Affordable Inspection

Greetings, This letter is in response to your complaint filed to the *** First and foremost we do apologize for any inconvenience we may have caused to you and your family I was presented with this complaint from you about our services rendered to you This letter will respond to that complaint to the best of our knowledgeIt is with great regret that we respond to this complaintIt is always our intent to provide you with only the best service, and during our business relationship, we failed to do soWe extend our most sincere apologies for not being able to pick up and deliver your items in a timely fashionWe would like to request that you again give us a chance to make things right Please locate your Printed Binding Estimate, Bill of Lading, and Interstate Revised Estimate for review.Our Terms and Conditions is printed on every document that you have signed In our Terms and Conditions it states the following in red: ADDITIONAL FEES: ***NOTE: Fees are negotiablePlease call your Representative for discount options Packing Services not included in this proposal unless mentioned above We provide this service upon request If a customer elects to not purchase our packing service, then they may load the article unconcealed and notate on the Bill of Lading "not protected"Our Terms and Conditions is printed on every document that you have signed In our Terms and Conditions it states the following in red: Delivery: The delivery time frame will be in affect from the 1st available date that you declare on the order for service/bill of ladingOur guaranteed window for delivery throughout most of the US is 2-days from 1st available dateThe actual delivery window correlates to distance from originYou may always contact our operations department for updates.Once you have signed these documents it gives us the impression that you agreed to these terms Our customers are responsible for reading the language in our terms and conditions just in case they would like to ask questions The delivery window was properly disclosed to you In our contract it states that we will compensate the customer $per day if we cannot deliver within the 2-days Our management contacted you on June 10th to provide a resolution for your complaints Thus far, we have refunded a total of $as courtesy in efforts to satisfy you for these concerns Lastly, we have reduced the amount of customers we service during this peak season in hopes that we will be able to better accommodate our customer's delivery requests Thanks for your feedback In respect and regards, Management

Revdex.com:A claim is proper when things are damaged through negligence or accidentallyWhen the GM of a moving company(scam) "Kevin"(fake name)tells you that items were purposefully destroyed in retaliation for a negative review on ***, then admits to "scamming" the customer(me), that's a [redacted] offenseIn our case, it's a [redacted] level [redacted] mischief offenseIf a Revdex.com rep is reading this, Global Movers representative "Kevin" made it clear to me over the phone that the Revdex.com is a joke, and that nothing will come of this complaintIf the Revdex.com allows this [redacted] enterprise to retain its A+ rating, then the Revdex.com has lost any and all credibilityI am disappointed that this scam company has ever been granted an A+ grade, since I did have respect for the Revdex.com and checked on Global Movers rating prior to hiring these [redacted] sI do not accept the idea that a claim is a proper response to a purposeful, [redacted] act taken by the GM of this garbage operationCharges will be filed this week, as we have documented the amount of damage.I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint The GM, Kevin, admitted to committing a [redacted] offense by destroying our property in retaliation for a negative [redacted] reviewHe told me this over the phone and was proud of itThis is a [redacted] , so his notion that an insurance claim is the proper response is laughableIf this scam company and its [redacted] management is permitted to retain its a+ Revdex.com rating, then the Revdex.com is no longer credible [Provide details of why you are not satisfied with this resolution.] Regards,

Greetings,First, we would like to thank you for allowing us another opportunity to address this situation. I respectfully deny the statement that you said I made in your previous response. We move over customers per month with few errors on a consistent basis. It is never our intentions to damage or lose a customers belongings. During our conversation, I stated that if you believe that you were a victim or vandalization or neglect (excessive damages), then our 3rd party claims adjuster will be able to confirm these findings. As a result, you will be compensated accordingly. However, all customers are required to follow the claims process in order to be compensated for their loss.In respect and regards, Management

Greetings,On behalf of Global Movers we would like to apologize for any convenience that we may have caused during the duration of your move. Thank you for giving us the opportunity to rectify this ordeal. On January 29, Kevin, our Manager called in response to your complaint that you
submitted to the Revdex.com. We simply expressed to you that we were extremely sorry for the miscommunication and we appreciate you and your family for allowing us to provide you with our services. It was never our intent to provide you with less than a stellar performance. In conclusion, we were able to successfully provide a resolution for everything has taken place. You were informed that we were not keeping the $for shuttle service because we did not need to provide you with a shuttle. You will receive a check within days to the destination address that we have on file. Lastly, we have spoken with all of the parties that was involved with your move. They were put on notice of this situation and further trained. Once again we thank you for accepting our call to resolve this issue. In respect and regardsManagement

