Affordable Limo

Regular cost of replacing the seat track on MZ [redacted] ’s car is about plus taxAt this point, for customer satisfaction we would be willing to do the work for $plus tax We don’t remove car seats during a vehicle serviceHowever out of customer satisfaction we would be willing to further discount the repairs to her vehicle and repair her seat track for $plus tax Thank you [redacted] General Manager Frank Hyundai [redacted]

Best Regards, [redacted] Frank Hyundai [redacted] First and foremost, on behalf of Frank Hyundai, I would like to personally apologize for the series of misunderstandings that led to the delay on your refundI certainly understand how our failure to respond to your request was frustratingThe miscommunication resulted from a poorly designed chain of command, which I have revisedI assure you we are taking the necessary steps to prevent it from happening in the futureI have made the necessary arrangement to ensure that Mr [redacted] receives his check todayFrank Hyundai is a great company, and I want to stand by our valued customersI hope you will give us another chance to provide you with a great service experienceBest Regards, [redacted] Frank Hyundai [redacted]

Mrs [redacted] ,Again, thank you for allowing us to continue to work with you to try and resolve this issueWhen you purchased your vehicle in 2008, you purchased an extended warranty for $1,You signed the contract that provided you with the LWA Wrap High Tech Coverage for Months or 100,miles, whichever comes firstI understand that you are not satisfied with the coverage and we can begin the cancellation processThis requires that you do the necessary cancellation documentation.I have reached out to the extended warranty company and they informed me that unfortunately the total refund is not possible due to the time restrictions.As a courtesy we can backdate the paperwork and prorate it from the last time you made a claimThe last claim made was on July 29, During this claim the extended warranty covered repairs that cost $The breakdown is as follows: Claim # [redacted] , Parts $434.17, Labor and tax of $Total of $- $deductible = $As soon as you sign the cancellation paperwork I can start the requestI have attached all of your service records to this letterBest Regards, [redacted] Customer Relations Manager [redacted]

Attach you will find my response and the proper supportive documentation [redacted] Customer Relations Manager [redacted] www.frankhyundai.comOn October 3, 2015, [redacted] came to Frank Hyundai in National City California with the intention to purchase or lease a vehicleAfter negotiating figures with the sales department on a Hyundai Sonata, Mr [redacted] agreed upon the terms of $dollars down payment that would go towards his drive off fees and $per monthHe requested that he have a little time to pay his down payment and left a check to hold until that dateDue to miscommunication between Frank Hyundai and the third party company used to guarantee checks, Mr [redacted] ’s check was deposited before the agreed upon date.Frank Hyundai is a company that is honest and moral so when errors are made we accept responsibility and take all necessary actions to rectify any mistakes made and correct themAs a part of that commitment, Frank Hyundai went beyond their standard policies and reimbursed Mr [redacted] However, before returning his money, proper documentation was requested to protect the dealershipWe asked him to submit a bank statement to show the money was withdrawn from his bank account and deposited into oursUnfortunately, this documentation usually takes approximately ten days to reflectBecause the check was deposited early he also incurred over draft fees totaling $dollarsThese were also reimbursedIn addition we asked him to replace his down payment check with a new one when he picked up his repayment check.When Mr [redacted] came to the dealership to collect his check, our staff was apologetic regarding the mishap and allowed him to return at another time with his down payment moneyDue to the confusion we did not want Mr [redacted] to become more frustrated or feel harassedHe never replaced the check and neglected to pay his down paymentAfter time had passed we reached out to him regarding the situation and attempted to collect the debtMr [redacted] refused to pay stating that he was told by staff, “ to not worry about it.” When he was asked who he spoke to or was documentation stating he was not required to pay provided to him, he said noOur company policy does not allow this to take place and no employee is authorized to make a decision of this magnitudeUltimately, Mr [redacted] became hostile and threatened if he was made to pay he would file complaints to every agency trying to ruin the credibility of the dealershipWe tried to do everything we could to fix this error on our part; however, the only thing that will please him is excusing him of his debtBest Regards, [redacted] Customer Relations Manager Frank Hyundai [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID 10767801, and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.The problem here is they have not, as of yet, admitted that their sales representative misrepresented the extended warrantyI was told it was a bumper to bumper warranty for years or 100,milesHad I not been told this I would have had all necessary repairs done prior to the 60,mile expiration of my original manufacturer's warrantyIt is not the responsibility of the warranty company to cover for the deception of Frank Hyundai's own sales representativeThe fact that they are now trying to partially reimburse me is laughableFrank's current service manager told me to my face that he didn't doubt me, and that for that exact reason they are no longer allowed tio use the term bumper to bumper when sell service contracts Regards, [redacted]

[redacted] Customer Relations Manager Frank Hyundai [redacted] I represent a great organization and as part of our commitment to all our customersWe would like to come to a resolution that would satisfy Mr [redacted] We understand his frustration regarding the miscommunication, therefore, to assure Mr [redacted] ’s satisfaction, we have made the decision to relieve him of his debt with our dealership.We value our customers and ask you to please feel free to continue to provide us with the opportunity to redeem Frank Hyundai in his eyesIf you have any further questions or would like to discuss this matter further, please feel free to contact me at [redacted] We look forward to continue serving you as a valued customer.Best Regards, [redacted] Customer Relations Manager Frank Hyundai [redacted]

