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Affordable Luxury Painting & Remodeling

3818 Adesso Ln, Joliet, Illinois, United States, 60435-8713

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Affordable Luxury Painting & Remodeling Reviews (%countItem)

Contacted this company and spoke with the owner, Laura. Asked for them to come and give me a quote same day. She said yes and that she would call me back shortly to let me know time. Never heard from them. The next day I called AGAIN and she gave some excuse on why she didn't call back the previous day and she said that they would come that day. She did. Before leaving she gave me a handwritten estimate that I still have. I asked her if they could start on the coming Monday (following week). She said she did not know her schedule, but if not Monday then Wednesday for sure. I said ok to the estimate and to let me know if it would be Monday or Wednesday. She said she would call me later that day. Call never came. The next day she calls and tells me that she is busy and they wouldn't be able to start until 2 weeks. I said fine to that. IN THE SAME CONVERSATION, after I said fine, she then tells me it would be middle of September (about 4 weeks from now). AFTER I AGREED TO THAT SHE SAYS PROBABLY END OF SEPTEMBER (6 WEEKS FROM NOW)... all in the SAME call. We ended the conversation with her telling me she would for sure call me later today or no later than next morning to tell me actual date. She never called. So I ask anyone reading this... would YOU be comfortable hiring someone like this? If so, God Bless you.

I have had Affordable Luxury Painting & Remodeling to install a new roof on my house. They started on 5/3/2018 and now on 5/30/2018 it is leaking. I have tried to contact them to fix this problem but they refuse to answer my calls and have done nothing to fix it. I have stopped doing business with this company as they are unprofessional and do not follow repairs by county building codes. They have also left my vinyl siding job uncompleted and windows and door trim not finished. I will be seeking damages to my property from the leaking roof that I paid for in full.

Affordable Luxury Painting & Remodeling Response • Jun 25, 2018

I have had Affordable Luxury Painting & Remodeling to install a new roof on my house. They started on 5/3/2018 and now on 5/30/2018 it is leaking.I have tried to contact them to fix this problem but they refuse to answer my calls and have done nothing to fix it. THIS IS NOT TRUE. I WOULD LIKE TO SEE PHONE RECORDS SHOWING THAT SOMEONE CONTACTED ME. IN FACT I CAN ALSO SUBMIT MY PHONE RECORDS.Our partner *** was working with *** on the project. *** our partner passed away before we started project. *** contacted me a week after the funeral. At this point I did not even have the contract because it was at *** house and his family could not find any info. of job. Eventually *** sent me email he received from ***. *** SAYS:I have stopped doing business with this company as they are unprofessional and do not follow repairs by county building codes. They have also left my vinyl siding job uncompleted and windows and door trim not finished. I will be seeking damages to my property from the leaking roof that I paid for in full. *** wanted us to work on the siding and moving windows still with out a contract. My workers *** worked on removing siding, moving windows for him and adding sheeting on the house. We were being pressured by *** to finish (I think because he wanted us done so fast with the siding and the windows moving because he knew he couldn't pay us. after 3 days of work *** announced that he had no money to pay us. At this point we asked when he was going to have money to pay for the labor. He said he was waiting for the funds from the bank. At that we explained respectfully that we could not complete a project with no money commitment, no contract commitment. When we explained that we could not continue with out any signed contract he yelled at all of us and told us to leave. In hindsight I was very intimidated by *** and coming off of the death, funeral and scrimmage with our partner *** passing away I was emotionally weak and against my better judgment forge ahead with this project. I also had was visiting a down the street from him and as of yet nothing new has been done. I believe they are out of money and trying to get money from me. If there is any damage it is because he could not continue with the work and as I said it is still not done so its been 4 weeks, if he had money it would be done by now i'm sure, since it was No matter what he got mad and told us to not comeback when all was almost done. Its been almost 4 weeks and it is the siding because it was not completed where the roof meets the siding. In which we offered for free to take care of and *** said "ill take care of it my self." and it never rains around here. IN FACT HE OWES US FOR REMOVING SIDING, SHEETING 80% OF THE HOUSE AND MOVING 8-10 TO TEN WINDOWS AND INSTALLING A REAR ENTRY DOOR.

Customer Response • Jun 26, 2018

Lies, Lies , Lies. This company and the owner *** only knows how to lie and scam people. I have all proof of payment in full and the material list that I paid for. *** is a unstable woman that does not know how to run a company. I asked her from the beginning to type me out a detailed contract and her excuse was that she does not own a typewriter. I then asked her to type it out on a computer using office and she said that is not what she does. This is the type of person that I had to deal with. Her worker dont own a car so she has to drive then to and from work. The first week they only worked 2 days and told me before they started that they would have 4 people working. Well they only showed up on the first day with 2 people. Then the next day with only 2 people. It took over 2 weeks to install my roof and it still is not complete as it leaks. The village inspector said that the job is not finished and that the work of said company is not up to code. I fired *** and her workers when I found out that they were wasting material and not doing the work that they told me they were going to do. Still to this day I have never received a typed detailed contract for my roof.
Complaint: ***

I am rejecting this response because:

Sincerely

Affordable Luxury Painting & Remodeling Response • Jul 05, 2018

Lies, Lies , Lies. This company and the owner *** only knows how to lie and scam people. I have all proof of payment in full and the material list that I paid for. *** is a unstable woman that does not know how to run a company. I asked her from the beginning to type me out a detailed contract and her excuse was that she does not own a typewriter. I then asked her to type it out on a computer using office and she said that is not what she does. This is the type of person that I had to deal with. Her worker dont own a car so she has to drive then to and from work. The first week they only worked 2 days and told me before they started that they would have 4 people working. Well they only showed up on the first day with 2 people. Then the next day with only 2 people. It took over 2 weeks to install my roof and it still is not complete as it leaks. The village inspector said that the job is not finished and that the work of said company is not up to code. I fired *** and her workers when I found out that they were wasting material and not doing the work that they told me they were going to do. Still to this day I have never received a typed detailed contract for my roof. Complaint: ***

I reject *** actuations. He refused to sign a contract. I hand write it out because my contract is a 2 part form with our terms and conditions on it. He refused to sign it. He also has emails from Our partner that passed away. in which we would have printed out and than attached to written contract and all parties sign it. signed it etc.

Customer Response • Jul 06, 2018

Please stop inslutting me with your lies and scamming .
Complaint: ***

I am rejecting this response because:

Sincerely

Customer Response • Jul 10, 2018

I have tried to get a typed detailed contract from this company and they continued to give me the run around saying that they don't have a typewriter. I told them the only way I will sign a contract is that it is typed and has details of the job to be preformed. They refused so I fired them.

Affordable Luxury Painting & Remodeling Response • Jul 13, 2018

the customer refused to sign my contract. I use a 2 part form. The form has terms and conditions printed on the back of each page. I write the project on the front and there is 2 places to sign. A place for me to sign and a place for the customer to sign. in 16 years never had a problem.

Customer Response • Jul 18, 2018

The roof that they installed above the bedroom is leaking and is not up to code. They need to reinstall the roof or pay to have the roof fixed. If they do not comply with these terms then I will be filing a lawsuit. I have all photos and had 3 different carpenters at my house that agree that the roof is done wrong.
Complaint: ***

I am rejecting this response because:

Sincerely

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Address: 3818 Adesso Ln, Joliet, Illinois, United States, 60435-8713

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