Affordable Housing Centers of PA

Review: I was referred to Affordable Housing to avoid my home going into foreclosure in November 2012. I was working with the housing counselor [redacted] from that time until March 2013 where she was advising me that she was working with my mortgage company to come to a solution to avoid foreclosure. She also told me that she would send a request for mortgage assistance to them so that I can keep my house as intended. She continued to receive updated pay stub information and household status which she advised she sent to the mortgage company for foreclosure prevention. I advised her that I wanted to avoid court and just pay the arrears or come to an agreement. I was contacted by my mortgage company near the end of March 2013 asking for information I believed to be already provided by my said housing counselor. I found out from the mortgage company that my mortgage counselor never sent any of the documentation to avoid foreclosure or come to an agreement with the mortgage company as she said she did and what she was intended for. When we went to court [redacted] admitted that she never sent anything to the mortgage company and her strategy was to wait for court, the very thing that is the opposite of what a mortgage counselor is for. She was not honest with me about this and I would not have worked with her had I known she was not going to work on my behalf and send the documents necessary to the mortgage company. When I went to [redacted] I was not in foreclosure and she has months to send all necessary documents to come to an agreement with the mortgage company but lied and never sent them.Desired Settlement: To do what they are intended for and not just wait around for court. To send documentation to the mortgage company for foreclosure prevention which is what they are supposed to do. To be honest that the diversion program is court and that the client is being sued and billed each time they go to court. Not lying saying that they are working with the mortgage and not submitting documents to the mortgage company as they claimed they did. To actually try to come to a resolution so that the homeowner can if possible avoid a hearing.

Consumer

Response:

See Attachment:

Business

Response:

[redacted]

4:24 PM (17 hours ago)

to me

[redacted],

On March 28, 2013, [redacted] asked that we close her case, after she chose to work with another housing counseling agency instead of us. We sent her a close out letter on that day.

Dustin

Executive Director

Affordable Housing Centers of Pennsylvania

846 N. Broad St., 1st Floor

Philadelphia, PA 19130