To Whom It May Concern, The customer’s initial complaint was for “Driver side frt seat incline”When we went to perform the diagnosis we found the entire seat to be inoperable, and the whole seat track would need to be replacedWe did try and find a less expensive way to perform the repair but there is not one I am happy to offer the customer a discount on the repair; I appreciate that the customer states otherwise but our first diagnosis found the whole seat to be inoperable so this is not something we would take responsibility for This is the first we are hearing about a car seat, we did not remove a car seat during this service Attached is the repair order from the customers visit [redacted] Frank Hyundai General Manager

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted] I have read Ms [redacted] 's response to my complaint, and there are several items that are completely wrongLet me state first that Ms [redacted] was not present once during any of these transactions.She was brought in to do damage control by [redacted] who is the one who contacted me 1/months later to inform me about the collections issue.FIRST: I never, at any time, stated that I "needed time" to come up with the $1,I got out of the dealership after my bank was closedI was going to get them a cashiers check for the $1,In good faith, I came the very next morning and brought them the other car key, proof of my address and a personal check (post dated until Oct 31st) and I had placed a post it on the check stating not to deposit the check as I would be bringing in a cashiers check that very week and I initialed it.The Salesperson AND the sales manager told me I had days to bring the $1,in- I did not ask for more timeThat is what they told me.Then, on Monday Oct 5th they cashed the check throwing that checking account into the negativeWhen I called the dealership immediately and spoke to ***, and the sales manager, no one would admit to any wrongdoingThey did tell me they would refund the money right away, and that too was a nightmareIt took a full week to get it, and the General Manager of the dealership was just awful.I had to come to the dealership at 8:00pm on a Friday night, and was only given a check for the $1,000- the check for all the overdraft fees the had caused was sent to me via mail a week laterAs I was leaving the dealership, [redacted] told me to bring in another check for the $1,and the sales manager, [redacted] , I believe stopped her and said to me "NoNoMr [redacted] We will take care of thatDo not worryWe are very sorryBe well and enjoy your new car." Not once in 1/months did I receive a call, a letter, an email regarding the $1,Nothing until I received a call in late December telling me it was going to collections if I didn't pay itI told [redacted] she needed to speak to the sales manager as he's the one who told me not to worry about the $1,Then the next time I heard from [redacted] , she brought Ms [redacted] into the callMs [redacted] told me after I suggested they redo the lease, that they could not as I was already making monthly payments on the car and there was nothing they could do and when would I like to start payingI NEVER, at any time became hostileI did tell her I would go to the Revdex.com, ***, and the media about my horrible experienceI even called the Hyundai Headquarters and filed a complaint against the dealershipI never once told her I would not pay it I said I did not think it was fair that I had to pay it after I was told that I did not need toI never at any time told Ms [redacted] that I didn't know who I talked toI even asked the sales manager as I was leaving that night I had to pick up my check if there was anything else I needed to do and he said noMs [redacted] 's claim that they are moral and ethical are extremely incorrectThe only thing they did morally was return the money to me after they breached the lease first and deposited a check they were not supposed toIt's my right as a consumer and customer to stand up for myself and the wrongdoing of the dealershipIf Mz [redacted] thinks that my statement that I would go to the media and the Revdex.com etcWas a threatIt wasn'tI was just stating a fact, and it's my right to do so when there is something shady being done by a supposedly "moral and ethical" dealership(Ms [redacted] 's words, certainly not mine)She actually asked me not to file a grievance and all I told her was that if they refused to make the situation right, I was left with no other choice and I absolutely wouldI urge you to read many of the [redacted] reviews on this dealership over the last few months and you will see they have pulled a lot of suspicious things on consumersI would also like to add that Ms [redacted] informed me that because of this situation, the dealership is implementing new policies and procedures so that this situation won't happen again, so obviously something DID happen as I have stated and yet they still won't stand behind what their employees saidIt's all principle nowThey lied and they are trying to get away with it and bully meI won't stand for itI appreciate the Revdex.com working with me on this and I look forward to some sort of resolution with the dealership.Thank you, [redacted]

We again apologize for misinforming Mr [redacted] of his vehicle being ready at between and 1:pm and his vehicle not being ready until almost 3:pm We strive to deliver every customers’ vehicles back to them at or before the scheduled communicated time of completion, but unfortunately that is not always the case I will guarantee that Mrand Mrs [redacted] vehicles are ready on time and that this issue never arises in the future Mrs [redacted] brought in her vehicle yestarday morning and I am giving her the mile service complimentary as to not use the store credit that has been issued That is a $service and I will add another $in store credit and split that between their two vehicles We value Mrand Mrs***’ business and we apologize for the inconveniences that we caused [redacted] Service ManagerFrank HyundaiDirect: [redacted] ***

