00 from the couple, $30.00 per application, as they are non-refundable and it states this very clearly in the terms of agreement when applying for a property. They called prior to applying and [redacted] advised the couple to not apply as the properties would not be ready in their time frame. Regardless of the advice they received from our office, the couple applied and later asked us not to process their applications. However, they paid a total of $90.00 in application fees but they did receive a $30.00 refund due to Mr. [redacted]’s duplicated application.