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me
The customer service team at the Houston office needs more training to be able to provide satisfactory customer serviceThe main issue is that nobody at global movers has been able to provide me with any information about this move. My last phone call, made yesterday is what prompted me to write a complaint to the ***The woman on the phone told me she did not know what the daily rate for compensation would be and that it is dependent on the driver assignedObviously her response is incorrectShe also told me she was unable to provide me with a managers phone number, which, if this is the case, the office needs their managers to actually return phone calls like they say they will. Secondly, my initial call to customer service on the 27th of June, I was informed that the driver had to wait until there were enough things in a larger truck to deliverThis seems like it is consistent with previous statements madeHowever, the second person I spoke to told me that it had nothing to do with there needing to be additional loads, and that it was being delayed because I had not made a payment of (upon pick up)this was about a week laterShe spoke to someone else and apparently they said I had made the payment but it was not in the system yetDelivering incorrect information to the customer isnt acceptable when you are striving for customer satisfaction. I am aware packing services are not includedWhich is why everything was packed prior to the load, but boxes were used to protect the TV and mirrorsWe were told over a phone conversation that the TVs would be provided with a box free of chargeSome how boxes amounted to a cost of dollars (ten dollars a box?! That is a ridiculous upcharge and totally dishonestI do not remember the movers name but I do know he was from Israel), and then rolls of tape were also $This right here was the first sign of how dishonest this company is run. Thirdly, ***, the original person we set up the pick up and delivery date, DID NOT CLEARLY DEFINE WHEN THINGS WOULD BE DELIVEREDHe told us we had days to have our things packed for global movers to have my things delivered by the 28thHow does this make any semblance of sense if the delivery date of 2-days is based off of your first available date and not your pick up date?You Houston team is sadly grossly undertrained and you will continue to have dissatisfied customers until you provide your team with proper information and directions how to speak and communicate with customers

Revdex.com:A claim is proper when things are damaged through negligence or accidentally. When the GM of a moving company(scam) "Kevin"(fake name)tells you that items were purposefully destroyed in retaliation for a negative review on [redacted], then admits to "scamming" the customer(me), that's a [redacted] offense. In our case, it's a [redacted] level [redacted] mischief offense. If a Revdex.com rep is reading this, Global Movers representative "Kevin" made it clear to me over the phone that the Revdex.com is a joke, and that nothing will come of this complaint. If the Revdex.com allows this [redacted] enterprise to retain its A+ rating, then the Revdex.com has lost any and all credibility. I am disappointed that this scam company has ever been granted an A+ grade, since I did have respect for the Revdex.com and checked on Global Movers rating prior to hiring these [redacted]s. I do not accept the idea that a claim is  a proper response to a purposeful, [redacted] act taken by the GM of this garbage operation. Charges will be filed this week, as we have documented the amount of damage.I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  The GM, Kevin, admitted to committing a [redacted] offense by destroying our property in retaliation for a negative [redacted] review. He told me this over the phone and was proud of it. This is a [redacted], so his notion that an insurance claim is the proper response is laughable. If this scam company and its [redacted] management is permitted to retain its a+ Revdex.com rating, then the Revdex.com is no longer credible.
[Provide details of why you are not satisfied with this resolution.]
Regards,

Greetings,   This letter is in response to your complaint filed to the [redacted].  First and foremost we do apologize for any inconvenience we may have caused to you and your family.  I was presented with this complaint from you about our services rendered to you.  This...

letter will respond to that complaint to the best of our knowledge. It is with great regret that we respond to this complaint. It is always our intent to provide you with only the best service, and during our business relationship, we failed to do so. We extend our most sincere apologies for not being able to pick up and deliver your items in a timely fashion. We would like to request that you again give us a chance to make things right.  Please locate your Printed Binding Estimate, Bill of Lading, and Interstate Revised Estimate for review.Our Terms and Conditions is printed on every document that you have signed.  In our Terms and Conditions it states the following in red: ADDITIONAL FEES: [redacted]NOTE: Fees are negotiable. Please call your Representative for discount options.  Packing Services not included in this proposal unless mentioned above We provide this service upon request.  If a customer elects to not purchase our packing service, then they may load the article unconcealed and notate on the Bill of Lading "not protected". Our Terms and Conditions is printed on every document that you have signed.  In our Terms and Conditions it states the following in red: Delivery: The delivery time frame will be in affect from the 1st available date that you declare on the order for service/bill of lading. Our guaranteed window for delivery throughout most of the US is 2-21 days from 1st available date. The actual delivery window correlates to distance from origin. You may always contact our operations department for updates.Once you have signed these documents it gives us the impression that you agreed to these terms.  Our customers are responsible for reading the language in our terms and conditions just in case they would like to ask questions.  The delivery window was properly disclosed to you.  In our contract it states that we will compensate the customer $25 per day if we cannot deliver within the 2-21 days.  Our management contacted you on June 10th to provide a resolution for your complaints.  Thus far, we have refunded a total of $565.44 as courtesy in efforts to satisfy you for these concerns.    Lastly, we have reduced the amount of customers we service during this peak season in hopes that we will be able to better accommodate our customer's delivery requests.  Thanks for your feedback  In respect and regards, Management

Greetings,We are deeply sorry that our service did not live up to your expectations.  Also, it is never our intentions to damage a customer's furniture.  We train our workers to handle all items with professional care.  We will take full responsibility for the turmoil we may have...

caused.  However, this is not our level of service.  We move over 400 customers per month but receive little to no negative feedback.  Moreover, we understand that your experience was not as pleasant as our other customers.  Fortunately, we approved a refund for all extra charges (ie overload fees and packing fees).  The total was 968.94.  However, you have informed us that you are declining this offer.  You then asked for a full refund in which we declined.In regards to your shipment, regardless, we are liable for your load.  We are extremely sorry that some of your items did not return as they were before pick up.  Please be sure to submit a claim to our claims adjuster for compensation.  This case will be heavily investigated which means that it may qualify for an increased settlement or full compensation for loss.To file a claim or complaint call CSI Claims Adjustment Firm at toll free (877) 274 0074 or visit there web site at csipros.org