I was able to find the deal, she purchased her vehicle back in March 2nd [redacted] is the primary buyerI will get a copy of the contract todayI don’t see in our records that her information was reversed with her daughters here at our dealershipI will reach out to someone at HMF today, to see if they could provide me any information regarding the accountUnfortunately this is probably not going to happen since this is against privacy laws but I will contact our representative and let him know the situationIn this case it sounds like they did not make their payments and the vehicle was repossessedThe dealership is the intermediate between the finance company and the buyersI will get back to you on this issue by the end of the day

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.I would also like to add the following issue to the original Complaint: I found a razor on the floor behind the drivers seat this morning which could have only come from the mechanic at Frank Hyundai as no one else drives my vehicle, nor does anyone ever sit behind the drivers seat, nor does anyone in my household use these razor bladesThis was not here just prior to taking the vehicle in as I had just vacuumed itI know for a fact the mechanic was in the backseat of the vehicle. Thank you.Regards,*** ***

I contact HMF their dealer support team has given me some recent information Mrs***’s co-buyer C*** ** *** has made a promissory note to catch up on their accountThe preliminary information she was able to provide me verbally shows no discrepancies on the SS# or DOB .I have requested in writing permission for them to release the notes on record of when the customer called in I should get a phone call tomorrow with the outcome

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
I was told by the Service Manager that I was probably told that the warranty was a bumper to bumper warranty, and that for this very reason their sales people are no longer allowed to use the term bumper to bumperI bought the warranty in good faith, being told that I had years or 100,miles for anything on my car except those that needed replacement due to wear and tearThis is fraudIt is not my fault that the gentleman who sold me the warranty is no longer employed by Frank Hyundai, which makes me suspicious as to whyA verbal contract is bindingFrank Hyundai is bulling me because they have more resources than I doIf they are not willing to make the repairs to my vehicle that would have been covered through the verbal agreement, I want the entire cost of my extended warranty refunded by Frank Hyundai and nothing less
Regards,
*** ***
I

*** ***, our Customer Relations Manager, called Mr*** regarding his recent service experience at Frank Hyundai. We apologized for the delay in completing his vehicle at the time we had discussed with him. We offered to bring a windshield wiper cover to his home and he stated that his wife is bringing her Hyundai Accent in on Thursday, June 9, so he requested that we give her the part that was missing from his vehicle. We also offered to give him $in store credit towards future services and he accepted that offer. Thank you, *** ***Service ManagerFrank HyundaiDirect: *** *** * ***Cell: *** *** * ***Tell us why here

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

I apologize but the person you’ve been trying to contact no longer works here*** ***, our customer relations manager, is now aware of your request and is working on itHer contact info is *** or *** *** She is reaching out to you right now as I am
writing this letter Thank You *** *** General manager Frank Hyundai

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
I do not feel that I would like to go through them at this pointI would be satisfied with them giving me a $credit I could use at any Hyundai/or check instead (this would help offset the cost of having to get another carseat).
Regards,
*** ***

Best
Regards,
[redacted]
Frank
Hyundai
[redacted]
First and foremost, on behalf of Frank Hyundai, I would like to personally apologize for the series of misunderstandings that led to the delay on your refundI certainly understand how our failure to respond to your request was frustratingThe miscommunication resulted from a poorly designed chain of command, which I have revisedI assure you we are taking the necessary steps to prevent it from happening in the futureI have made the necessary arrangement to ensure that Mr[redacted] receives his check todayFrank Hyundai is a great company, and I want to stand by our valued customersI hope you will give us another chance to provide you with a great service experienceBest Regards, [redacted] Frank Hyundai [redacted]

We again apologize for misinforming Mr. [redacted] of his vehicle being ready at between 1 and 1:30 pm and his vehicle not being ready until almost 3:30 pm.  We strive to deliver every customers’ vehicles back to them at or before the scheduled communicated time of completion, but unfortunately that is not always the case.  I will guarantee that Mr. and Mrs. [redacted] vehicles are ready on time and that this issue never arises in the future.  Mrs. [redacted] brought in her vehicle yestarday morning and I am giving her the 7500 mile service complimentary as to not use the store credit that has been issued.  That is a $60.00 service and I will add another $50.00 in store credit and split that between their two vehicles.  We value Mr. and Mrs. [redacted]’ business and we apologize for the inconveniences that we caused. [redacted]Service ManagerFrank HyundaiDirect: [redacted]

To Whom It May Concern,   The customer’s initial complaint was for “Driver side frt seat incline”. When we went to perform the diagnosis we found the entire seat to be inoperable, and the whole seat track would need to be replaced. We did try and find a less expensive way to perform the repair...

but there is not one.   I am happy to offer the customer a discount on the repair; I appreciate that the customer states otherwise but our first diagnosis found the whole seat to be inoperable so this is not something we would take responsibility for.   This is the first we are hearing about a car seat, we did not remove  a car seat  during this service.       Attached is the repair order from the customers visit.   [redacted] Frank Hyundai General Manager