In response to your notice regarding the complaint from as referenced above, I...
hereby present the following facts as follows with regard to my services provided to her:
1.
July 22, 2015; complainant contracted with me (copy attached) to move her belongings to Tampa, Florida from Simi Valley, California. This was to take place when she secured a residence there in Florida. After signing the agreement, I and my crew packed up her belongings (3 men total, including myself) in 48 boxes, which I provided at no charge, then we moved her belongings into a storage facility in Simi Valley and then the complainant flew to Florida to obtain a residence. The total cost of moving her belongings including furniture and vehicle was $7000.00. I stored her vehicle in my personal carport for 3 days at no charge to her. Also I took her to Los Angeles International Airport as a courtesy at no charge. She returned to Simi Valley, about July 25, 2015, 1 picked her up and brought her to my residence so she could pick up her vehicle (no charge). She informed me that she was not going to move to Florida. She then took another trip for approximately 3 days. Upon returning she told me that she had bought a residence in Las Vegas, Nevada and paid cash for a house there. Immediately upon the close of only a 3-day escrow, she insisted that we move her things immediately. I had other business with my equipment and other moves in process. So I had to rent an additional truck to accommodate her wishes. My receipt for this is also attached. The cost to me was $893.39. On August 19, 2015, went to her storage and repacked the truck and left for Las Vegas on August 20. Upon arrival in Las Vegas you unloaded her items completely. All boxes were placed in rooms and/or the garage as she instructed. Then a problem occurred when she demanded that we unpack all the boxes. Our policy as movers is never to unpack the boxes unless paid for such Services. Typically movers do not unpack the person's belongings. Those items are personal and we do not know where the person(s) would want them. She also was expecting us to remove the trash she had collected or unpacked. We do not do this. Then we left her residence and returned to Simi Valley, California.
5. The complainant phoned me the next day saying that she was missing 2 boxes of items. Notably
she had inspected the truck before we left and saw that it was empty with exception of the moving blankets and our dollies.
6. We went through our moving blankets and found one (1) lamp. I packaged this lamp up carefully and sent it to her at her new residence via priority mail – receipt attached.
In conclusion, we strive to accommodate our customers with kindness, understanding, trust and faithful service. In this case, we went above and beyond our usual obligation. We provided extra services at no charge because the complainant was emotional about her move. There were extra costs involved because of duplication of packing our equipment (loading, unloading, reloading and unloading) versus one complete pack and unpack as would have occurred with a usual move. In addition because of the pressure to drop everything and bring her belongings to Las Vegas, caused the business to incur extra costs as I had to rent additional equipment to achieve this.
The complainant has been harassing me at my home and causing disturbances there to the extreme where I had to call the Simi Valley Police Department. They advised her to leave.
It is my utmost desire to resolve this matter peacefully and fairly. I do not have any of her belongings nor would I want them for any reason. This is not how I have been doing business helping people move for all the years that I have. There have not been any problems with any of my other customers.
Thank you for your consideration and for your assistance with this matter.
Yours truly,
G[redacted]
Owner
Affordable Moving -
In response to your notice regarding the complaint from as referenced above, I...
hereby present the following facts as follows with regard to my services provided to her:
1.
July 22, 2015; complainant contracted with me (copy attached) to move her belongings to Tampa, Florida from Simi Valley, California. This was to take place when she secured a residence there in Florida. After signing the agreement, I and my crew packed up her belongings (3 men total, including myself) in 48 boxes, which I provided at no charge, then we moved her belongings into a storage facility in Simi Valley and then the complainant flew to Florida to obtain a residence. The total cost of moving her belongings including furniture and vehicle was $7000.00. I stored her vehicle in my personal carport for 3 days at no charge to her. Also I took her to Los Angeles International Airport as a courtesy at no charge. She returned to Simi Valley, about July 25, 2015, 1 picked her up and brought her to my residence so she could pick up her vehicle (no charge). She informed me that she was not going to move to Florida. She then took another trip for approximately 3 days. Upon returning she told me that she had bought a residence in Las Vegas, Nevada and paid cash for a house there. Immediately upon the close of only a 3-day escrow, she insisted that we move her things immediately. I had other business with my equipment and other moves in process. So I had to rent an additional truck to accommodate her wishes. My receipt for this is also attached. The cost to me was $893.39. On August 19, 2015, went to her storage and repacked the truck and left for Las Vegas on August 20. Upon arrival in Las Vegas you unloaded her items completely. All boxes were placed in rooms and/or the garage as she instructed. Then a problem occurred when she demanded that we unpack all the boxes. Our policy as movers is never to unpack the boxes unless paid for such Services. Typically movers do not unpack the person's belongings. Those items are personal and we do not know where the person(s) would want them. She also was expecting us to remove the trash she had collected or unpacked. We do not do this. Then we left her residence and returned to Simi Valley, California.
5. The complainant phoned me the next day saying that she was missing 2 boxes of items. Notably
she had inspected the truck before we left and saw that it was empty with exception of the moving blankets and our dollies.
6. We went through our moving blankets and found one (1) lamp. I packaged this lamp up carefully and sent it to her at her new residence via priority mail – receipt attached.
In conclusion, we strive to accommodate our customers with kindness, understanding, trust and faithful service. In this case, we went above and beyond our usual obligation. We provided extra services at no charge because the complainant was emotional about her move. There were extra costs involved because of duplication of packing our equipment (loading, unloading, reloading and unloading) versus one complete pack and unpack as would have occurred with a usual move. In addition because of the pressure to drop everything and bring her belongings to Las Vegas, caused the business to incur extra costs as I had to rent additional equipment to achieve this.
The complainant has been harassing me at my home and causing disturbances there to the extreme where I had to call the Simi Valley Police Department. They advised her to leave.
It is my utmost desire to resolve this matter peacefully and fairly. I do not have any of her belongings nor would I want them for any reason. This is not how I have been doing business helping people move for all the years that I have. There have not been any problems with any of my other customers.
Thank you for your consideration and for your assistance with this matter.
Yours truly,
G[redacted]
Owner
Affordable Moving -