Although this is a manufacturer service issue, Interstate Kitchen Supply is delivering a new dishwasher to Mr. [redacted] on Wednesday October 14th. We did not refuse to replace ,we attempted to have an authorized service company repair the unit in a timely manner, which they failed to do. ...
It is the manufacturers right to try to repair the failing product and we stand behind that, but this was not handled quickly for our customer and we will replace the defective unit. Our customer's satisfaction is very important to us and we hope that Mr. [redacted] will accept our apologies for any inconveniences and we appreciate his patience with us as we get this matter handled. Thank you,Brigette H[redacted]Sales ManagerInterstate Kitchen SupplyGeneral Return Policies
To avoid having to return
items, please read all item specifications before purchase and work with your
sales person if you have questions prior to placing your order.
Damaged
items may be refused upon delivery. If you are unable to inspect at time of
delivery you have 48 hours to make a damage claim.
After
signing for and accepting your item, you are responsible for all damage claims
not reported within 48 hrs.
If
you have accepted the delivery and the appliance is damaged or defective, we
will schedule service to repair the damaged or defective appliance.
If
the damaged product cannot be repaired it must be returned within 30 days of
delivery. There will not be any extensions on this time for an exchange or
refund.
Contact
Interstate Kitchen Supply@ 216-749-1366 to arrange service or you may call the
manufacturer directly if product is defective and requires service.
In
the event of a return, you must contact Interstate Kitchen Supply @216-749-1366
to receive a return authorization. We will not accept any returns without an
authorization.
All
returns are subject to a 25% restocking fee.
We
do not accept returns on special ordered items.
Shipping
and handling charges to and from our warehouse are not refundable for returned
items.
Returned
products will not be accepted unless they are in brand-new condition with all
packaging, product literature and blank warranty cards enclosed in the exact
condition as received.
We
are not responsible for any missing, incorrect or damaged products more than 30
days after delivery.
Interstate
Kitchen Supply does not accept returns for any item that has been installed,
used or plugged in. All items must be like-new, in original packaging.
Interstate Kitchen Supply
reserves the right to refuse returns.
Although this is a manufacturer service issue, Interstate Kitchen Supply is delivering a new dishwasher to Mr. [redacted] on Wednesday October 14th. We did not refuse to replace ,we attempted to have an authorized service company repair the unit in a timely manner, which they failed to do. ...
It is the manufacturers right to try to repair the failing product and we stand behind that, but this was not handled quickly for our customer and we will replace the defective unit. Our customer's satisfaction is very important to us and we hope that Mr. [redacted] will accept our apologies for any inconveniences and we appreciate his patience with us as we get this matter handled. Thank you,Brigette H[redacted]Sales ManagerInterstate Kitchen SupplyGeneral Return Policies
To avoid having to return
items, please read all item specifications before purchase and work with your
sales person if you have questions prior to placing your order.
Damaged
items may be refused upon delivery. If you are unable to inspect at time of
delivery you have 48 hours to make a damage claim.
After
signing for and accepting your item, you are responsible for all damage claims
not reported within 48 hrs.
If
you have accepted the delivery and the appliance is damaged or defective, we
will schedule service to repair the damaged or defective appliance.
If
the damaged product cannot be repaired it must be returned within 30 days of
delivery. There will not be any extensions on this time for an exchange or
refund.
Contact
Interstate Kitchen Supply@ 216-749-1366 to arrange service or you may call the
manufacturer directly if product is defective and requires service.
In
the event of a return, you must contact Interstate Kitchen Supply @216-749-1366
to receive a return authorization. We will not accept any returns without an
authorization.
All
returns are subject to a 25% restocking fee.
We
do not accept returns on special ordered items.
Shipping
and handling charges to and from our warehouse are not refundable for returned
items.
Returned
products will not be accepted unless they are in brand-new condition with all
packaging, product literature and blank warranty cards enclosed in the exact
condition as received.
We
are not responsible for any missing, incorrect or damaged products more than 30
days after delivery.
Interstate
Kitchen Supply does not accept returns for any item that has been installed,
used or plugged in. All items must be like-new, in original packaging.
Interstate Kitchen Supply
reserves the right to refuse returns.