January 13, Dear ***' This letter is in response to complaint ID of ***. I have the complaint from *** *** and here is my response to her complaint. She did book an appointment with me on December 21st between and that day. I always book within a time
frame as being a mobile vet I can not guarantee an exact time with distance between clients and traffic conditions This day was especially bad during rush hour trafficI apologize if she did not hear or understand my time frame. I checked my website and for some reason the Cancellation policy was not on the site and am having that fixed immediately I apologize that the discussion got so heated between us and I am not going to charge the $trip charge. This has never happened before with a client and I wish her and her pet the best. Sincerely, *** *** *** ***
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January 13, Dear ***' This letter is in response to complaint ID of ***. I have the complaint from *** *** and here is my response to her complaint. She did book an appointment with me on December 21st between and that day. I always book within a time
frame as being a mobile vet I can not guarantee an exact time with distance between clients and traffic conditions This day was especially bad during rush hour trafficI apologize if she did not hear or understand my time frame. I checked my website and for some reason the Cancellation policy was not on the site and am having that fixed immediately I apologize that the discussion got so heated between us and I am not going to charge the $trip charge. This has never happened before with a client and I wish her and her pet the best. Sincerely, *** *** *** ***
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